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The Giacomo

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830 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Wixom, Michigan
Reviewed 21 June 2015

I can't say enough about our recent stay at The Giacomo. From the moment we drove up to the front door and until we left, the service was the best we have ever experienced. We travel frequently and found this hotel to be extraordinary! They even bring warm cookies to your door in the evening....WOW! My husband had major surgery...

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Helpful?
3Thank Susan B
Doug U, General Manager at The Giacomo, responded to this review

It is gratifying to hear such positive remarks about our hotel. We thank you for choosing to stay at the Giacomo, and we really appreciate your nice review. Our nightly cookies are very popular with our guests and our location is right at the center of all the Falls based attractions. It was our pleasure having you as a guest...

Reviewed 21 June 2015 via mobile

The accommodations at the Giacomo were excellent. The room was spacious and very clean. What separates the Giacomo from the rest was the staff. Everyone who worked at the hotel were pleasant and went out of their way to assist us in any way possible. I would recommend the Giacomo to anyone staying around the Niagara Falls area.

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Helpful?
1Thank John B
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting such a nice review. I am delighted you found our accommodations excellent. Our staff do truly care about our guests experience and always try to exceed their expectations. Thank you for your recommendation, and we look forward to seeing you again in the future.

Mount Laurel
Reviewed 17 June 2015

The room set up was below average. The valet parking which was not mentioned during the booking process, it only says free parking. I do not like valet parking The room and service for the cost of the room were extremely below average. Actually, I found three dead insects in my room and reported that in the morning when I...

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Helpful?
2Thank mhs198
Doug U, General Manager at The Giacomo, responded to this review

First I would like to apologize for the issues you had during your recent stay. We strive to provide exceptional service and an outstanding experience to all of our guests. In your case we failed to do that and we are sorry. We appreciate your feedback and we will use this as a learning experience for all of our staff...

Hudson River Valley, New York
Reviewed 17 June 2015

Stayed at The Giacomo hotel. Rooms are very nice and VERY clean. We had a major thunderstorm while we were there and the power went out. The backup generator came on very quickly. They also came to the room each night with warm cookies. Sweet! The staff was very nice. We had conversations about tea and other things in the...

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Helpful?
1Thank Lisa I
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying with us at the Giacomo and posting such a nice review. It is great that you were able to experience some of the services and amenities we provide. Our nightly cookies are very popular with our guests. Our staff strives to provide a memorable experience to everyone that stays at the Giacomo. We hope you consider...

Reviewed 16 June 2015

We'd rather keep this place a secret! However the best review we can give to The Giacomo is "We'll be back soon!" Wonderful room, great service, great breakfast,perfect location. Excellent staff that will do anything for you. Coolest, laid back Happy Hour in town.

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Helpful?
1Thank Walt K
Doug U, General Manager at The Giacomo, responded to this review

We are delighted you enjoyed your stay in Niagara Falls at the Giacomo and thank you for posting a review. I will be sure to share your comments with the staff. It is very rewarding to the them when we exceed our guests expectations and it is recognized. We look forward to your next visit.

Suffolk, Virginia
Reviewed 10 June 2015

We stayed at the Giacomo in mid May. After a very minor glitch the management provided us with a wonderful upgrade that allowed us to spend our final two days in beautiful surroundings. The staff was very professional. I would like to thank Joy, Kiesha and Muhammad for their hospitality and care. I don't remember the manager's name but I...

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Helpful?
1Thank Garnett G
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying with us at the Giacomo and posting a review. I am happy that our staff took good care of you and I will be sharing your kind comments with them. They will be delighted in knowing they helped make your stay in Niagara Falls memorable. We hope to see you again in the future.

Canberra
Reviewed 8 June 2015

We chose to stay in Niagara which I think was a mistake. The town felt quite run down. We walked over to view the falls from the Canadian side and everything seemed much better over there and better hotels as well. Given you needed to stay on the USA side, then this hotel is a good choice. Easy walking distance...

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Helpful?
1Thank CanberraFamilygirl
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us at the Giacomo during your stay in Niagara Falls. We appreciate you taking the time to post a review. We value all guest feedback and use it in order to improve the experience we provide to all of our guests. I am delighted you found our staff to be pleasant and helpful. I am...

Reviewed 4 June 2015

The manager and staff were very friendly. The continental breakfast had a chief, who made amazing food. Now the room… it was huge and clean and each guest enjoyed warm cookies brought to their room every night. The morning of our check out happened to be my husbands birthday and I learned that they brought birthday cakes to your room...

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2Thank yooperwannab
Doug U, General Manager at The Giacomo, responded to this review

We thank you for staying with us on your recent stay to Niagara Falls and posting such a positive review. I am delighted we were able to help you celebrate your husband's birthday. It is very rewarding when we are able to exceed our guest's expectations. We look forward to seeing you on your next visit to Niagara Falls.

Raymond, Ohio
Reviewed 26 May 2015

Stayed at this gem over Memorial Weekend and have to say that whenever I visit the NY side of Niagara Falls this is the only place I will be staying! Within walking distance from everything you would want to see with beautifully appointed rooms and an amazing staff this hotel has anything and everything you could want in a holiday...

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Helpful?
2Thank Theresa C
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying with us and posting a positive review. I will be sharing it with all the staff. They work hard everyday to provide all of our guests exceptional service and they love it when their efforts are recognized. It is great that will be your hotel to stay at whenever you are in Niagara Falls. Look forward...

Hudsonville, Michigan
Reviewed 26 May 2015

My wife and I selected The Giacomo for location and we could not have been more satisfied with all aspects of The Giacomo. This was by far the most enjoyable stay we have experienced in any, and I mean any, hotel. The room was spacious, clean, quiet, and very well maintained, the breakfast was second to none, the entire staff...

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Helpful?
1Thank Jon_Arvey
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us at the Giacomo and posting such a nice review. I am happy we could help make your stay in Niagara Falls enjoyable. It was my pleasure helping your wife with her request and I hope you enjoyed your birthday. We hope too see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: RM489 - RM1,304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms are great.”
 of 5 bubbles WhyNot_1_2_Go, 17 Jan 2017 | Read review
“We chose the Corner room with a Fireplace and Jacuzzi.”
 of 5 bubbles Lrigsby, 2 Jan 2017 | Read review
“small rooms, nice decor, art deco”
 of 5 bubbles daniellew334, 2 Jan 2017 | Read review
“Don't believe web site when it says one (1) room left. I checked 5 minutes after booking and it continued saying 1 room left for 3 days.”
 of 5 bubbles jrproductionsdj, 30 Dec 2016 | Read review
“High floor toward the falls.”
 of 5 bubbles researchtraveler2010, 22 Dec 2016 | Read review
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