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BEST WESTERN Summit Inn

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974 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Summit Inn
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Showing 938: English reviews
Reviewed 19 May 2016 via mobile

In town with husband to visit Niagara Falls late arrival was greeted with a smile , quick check in . Clean room , a little dated , but clean. Close to major highway easy access to major attractions and good food. Have not gotten a chance to do breakfast nor the pool since we just got in , will return...

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Helpful?
Thank Damaris R
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

toronto, Canada
Reviewed 13 May 2016

The hotel was close to shopping and was quiet . Breakfast was very good and the area of the meal was clean and bright. Rooms were clean and updated, the bathrooms were also clean and well maintained . The beds were firm and clean.

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Helpful?
1Thank Anthony V
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

Toronto, Canada
Reviewed 9 May 2016

This hotel is in a great location close to border shopping and restaurants. Compared to the motels in the surrounding area this hotel is on the higher end in terms of quality and amenities. The staff at the front desk were friendly and welcoming. The room is a smaller size but was clean and seemed to have had some updates....

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Helpful?
1Thank L C
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review and your suggestions! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

Niagra Falls, United States
Reviewed 28 April 2016

Pleasant stay. Loved the pool. Enjoyed the breakfast. Best sleep I've had in months!!! My family slept very well, too. Check-in was great, quick, efficient, professional, friendly, informative....Pizza from Budzby was good, delivery time reasonable, didn't hear traffic from street even though it is a very busy thoroughfare

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Helpful?
1Thank Beverly W
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

Clifton Park, New York
Reviewed 24 April 2016

Less than what I am used to with a Best Western. Breakfast was sub-par. At 12:31 another guest had been given our room key and tried to open our door. The clerk in the morning said "oh that was a funny story...you were given the wrong room at check in....a regular guest was given the same room key" Not Funny...

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Helpful?
Thank Mary M
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

I apologize again for the mixup regarding your room keys. It was of course never our intention to inconvenience you during your stay. If you would like, I can post a discount off of your next stay to your profile at our property. Please let me know if this is agreeable by either emailing us or calling direct. Sincerely, Kristina...

Toronto, Canada
Reviewed 18 April 2016

I have stayed at this location with my wife many times. Never been disappointed and very friendly staff. Property well maintained and very clean. Beds are very comfortable. They also have a great breakfast.

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Helpful?
Thank Randall S
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again soon! Sincerely, Kristina Baird

toronto, Canada
Reviewed 14 April 2016

Staff at this hotel care so little and are so not helpful that it might have been a better experience to sleep in my car. It sucked big time and you can tell that the management of this facility also wasn't overly interested in guests having a good experience. As they say, excrement flows down hill

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Helpful?
Thank Klaus R
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

I apologize that you did not like your stay. I hope that the email exchange we had addressed some of your concerns and hope that you will continue to stay with us in the future as you have been a longtime guest of ours. Sincerely, Kristina Baird Front Office Manager

Hamilton, Canada
Reviewed 11 April 2016

Excellent and friendly staff, clean rooms, great hotel location for shopping and attractions. The rooms are a good size, clean and comfortable. Delicious breakfast makes a great start to the day. Pool is very clean and a perfect size for family fun.

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Helpful?
Thank 982rachaele
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird

Oakville, Canada
Reviewed 9 April 2016

We stayed here recently for 1 night while on a shopping trip. Great service; receptionist was very helpful. Great room with a really nice firm bed. Very good continental breakfast with waffles, sausage, and others.AND the pool was an added bonus.Very convenient to shopping malls.

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Helpful?
Thank pmr42
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird

TORONTO
Reviewed 7 April 2016 via mobile

Good: staff, bed, pillows, bed sheets, breakfast, carpets, other fixtures, pool & gym Bad: heater (noisy), ceiling damaged, bath tub no stopper, no whirlpool/sauna The hotel is almost perfect but requires to improve on the bad or missing important pieces to complete the comfort during the stay.

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Helpful?
Thank ALFREDO G
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! We have tub stoppers at the front desk that we are more than happy to bring up whenever you like. I apologize that your heater was noisy. Unfotunately when they are right in the room with you, as compared to another room at home, it is more disturbing. We have the energy saver models that...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 

Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Region: United States > New York > Niagara Falls
Price Range: RM306 - RM598 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Summit Inn 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Niagara Falls
Best Western Summit Inn Niagara Falls
Hotel Style:
#2 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Summit Inn staff and other travellers.
10 questions
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Newport,N.H.
2 months ago
London, Canada
1 month ago
karachi
5 months ago
innisfil,ontario
over a year ago

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Questions? Get answers from BEST WESTERN Summit Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to get a good description on where to park to best access your room”
 of 5 bubbles C9168CGlindam, 21 Oct 2016 | Read review
“We stayed on the first floor & it was very quiet.”
 of 5 bubbles 166elizabethz, 7 Oct 2016 | Read review
“Avoid this room on first floor....no closet or towel rack??”
 of 5 bubbles 384marmar2014, 3 Oct 2016 | Read review
“Rooms near the pool area is good. But any room is fine since it is quiet always”
 of 5 bubbles 564anonymousa, 29 Sep 2016 | Read review
“Go when "The Cave of the Winds" opens first week of their season - not crowded.”
 of 5 bubbles hplunkett, 26 Sep 2016 | Read review
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