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Sheraton At The Falls

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Sheraton At The Falls
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1,624 Reviews from our TripAdvisor Community

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Showing 1,482: English reviews
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Canandaigua, New York
Reviewed today NEW

A lot of value for the money. The kids loved the new pool with the stingrays and sharks. Hot tubs were nice. Rainforest cafe was pricey, but the kids loved it as well as the arcade. Great one night getaway and we didn't have to leave the hotel to have a great stay! The best part was the management, well...

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Thank jameos779
A TripAdvisor Member
Buffalo, New York
1 review
Reviewed yesterday NEWvia mobile

Hotel was extremely clean, check in and out was fast. We received an upgraded room as there was an issue with our original room which made us happy. The room was extremely clean and great complimentary drinks.

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Thank A TripAdvisor Member
Pickering, Canada
Reviewed yesterday NEW

My friend and I stayed at the Sheraton for a girls weekend and had a fantastic time! We enjoyed dinner and drinks at TGI Fridays and there is a convenient walkway to the Seneca Casino. The hotel would also be an excellent destination for families with a fun beach themed pool area, arcade and Rainforest Café on site.

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Thank babar247
Lewiston, New York
Reviewed yesterday NEW

Hotel: Very nice, clean and great pool for Family including children. Front Desk: very welcoming, nice staff. very helpful. For those Casino bound they offer free play coupons with Casino Niagara, which is right across the street. Room: High Quality, bedding very comfortable. bathrooms clean Restaurants: great, went to TGI Friday's friendly staff and Happy hour deals. they also have...

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Thank Brian P
Toronto, Canada
Reviewed yesterday NEW

Hi there, I stayed on the 17th Feb in room 685, my check in experience was out standing with the guest services agent "Baljit" what a smile with very welcoming attitude, check out was done the following morning by the gentleman "Jacob" again splendid service provided by the front desk team. We have a privilege for SPG guest and stayed...

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Thank Khurram A
Reviewed 3 days ago NEWvia mobile

We stayed here recently after a couple years since our last stay. Wow, what a difference! The kids loved the pool area which has added shark tanks and fish to see a long with hot tubs and huge pool. They also now have an arcade, which the gentleman at the front desk was kind enough to give my kids some...

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Thank Aquice68
Cleveland, Ohio
Reviewed 3 days ago NEWvia mobile

Room was clean and cozy. Easy access to Seneca Casino and walking distance to the falls. Two restaurants and a Starbucks inside the hotel. The line to check in was long but went pretty fast. The Front desk staff was really nice and helpful.

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Thank anjella1988
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your great review! We are happy to hear that you were pelased with your stay, our proximity to local attractions, and our on-site restaurants. We hope to see you again soon! Thank you.

Reviewed 4 days ago NEW

We had to come for a hockey tournament. For those not in the know, the tournament group muscles you into reserving at hotels through the group. Otherwise your team can't play. Also the fee is set in advance. It's a racket. So I cannot judge fairly on price. I'm pretty sure I could have gotten the room for less had...

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Helpful?
Thank Megan J
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. It is guest feedback such as this that allow us to capitalize on our opportunities and provide our guests with the best stay possible. We are happy to hear that you and your family were pleased with your overall stay at our property. Thank you for sharing how...

Waterloo, Canada
Reviewed 4 days ago NEW

I have stayed at this hotel a number of times and have always had a good experience. The beds are super comfy and the rooms have a refrigerator and microwave. There is a good choice of restaurants on site and nearby and it's right across the street from Seneca Niagara Casino.

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Thank suec1313
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for sharing that each and every visit to our hotel is enjoyable, and for continuing to choose Sheraton At The Falls for your visits to Niagara Falls, USA. We are happy to hear that you are pleased with our guest rooms, from the Sheraton Signature Sleep Experience to the in-room fridge and microwave. Thank you for also noting...

Lockport, New York
Reviewed 4 days ago NEW

From the time we checked in to check out was fantastic! The people at the desk were so friendly and helpful as were all the staff we encountered during our visit. The hotel was very clean and offered every thing we needed all under the same roof. A short walk under a covered walkway to the casino was a treat,...

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Thank wps5953
Ron D, General Manager at Sheraton At The Falls, responded to this review

We could not be happier to hear that you had such a wonderful experience from the moment you checked in until you left our property. It is always our goal to exceed the expectations of our guests and we sincerely appreciate all of your feedback. Thank you for noting that our property includes everything you need for the perfect getaway,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: RM500 - RM1,339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
53 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the room facing Casino”
 of 5 bubbles 345khurrama, 22 Feb 2017 | Read review
“Ask for an upper floor for a view and a suite if you want room to move.”
 of 5 bubbles meganj743, 19 Feb 2017 | Read review
“I would choose a room facing either Falls st. or third ave. the next time .”
 of 5 bubbles wps5953, 19 Feb 2017 | Read review
“The Club Room Is Worth the Up Charge. A Breakfast is Included, However Access to drinks and a Private Business Center Is Stellar.”
 of 5 bubbles chrismN8569VA, 16 Feb 2017 | Read review
“We always like to be on the 5th floor.”
 of 5 bubbles crystalperry1972, 11 Feb 2017 | Read review
5 of 5