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Traveller (583)
Room & Suite (683)
Dining (80)
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Overview
  • Excellent68%
  • Very good22%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“boutique hotel”(38 reviews)
“art deco”(33 reviews)
“floor lounge”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (966)
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Traveller rating
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611
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Show reviews that mention
All reviewsboutique hotelart decofloor loungefree valet parkingoffice buildingtop floorsky view loungecookies and milkobservation floorgated lotcorner roomcanadian sidewithin walking distancewafflesbeautiful hotelculinary institutevalet service
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301 - 305 of 917 reviews
Reviewed 16 March 2016 via mobile

A gem that seems so out of place. This art deco hotel is lovely and in any other city would cost 4 to 5 times as much. But amongst the choices of cookie cutter hotels the Giacomo is a standout. The rooms are excellent and...More

Thank Paolo B
Response from Doug U, General Manager at The GiacomoResponded 17 March 2016

Thank you for your review and for choosing the Giacomo while you were in Niagara Falls. I do appreciate your positive feedback about our hotel. It truly is a gorgeous building and it is great that it was brought back to life. If you are...More

Reviewed 14 March 2016

My wife and I stayed at The Giacomo for our anniversary as a little get-away for two nights. We had a great time, more than impressed by our stay there. First, I must say that every employee I encountered offered superb service and were extremely...More

4  Thank okTyler
Response from Doug U, General Manager at The GiacomoResponded 15 March 2016

Happy Anniversary to you and your wife! I am so delighted that you chose to celebrate such a special occasion with us at the Giacomo and that you enjoyed your time in Niagara Falls and the Giacomo. Thank you for taking the time to post...More

Reviewed 10 March 2016

1920's building office building that took 6 years to renovate - now a fabulous boutique hotel two blocks from Niagara Falls. Our corner room had enormous windows on two sides, comfy king bed, large bath, lovely finishes. Hotel staff friendly, knowledgeable, and helpful on all...More

1  Thank Bjrem
Response from Doug U, General Manager at The GiacomoResponded 11 March 2016

Thank you for staying at the Giacomo and posting a review. We appreciate your positive detailed feedback about your time with us while you were in Niagara Falls. I am so glad you enjoyed your stay and that we met your expectations. The best compliment...More

Reviewed 10 March 2016 via mobile

This is the best hotel in Niagara. We stay often and are never disappointed. The staff are wonderful and the rooms are quiet and clean. Close to everything and so comfortable. Breakfast is hot and fresh and the staff in the dining room are lovely....More

Thank Jimbo1119
Response from Doug U, General Manager at The GiacomoResponded 11 March 2016

Thank you for staying with us again. It brings the staff a lot of pride and joy to hear that you are an avid fan of our hotel. We sincerely appreciate your business, your loyalty and your trust. Rest assured that we will do everything...More

Reviewed 8 March 2016

We were never in Niagra and this place jumped out with the beautiful architecture and luxurious rooms. We were up for a Martial Arts Tournament and they were very kind and interested in what we were doing and wished our son the best. Everyone was...More

Thank kathy L
Response from Doug U, General Manager at The GiacomoResponded 10 March 2016

Thank you for choosing the Giacomo and giving us a review with a perfect rating. I appreciate your positive feedback about your stay and I hope your son did well in the tournament. I am so glad our staff and service met your needs and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$175 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$175 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (583)
Room & Suite (683)
Dining (80)
Amenities (5)
Business Centre & Event Rooms (3)
Questions & Answers
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Wanda1962
29 May 2018|
AnswerShow all 2 answers
Response from Bruce W | Reviewed this property |
There may be places to park on the street nearby but the valet parking was convenient, secure and quick. There is some parking on the street during certain hours.
0
Votes
british56
15 April 2018|
AnswerShow all 4 answers
Response from Sharingduecredit8 | Reviewed this property |
I'm sorry british56, we were walking rather than driving and the hotel recommended a good transfer driver to and from the airport
0
Votes
nikkitravelbug
5 January 2018|
AnswerShow all 2 answers
Response from johnnyhuma |
NO they don’t. Sorry! The Sheraton is the ONLY hotel that offer FREE $80 Casino credits with ALL rooms. Also Sheraton is only hotel connected to Seneca Casino
1
Vote
Room Tips
"ask for upper rooms for better view"
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"Ask for a corner room - a bit more expensive but so worth it!"
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"Queen top floor 601! corner room!"
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"Every room is uniquely decorated. Common viewing room exceptional"
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