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The Giacomo

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817 Reviews from our TripAdvisor Community

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Showing 776: English reviews
Chapel Hill, NC
Reviewed 21 May 2015

Can't beat the location and quality of this hotel. It is 5 minutes walk to the Falls. Distinct art greco decor. Rooms are spacious and beautiful. Has all the amenities, and free wifi, parking. Breakfast was hot and adequate. Don't forget to go up to the 19th floor viewing lobby to get a bird's eye view. And most importantly, the...

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Helpful?
Thank azure_ani
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review of our hotel. I am glad we were able to help make your stay in Niagara Falls enjoyable. I will sharing your comments with the staff, they are appreciative when their efforts are noticed. Thanks for staying with us, we really appreciate your business. We hope to see you again on your next trip...

Barrie, Canada
Reviewed 21 May 2015

We stayed at The Giacomo Hotel for 2 nights on May15 and 16th, read a lot of good revues about it and all were true. Compliments to the front desk staff Joy and Jen, friendly and great service, when asked for extra coffee it was brought up immediately, requests made before arrival were met. The location is great, all within...

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Thank trudi3156
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review on Trip Advisor. I will be sure to share your comments with Joy and Jen. I am happy we exceeded your expectations and that you were able to enjoy some of the amenities and services we provide. Thank you for choosing the Giaciomo and If you are ever return to Niagara Falls we hope...

Reviewed 12 May 2015 via mobile

I have never written a review about any facility that I have been before. But this one really gained my appreciation. We just had an evening cookie service which was freshly cooked and super delicious. Staff was very helpful and they helped us to fid our way in Niagara Falls and suggested some attractions. They have a valet parking service...

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Helpful?
Thank Elif D
Doug U, General Manager at The Giacomo, responded to this review

Thank you for the kind review. We appreciate your feedback on your experience. I am happy you enjoyed some of the services we provide our guests. Thank you for staying with us and we hope you can visit Niagara Falls and the Giacomo again in the future.

scotland
Reviewed 11 May 2015

Stayed here for two nights to view the Falls. Excellent location to explore the US park and the Falls generally. The hotel room was excellent, breakfast great and staff were very helpful on our arrival. Free parking was a bonus. Would stay here again on our next visit - preferred the more low key US side to be honest.

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1Thank iamnotabanker
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review of the Giacomo. Our staff strives to provide all our guests an exceptional experience. I am glad you found our rooms to be very comfortable. Our hot breakfast buffet is a great start to a day of visiting Niagara Falls. Thank you for choosing to stay with us and we look forward to your...

Toronto
Reviewed 8 May 2015

We had a very nice one night stay. The renovations are beautiful and they have kept the integrity of the art deco era. The service was fabulous. Pillow topped beds so comfortable. Great breakfast included and The Sky View Lounge was a really nice place to hang out. Awsome views. I would recommend this to anyone that wants a quieter...

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Helpful?
Thank dschurman
Doug U, General Manager at The Giacomo, responded to this review

Thank you for the kind review. I will be sharing it with the staff. They are always happy when their hard work is recognized. It is wonderful that the building was brought back to life for another generation. Thank you for staying with us and we hope to see you on your next trip to Niagara Falls.

Syracuse, New York
Reviewed 29 April 2015

My family decided to do a weekend trip up to Niagara Falls. Originally we were supposed to go to the Canada side, but not everyone was up to date with their passports, so I settled on getting the best hotel possible to make our trip feel like an actual trip. OMG! I didn't know that this hotel would exceed my...

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Helpful?
Thank Fatimatou B
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review of our hotel. We are happy that your family enjoyed your stay at the Giacomo. I will be sharing your comments with our staff. It is nice to know we exceeded your expectations and that you found your room to be comfortable for your entire family. We hope you come stay with us again...

Reviewed 25 April 2015 via mobile

We had a best experiance ever Me and my family here for vacation for 4 days and then wanna out so we looking for taxi we call hotel reception they call for us we wanna go to mall in buffalo they old taxi guy he say if i run meter its gonna be $90 but i charge you flat rate...

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Thank Sadat Ahmed K
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to post a review about our hotel. We appreciate your feedback. We are sorry you had trouble with your taxi. Thank you for your patronage and we look forward to serving you in the future.

Pittsburgh, Pennsylvania
Reviewed 19 April 2015

We spent 4 nights here in March celebrating my husbands 50th Birthday. It was our third trip to Niagara Falls and first time staying at The Giacomo. Location is perfect for walking to the park, casino and restaurants. The hotel is even prettier in person than it is in pictures. The lobby and lounge are decorated in Art Deco style...

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1Thank Scott N
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review of our hotel I will be sure to share it with the entire staff. I am glad you enjoyed our nightly cookies and you were able to take in the view from our Sky View Lounge, it really is a breath taking view. We truly appreciate you staying with us and look forward to...

Reviewed 17 April 2015 via mobile

Stayed at The Giacomo last weekend, it was a surprise for my fiancé. Booked a room with jacuzzi, it was beautiful and cozy. Every night they delivered warm cookies to our room, which I thought was a really nice touch. The observation deck on the top floor has an awesome view.

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2Thank Rachel S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to write a review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am happy you enjoyed our nightly cookies and were able to take in the view from our Skyview Lounge. Thank you...

Reviewed 14 April 2015

As this was a last minute trip, we were more than pleased with this hotel. Friendly, spotless, beautiful rooms, with a great breakfast. The staff was very nice, very helpful. Very close to the park and casino.

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Thank Tom B
Doug U, General Manager at The Giacomo, responded to this review

I would like to thank you for taking the time to post a review of our hotel. We are pleased that you enjoyed your stay. Our entire team is responsible for the high level of service we strive to provide everyday. Thank you for being our guest and we hope you think of us the next time you take a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 1st St, Niagara Falls, NY 14303-1238
Region: United States > New York > Niagara Falls
Price Range: RM561 - RM1,117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
14 questions
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Questions? Get answers from The Giacomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have views of the Canadian skyline. Also, some rooms are much larger than others.”
 of 5 bubbles camden2468, 20 Nov 2016 | Read review
“Corner rooms are the best.”
 of 5 bubbles JHinwood, 12 Nov 2016 | Read review
“just make sure you visit the top floor for the best views!”
 of 5 bubbles bethwebb212, 4 Nov 2016 | Read review
“Any room in this hotel is opulent and quiet. Higher rooms give better views. West facing rooms are facing the Falls and the Park.”
 of 5 bubbles RobinC208, 1 Nov 2016 | Read review
“Ask for a room at the front of the hotel-great view”
 of 5 bubbles Helen7236, 21 Oct 2016 | Read review
5 of 5
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