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The hotel lacks an atmosphere, while the rooms are tired and in need of modernisation. I was particularly upset by the hotel as they had my booking for a week which was pre-paid accommodation and food, and then they proceeded to charge my own credit...More
Starting with the front desk supervisor Amber whom was extremely unaccommodating to her manager Santino who wasn’t very helpful at all. To the 40 minute breakfast wait and loud employees watching TV at the breakfast area, to the hair found in my beverage, mold and...More
Wow, it’s been a while since I’ve stayed in a hotel with this many problems. Our first impression was of the halls, they had very noticeable water damage everywhere on the ceilings and around doorways. Right outside of our room the ceiling was actively dripping...More
Staying here now, visiting family at nearby St Lukes Cornwall hospital. We have stayed in three different hotels near the hospital over the last week. This one is my favorite! Staff is kind and helpful. Check in was smooth (thank you Katrina!) and meal was...More
This hotel is terrible for all the reasons previously stated in other TripAdvisor reviews: sticky, shoulder-shoving door; old, raggedy towels; dirty bathroom drains; renovated yet soiled carpet; noisy A/C units that are difficult to control with the thermostat. That being said, this hotel was a...More
1 Thank jeffrey b
Response from LodgingOperations, Public Relations Manager at Four Points by Sheraton Newburgh Stewart AirportResponded 2 weeks ago
It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, we sincerely apologize.
The experience you described is not characteristic of the level of service our associates strive to provide. We would love...More