We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton At The Falls

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Sheraton At The Falls
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,546 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,407: English reviews
Markham
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 2 days ago NEW

1. Horror story started with booking- the SPG rate was far higher than the hotel direct website, and SPG was a nightmare to deal with (rude, denied the discrepancy, finally admitted error after weeks of calls and without apology) 2. When we checked in, despite paying a premium for Club level, our room key would not access the club lounge.... More 

Helpful?
3 Thank MarkhamTravelMomma
New Milford, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Our room was excellent very clean and comfortable. The staff were very friendly and made you feel like a family member. Pool was very clean and well maintained. We enjoyed our stay and the staff were very helpful in giving us places to visit in area as this was our first stay in this area.

Helpful?
1 Thank montrosecampsites
Toronto, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 days ago NEW

We purchased our hotel night for Sheraton at the Falls through Groupon and it could not have been easier to book or check-in. The staff were amazing from the first point of contact. I mentioned that we would not need the winery tours so they gave us another coupon instead. I also mentioned very briefly that we were there for... More 

Helpful?
1 Thank Virginia H
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We have been going to this hotel for probably about the last 8 years, we go twice a year spring and fall and love it the beds are always soooo soft and you never want to leave it very close to shopping and the casino is right across the road walking distance to the park to see the falls we... More 

Helpful?
1 Thank Debbie L
West Sand Lake, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

The first thing I liked about this hotel was its easy access from the adjoining parking lot. There were multiple entrances that allowed me to enter near the main desk without dragging luggage around. Once at the front desk it was very easy to see the registration line to check in. my arrangements were quickly recovered and I was assigned... More 

Helpful?
1 Thank revphysherman
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

This property is a one stop shop. You never have to leave the property if you choose not to. From pool with small aquarium, fitness room, essentials kiosk, infused water and coffee in the lobby, sweet shop, Starbucks, Rainforest Cafe, TGIF to a walkway to the casino. The cleanliness of the rooms and common areas was unremarkable. The staff was... More 

Helpful?
1 Thank cye1955
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW via mobile

Opted for Club Floor where you'll benefit from complimentary beverages and snacks served between 5 & 7 pm. Good cheese and charcuterie boards along with local Niagara wines. Club Lounge open 24/7 so you can access soft drinks and self serve Starbucks coffee. Connected by covered walkway to the Seneca Casino & Hotel. Free parking & wifi for SPG members.... More 

Helpful?
1 Thank Rob B
Niagara Falls, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Hotel had great accommodations. USE THE GROUPON!!! TGIF was awesome and the staff rocked it. The pecan crusted salad was to die for and they have a local IPA on draft that we loved. Great bang for your buck.

Helpful?
2 Thank mmkkor1988
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! We are happy to hear that you were able to take advantage of the wonderful Groupon deal we offer and that you were satisfied with your stay. Thank you for also sharing that you received such wonderful service at our on-site TGI Fridays. We hope to have you stay with us again soon! Thank... More 

Rochester, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

I stayed there for the annual NYS NP conference. Very nice rooms, comfortable and clean. Walking distance to falls and casino. Had a view of Seneca Niagara Casino, they had a concert out front the first two nights, did not bother me, but did bother some others who attended our meeting. Room Service was good and fast, it comes from... More 

Helpful?
2 Thank ErinAOG
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are pleased to hear that you enjoyed your conference visit to our hotel. Thank you for sharing that you found our guest rooms clean and comfortable! It is also wonderful that you received fast, quality service from TGI Fridays when you ordered room service. I will be sure to share your compliments with our restaurant staff. We look forward... More 

Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

I have been to many Niagara Falls hotels on both Canadian and American side. This hotel exceeded my expectations from the moment we entered to the time we left. Kary at the front desk was an outstanding customer service host. She always had a smile and went above and beyond for us. The club floor was a nice surprise and... More 

Helpful?
2 Thank bobophattydawg
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! We could not be happier to learn how impressed you were with your stay from the moment you walked in. It is always our goal to exceed the expectations of our guests and we sincerely appreciate your compliments. Thank you for also sharing that your children enjoyed our newly renovated pool area, The Reef... More 

352 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (311)
Viewed
Business Centre/Function Rooms (1)
Viewed
Room/Suite (80)
Viewed
Hotel & Grounds (38)
Viewed
Pool/Beach Area (11)
Viewed
View from Room (22)
Viewed
Bathroom (18)
Viewed
Dining (10)
Viewed
Family/Play Areas (3)
Viewed
Other (128)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (5)
Viewed
Dining (10)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (5)
Viewed
Family/Play Areas (3)
Viewed
Business Centre/Function Rooms (3)
Viewed
Bathroom (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Niagara Falls hotels
0.4 km away
Comfort Inn The Pointe
Comfort Inn The Pointe
#5 of 52 in Niagara Falls
920 reviews
5.7 km away
Hampton Inn Niagara Falls / Blvd
Hampton Inn Niagara Falls / Blvd
#3 of 52 in Niagara Falls
441 reviews
0.2 km away
Seneca Niagara Resort & Casino
Seneca Niagara Resort & Casino
#7 of 52 in Niagara Falls
1,235 reviews
Show Prices
Show Prices
Show Prices
6.4 km away
Four Points by Sheraton Niagara Falls
0.5 km away
Hampton Inn Niagara Falls
Hampton Inn Niagara Falls
#6 of 52 in Niagara Falls
995 reviews
0.4 km away
The Red Coach Inn Historic Bed and Breakfast Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: RM489 - RM1,187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
TripAdvisor is proud to partner with Expedia, Groupon, Booking.com, Starwood, Odigeo, Travelocity and Hotels.com so you can book your Sheraton At The Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
44 questions
Ask a question
South Euclid, Ohio
over a year ago
Chesterfield, Virginia
Mayport
1 month ago

See all questions (44)

Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at Some other hotel”
 of 5 bubbles MarkhamTravelMomma, 3 Dec 2016 | Read review
“We were on sixth floor was very nice. Great views.”
 of 5 bubbles montrosecampsites, 1 Dec 2016 | Read review
“Ask for road view - half the rooms look to the roof”
 of 5 bubbles VirginiaH526, 1 Dec 2016 | Read review
“we have stayed on all sides and the side street view is really quaint especially in November when they decorate for xmas”
 of 5 bubbles Z8975BCdebbiel, 30 Nov 2016 | Read review
“Higher rooms have better views.”
 of 5 bubbles revphysherman, 30 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay