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Sheraton Niagara Falls

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Traveller (449)
Room & Suite (173)
Dining (23)
Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor3%
  • Terrible3%
Travellers talk about
“rainforest cafe”(244 reviews)
“tgi fridays”(181 reviews)
“across the street”(286 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,659)
Filter reviews
2,475 results
Traveller rating
1,382
660
255
88
90
Traveller type
Time of year
LanguageEnglish
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1,382
660
255
88
90
Show reviews that mention
All reviewsrainforest cafetgi fridaysacross the streetshark tankthe club loungefamily suitepool areaconvention centerwalking distancecanadian sidefront desk stafffree parkingnew yorkrainbow bridgebeds were comfortablestate parkstarbucks
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1 - 5 of 2,475 reviews
Reviewed yesterday via mobile

Spiders everywhere. Avoid at all costs Seriously, everywhere. The walls the floors, the ceilings, the light fixtures just everywhere. Do not stay here if you don't like spiders. On the other hand if you do like spiders, the beds were soft, so you'll probably sleep...More

Thank Irregular P
Reviewed yesterday

The hotel was very nice...great location and very clean. all the employees especially at the front desk were very nice. Not so much the tgif in the hotel but the food was good. Very close to the border of CAN walking distance.

Review collected in partnership with this hotel
Thank bellaepovera
Response from Victor L, Manager at Sheraton Niagara FallsResponded yesterday

Thank you very much for staying with us a the Sheraton Niagara Falls. I will be happy to pass on your comments to the General Manager of TGI Fridays so that they are aware of the situation. Thank you

Reviewed yesterday via mobile

During the first night of our stay, at 2:30am an alarm went off requiring all guest to evacuate. We had to take an emergency exit and wound up outside in the rain confused with no staff member explaining or directing us to a specific location....More

3  Thank br00kel0uis
Response from Victor L, Manager at Sheraton Niagara FallsResponded yesterday

Ms.Louis On behalf of the Sheraton Niagara Falls I wanted to first thank you for choosing to stay with us. Unfortunately, it was under these circumstances of which I do apologize. Stemming from your comments we do need to ensure our staff is communicating the...More

Reviewed yesterday via mobile

Loved this hotel! Excellent parking, great location! Good restaurants and cafes on site. Exceptionally accommodating (I have a dog and they treated her like gold). Great perks! Would stay here again in a heartbeat!

Thank Patty C
Response from Victor L, Manager at Sheraton Niagara FallsResponded yesterday

Patty Thank you for staying with us at the Sheraton Niagara Falls. I am so happy that your dog enjoyed them selves as well. Look forward to seeing you again!

Reviewed 3 days ago

Parking is behind the hotel and easy to access. The hotel is sprawling but we were quickly checked in and went to our room. The room was large with a nice bed and bathroom with many amenities and many outlets for charging phones. The shower...More

Thank pensando42
Response from Victor L, Manager at Sheraton Niagara FallsResponded 2 days ago

Thank you for very much for staying with us at the Sheraton Niagara Falls and experiencing all that we have to offer from the the Reef beach Club & Pool to the Starbucks. We do apologize for the SPG lounge as this is not the...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Wheelchair Access
Dry Cleaning
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Laundry Service
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Sauna
Details
Price range
US$165 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (449)
Room & Suite (173)
Dining (23)
Pool & Beach (18)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
TPGConnecticut
15 August 2018|
AnswerShow all 4 answers
Response from tldonal | Reviewed this property |
Not 100% sure I’d call. But I do remember seeing dogs in the hotel.
0
Votes
Ianna H
26 July 2018|
AnswerShow all 3 answers
Response from L9904IKdebbiec | Reviewed this property |
We were not charged a pet fee but we had to stay on the 2nd Floor, the family floor, I think that's what they called it. Additional tip, if you plan on going over to the Canadian side with your pupper, make sure you have a... More
1
Vote
Nancy G
18 June 2018|
AnswerShow all 3 answers
Response from latoyabedeau | Reviewed this property |
Not sure if the Canadian tours would pick you up from the US hotels but I suggest calling ahead to see.
1
Vote
Room Tips
"6th floor is great."
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"Make sure to take a ticket when you park and validate at the Front Desk to avoid a $30 charge."
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"Top floor with whirlpool which faces the river."
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"The temperature in the room was kind of hot despite having the AC on 67 degrees."
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