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The Holiday Inn Niagara Falls

HotelsClickUS$184*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$184*
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The Holiday Inn Niagara Falls
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733 Reviews from our TripAdvisor Community

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Showing 658: English reviews
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Gananoque, Canada
Reviewed 1 week ago via mobile

Hotel lobby was beautiful and smelled like fresh flowers. Free coffee and news paper. We had a suite very nice but needs some paint and bathrooms need a makeover. Beds very comfortable. View from room was spectacular.

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Helpful?
Thank BlakeRichardson
Pittsburgh, Pennsylvania, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

This is a 5 Star hotel in with a 3 star price. I left a room that I paid for at the nearby Hampton Inn, (at which you should never stay under any circumstances - a park bench is a better choice). I am so happy that I came to the wonderful Holiday Inn. Location, Amenities, Room size, cleanliness, bed,...

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Helpful?
Thank Frank B
About Hotel's Favourite Review
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, We are thrilled to hear of your excellent stay and we are happy to see that we have returned your confidence to the hospitality business. We appreciate the kind words about our staff and we will share this review with them. Thank you for taking the time to review us. Warm Regards, Matthew Tornatore Assistant General Manager

Voorhees, New Jersey, United States
Reviewed 2 weeks ago

Rooms and bathroom were very clean. Front desk personal very courteous. Breakfast was good at their restaurant. Food served was fresh and tasty. We had got a room facing the pool, very comfortable and pleasant.

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Helpful?
Thank Lakshmi M
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, We are very pleased to see that you enjoyed your stay with us. We also very much appreciate you taking the time to review us, your feedback is very important. Thank You Matthew Tornatore Assistant General Manager

Niagara Falls
Reviewed 2 weeks ago

Once all the finishing touches are complete, this hotel will honestly rival anything in Niagara Falls, without the crazy high price of the casino. From, the easy, quick check-in (didn't get the person's name- sorry), to the room, the overall gorgeous decor of the hotel, and service, everyone went above and beyond. The beds were heaven. Checked out with Tony...

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Helpful?
Thank Canamnf
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, I am so happy to hear that you had such a wonderful stay and thank you for the great comments about our staff. I will be sure to pass this review on to them as they appreciate the fine comments as well. We very much hope to see you on your next trip to the region. Thank you...

Seattle, Washington
Reviewed 2 weeks ago

Up-front honesty: I mistakenly reserved a room at this Holiday Inn through Expedia, thinking it was the one in Canada. (I know, I know, let the jokes come.) But it was a beneficial mistake. This Holiday Inn was wonderful--clean, quiet... a great way to start a vacation. The staff was very friendly; kudos to Cassandra and Tony who treated us...

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Helpful?
Thank Jeff K
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear guest, We appreciate you staying with us and for taking the time to review us. We are excited to hear that you enjoyed your time with us, pleasant surprises are always nice. It was very kind of you to mention our staff and I will most certainly share the positive comments with them. We hope to see you again....

Rochester, New York
Reviewed 4 weeks ago

Brought the family last night for a birthday celebration and had four rooms. The lobby is well-kept and inviting. But as the afternoon/evening went on this huge hotel became full to capacity. The two lobby elevators allow six people or 1500 pounds. Be prepared to wait in line when the busloads of tourists come in. This is how I know...

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Helpful?
Thank Maureen M
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, I would like to thank you for taking the time to review us. I am very sorry that you were displeased with your stay. We still very much appreciate the feedback that you have provided us. This review will be shared with our Management team to address these issues. I would love to see you come back and...

Washington DC, District of Columbia
Reviewed 23 April 2017 via mobile

There are different sorts of travelers. Some people check in to a 5-star all-inclusive resort and never leave. Some people opt for the opposite end and stay at hostels. We're the type who find a moderately priced hotel to sleep and shower then get out and explore. Which is all to mostly explain why we stay at Holiday Inns. The...

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Helpful?
Thank JNetteDC
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, Thank you so much for taking the time to review our property. We are very happy that overall you were pleased with your stay and you most certainly provided us with a great deal of feed back. We will be looking into the issues associated with your review. I apologize for the Air Conditioner situation as well as...

Granville, Ohio
Reviewed 18 April 2017 via mobile

Location and price were the top two things that made me choose this hotel. It's within walking distance of the Falls and was reasonably priced. My boyfriend and I stayed in a king room on the 6th floor. It was spacious and clean. The staff were friendly but could have been more attentive. If you want a view, we were...

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Helpful?
Thank Brittany B
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, We appreciate you taking the time to review us. Your feedback is valuable to us and will be shared with the rest of management and the staff. We are happy to hear that you recommend us. We would love to see you again on your next visit to the area. Warm Regards, Matthew Tornatore Assistant General Manager

Reviewed 15 April 2017 via mobile

I was pleased at first, then realized we had dirty sheets and the mirror in our bathroom had not been cleaned. I spoke to front desk and housekeeper was sent to change sheets, but it was still dusty in our room too. There was no microvave in the room and so we had to go to lobby to heat up...

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Helpful?
Thank Jennifer S
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, I am terribly sorry that your stay was not what you expected. I feel awful that you had to cut your stay short due the issues of the Hotel. If you would like to speak further on the issue you can reach me at @matthew@hiniagarafalls.com. I would like to thank you for the feedback as we learn from...

Atlantic City, New Jersey
Reviewed 11 April 2017

No one is wide awake at 2:30AM enough to go through a thorough explanation of what there is to do in town when checking in. No one, except Tony D. We checked in at 2:30AM Friday morning in the midst of a chilly night looking for cover from a very long drive from the Jersey Shore. Due to one of...

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Helpful?
Thank PTGoat36
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, We are truly blessed to have Tony with us, thank you so much for acknowledging him. Tony is one of a kind and a true pleasure to work with. Thank you so much for taking the time to review our property. We are excited that you enjoyed your time with us. It is a shame you were not...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 

Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Ave, Niagara Falls, NY 14303-1211
Region: United States > New York > Niagara Falls
Price Range: RM539 - RM1,440 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Holiday Inn Niagara Falls staff and other travellers.
9 questions
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Albany, New York
over a year ago
Sellersville, Pennsylvania
Virginia
over a year ago
over a year ago

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Questions? Get answers from The Holiday Inn Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
595frankb, 6 May 2017 | Read review
“Do not accept rooms such as 628 or 630. Near the ice make and it will keep you up all night.”
maureenm344, 30 Apr 2017 | Read review
“Free Wifi, spacious rooms.”
PTGoat36, 11 Apr 2017 | Read review
“Rooms with 2 double beds are too small and cramped.”
ckingserenity, 21 Feb 2017 | Read review
“Choose a room that is facing the Niagara River.”
TangWengKong, 13 Feb 2017 | Read review
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