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Holiday Inn Express & Suites Niagara Falls

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451 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Niagara Falls
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Showing 433: English reviews
Toronto, Ontario, Canada
Reviewed 29 December 2014

This hotel is a five minute drive from the outlet mall. Within a 5 minute drive, you can also access Target, Walmart, Topps and a number of fast food and sit down restaurants. There are also quite a few hotels and motels nearby. Rooms and public areas are kept fairly clean. Our king room was nicely furnished and included a...

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Helpful?
Thank wildkard
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are so pleased you enjoyed your stay, and convenient location to area shopping. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be posting your comments on our Brag Board for...

Barrie, Canada
Reviewed 23 December 2014 via mobile

Recently we were flying out of the Niagara Falls NY airport and had our flight cancelled due to bad weather. The Holiday inn was right across the street and gave us a great rate of $79.99 which included the parking for the week we were going to be away. The room was clean and not too outdated. They had breakfast...

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Helpful?
Thank Jeff k
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to submit a review about your recent stay with us. Although we are not able to offer such a discount all the time, we are pleased we could assist you. We hope you enjoyed your vacation and look forward to your return. Sincerely, Beth Anthony

Toronto, Canada
Reviewed 21 December 2014

Nice, clean and convenient location for shoppers of Military road outlets and people flying out of Niagara falls airport. The room with two queen beds is better than the king bedroom. Fridge, microwave and usual amenities are in good condition. Only disappointment was the shower which was painfully slow. Ample car parking spaces and ease of getting in and out...

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Helpful?
Thank Jitender M
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. I apologize for any inconvenience on the shower and have asked our Maintenance Department to check all rooms that departed the same day in hopes to discover which room to address. We hope you consider staying with us again in the future....

New York City, New York
Reviewed 9 December 2014

Stayed over a Sunday night recently, and it was quiet. What a difference from Summertime, which I try to avoid. The room was clean, well maintained, and even the climate control worked properly. Check in was quick, and the young lady at the reception desk even recommended a great restaurant for dinner. Breakfast was more than adequate, kept clean, and...

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Helpful?
1Thank moprep
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are so pleased you enjoyed your stay. We will be happy to research your eligibility for points award, but will require more information. Kindly call or email the hotel at your convenience with your name and date of stay and we will respond as...

Ontario
Reviewed 3 December 2014 via mobile

I've stayed several times over the years and have found the price way out if line for value. I last stayed and left a jacket in the room. I called within 3 hours but after crossing the boarder. I was told the jacket was not there. I had to call back several times and they never called me when promised....

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Helpful?
1Thank Jimbo1119
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to submit a review about your stay with us. On behalf of the entire team, I apologize our handling of your lost item request was less than satisfactory. we have addressed this issue and hope you consider staying with us again in the future. Sincerely, Beth Anthony, General Manager

Brampton, Canada
Reviewed 3 December 2014

We arrived at the hotel early and were informed it was no problem to check in early. We were given a very clean room adequately lit. The room and washroom were perfect for our short stay. The hotel staff was extremely helpful and friendly. The continental breakfast was nice and stocked well. The woman working the breakfast was kind, polite...

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Helpful?
2Thank J P
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay with us! Customer Service is very important to us and it means the world to the staff to hear from a guest. I will share your comments with our staff, especially to Sharon in our Breakfast Area. We hope you think of us the next time you are in the...

Mississauga, Canada
Reviewed 1 December 2014

My family and I had a great time staying at Holiday Inn express & Suites. The first great experience was the warm welcome from the front desk employees, Beth, the most accommodating receptionist assigned us a very nice room and gave us clear instructions on their hotels smoking restrictions, regulations and service guidelines. The very first impression this hotel gave...

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Helpful?
2Thank Lorna D
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay! Thank you for taking the time to submit a review and for your kind words for me. Customer Service is very important to us and it means the world to us to hear from a guest. We hope to see you again in the future. Safe Travels, Beth Anthony, General...

Malta, New York
Reviewed 27 November 2014

I was hoping this HIE would be comparable to most, as they are usually pretty typical and predictable. The room was mostly clean but was EXTREMELY dark. Apparently so dark that even the maids couldn't see the huge horsefly that was stuck to the wall (already there when I checked in, was still there when I checked out...). I decided...

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Helpful?
Thank Stefanie G
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. On behalf of the entire team, I apologize your stay was less than exemplary. The level of cleanliness you described is not our standard. I have addressed your concerns with our Housekeeping Staff and have asked Maintenance to check all plumbing in...

Virginia
Reviewed 26 November 2014

Obviously we stayed here on our trip to Niagara Falls. The hotel wasn't so bad. I came with my family and there are a lot of kids in the family. We used the indoor pool in the evening (after checked in) and we were basically the only ones in there. The location is convenient. There are restaurants and convenient stores...

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Helpful?
Thank Tuty M
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your stay with us. I apologize our location was not convenient for you. We hope you consider staying with us again in the future. Sincerely, Beth Anthony, General Manager

Etobicoke
Reviewed 11 November 2014

There was ample parking and check in was a breeze. We were greeted friendly and they were kind enough to give us directions to our destination. We had a king size bed which fitted nicely in the large room, with plenty of space to walk around in. The room was clean and tidy, but the inside of the rim of...

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Helpful?
2Thank Teresa T
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you so much for taking the time to review our property and giving us your honest feedback on your stay, It is truly appreciated. We are glad you enjoyed our friendly service and clean facilities and will absolutely pass on your generous compliments to Sharon who runs our breakfast in the mornings. We are sorry you were able to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more   less 

Additional Information about Holiday Inn Express & Suites Niagara Falls

Address: 10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
Region: United States > New York > Niagara Falls
Price Range: RM434 - RM1,178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls
Hotel Style:
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Niagara Falls staff and other travellers.
12 questions
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Pinehurst, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quite large and very comfortable. Modern”
 of 5 bubbles cathleenw920, 3 Feb 2017 | Read review
“Do not get the Jacuzzi suite on the ground floor”
 of 5 bubbles ManyFirstsTogether97, 11 Dec 2016 | Read review
“We have stayed on every floor although we prefer to be at the back as it is quiet.”
 of 5 bubbles JP892, 27 Nov 2016 | Read review
“Rooms at end of halls provided good views from different vantage points and were very quiet.”
 of 5 bubbles fbradshaw789, 10 Nov 2016 | Read review
“On the backside, away from the highway, is better”
 of 5 bubbles EnjoyTravelAlways, 29 Oct 2016 | Read review
5 of 5