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Sheraton At The Falls

Groupon.comUS$109*
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Certificate of Excellence
GreenLeadersBronze level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton At The Falls
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1,766 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton At The Falls
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Logrono, Spain
Reviewed 6 days ago NEW
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Helpful?
Thank Ignacio A
Ron D, General Manager at Sheraton At The Falls, responded to this review

Kuwait
Reviewed 6 days ago NEWvia mobile

Very old hotel that maybe never renovated .. we had to walk a lot to reach our room .. needs a lot of maintanance however its clean if it wasnt clean i wouldv left immediately.. lounge is tiny compared to the number of guests we had to stand ... the best thing is that they have starbucks

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Helpful?
Thank rnaqi77
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. We are disappointed that you were not completely satisfied with your stay. We have made a variety of recent updates and additions to our property, as well as having upgrades and plans planned for the near future. We take guest feedback very seriously and work hard to continue...

Cleveland, Ohio
Reviewed 6 days ago NEW

I came back for second visit and I still love the place. I try and always travel with man's best friend and this place makes it convenient and wonderful. The staff is warm and friendly, and the room was cozy and clean. The pool is amazing and the workout area is very nice. There are lots of sights to see...

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Helpful?
Thank Darryl L
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are very happy to hear that your second visit was just as good as the first! Returning guests are really a testament to the consistent, high level of service that we strive to provide and we sincerely appreciate your compliments. Thank you for also sharing that our property is located with in walking distance of many local attractions, including...

Lake View, New York
Reviewed 6 days ago NEW

This trip was to get together with friends. Unfortunately, we were booked 20 to 40 rooms apart. It was not possible to gather together in a room to catch up or just relax. Then, we had to leave our room on the sixth floor because it was leaking on the bed. They put us on the fifth floor without the...

Review collected in partnership with this hotel
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Helpful?
Thank pmattina
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the tiem to write a review. We are disappointed to hear that you were not completely satisfied with your experience at our property. Please accept my apology on behalf of the hotel for the inconveniences that resulted from the placement of your guest room. Please know that we do our best to accommodate each and every...

Noida
Reviewed 1 week ago via mobile

Avoid this hotel at any cost. Lot of better hotels nearby. Booked my stay through booking.com and had to cancel booking due to flight cancellation. They charged me full 2 days and have not yet returned the balance after repeated reminders to booking.com and hotel. Booked again for one day. Unfriendly staff and allotted us a room at extreme end...

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Helpful?
Thank KumarG
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. We are very disappointed that you were not satisfied with your stay. Please accept my apology on behalf of the hotel for the inconveniences you experienced with your reservation. Unfortunately, cancellation policies differ across booking sites. In the future, we encourage you to contact the hotel directly or book through...

Rochester, New York
Reviewed 1 week ago

The staff, room, amenities and corporate call center all exceeded my expectations. They truly make you feel at home here. This hotel is close to the casino and walking distance to the falls. I just wish NY would improve that area as it is a wonderful tourist location with not much to do.

Review collected in partnership with this hotel
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Helpful?
1Thank joeyd515
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for sharing that you found our hotel excellent and that we exceeded your expectations! We strive to warm the hearts of every person we touch and we could not be happier that you felt at home during your visit. Thank you for also noting that we are just a short walk from the Falls and the Seneca Niagara...

Toronto, Canada
Reviewed 1 week ago

Attended a meeting at the Convention Centre - right across the street . Convenient parking- easy check-in procedure and courteous staff. As noted below, the room needs to have lights that one can read by

Review collected in partnership with this hotel
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Helpful?
Thank Robert L
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are glad that you enjoyed your stay and the convenience of our hotel to the Conference and Event Center Niagara Falls! Thank you for also sharing that your staff were friendly and helpful during check-in and throughout your stay. We hope to see you again soon! Thank you.

Sedgefield, South Africa
Reviewed 1 week ago

It is a nice hotel with good restaurants opposite casino - the free casino voucher is a hoax as you have to first spend 50 dollars to qualify for free 25 dollars! The washing machines were good but we complainef bc our room was only cleaned at 4pm!

Review collected in partnership with this hotel
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Helpful?
Thank Marie M
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your stay with us, and our proximity to local attractions such as the Falls and Seneca Niagara Resort & Casino. Please accept my apology on behalf of the hotel for the confusion regarding the slot voucher and the time that your room was serviced. We hope to...

ontario
Reviewed 1 week ago

My husband and I have stayed at this hotel a few times, and every time we are amazed at how great it is. We were looking for a break from reality and this is just what we needed. The rooms are so nice, we had the King bed room and it was so spacious. The bedding is always crisp and...

Review collected in partnership with this hotel
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Helpful?
Thank lucysmom
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the wonderful review and recommendation! It is so great to hear that our hotel is your "home away from home" and the perfect place to just relax and get away. We are also thrilled that each and every stay exceeds your expectations! Thank you for sharing how pleased you were with your guest room, from the Sheraton...

Reviewed 1 week ago via mobile

Beautiful, clean, comfortable hotel. I would have given it five stars, if I was able to get some peace and quiet. Throughout the night we could hear people talking, full conversations very clearly, in the room to the left. We finally got to sleep, then were woken up at sunrise by clear as day conversations that people on our right...

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Helpful?
Thank Hannah R
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. We are glad we were able to provide you with a clean and comfortable stay, which is something we take pride in. But, we are extremely disappointed that you were not fully satisfied with your stay. Please accept my apology on behalf of the hotel for the inconvenience...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: RM634 - RM1,599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
TripAdvisor is proud to partner with Groupon, Orbitz, Hotwire, Booking.com, Travelocity, HotelsforEveryone, Hotels.com, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sheraton At The Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
59 questions
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South Euclid, Ohio
over a year ago
Ron D Niagara Falls, New York Property representative
Helpful answer
1
Vote
Not as helpful

This depends on if your are with a group or a single traveler. If your paying the resort fee parking is included

over a year ago
Chesterfield, Virginia
Ron D Niagara Falls, New York Property representative
Helpful answer
0
Votes
Not as helpful

Hello Jennifer,

Yes, our hotel is handicap accessible. Please be sure to request a handicap accessible room when you make your reservation.

7 months ago
Ron D Niagara Falls, New York Property representative
Helpful answer
1
Vote
Not as helpful

Our hotel is a non-smoking facility and all guest rooms are non-smoking. There are designated smoking areas outside of the hotel.

2 months ago
Mayport
6 months ago
AnthoulaCanada Rhodes, Greece Reviewed this property
Helpful answer
1
Vote
Not as helpful

no there isnt breakfast avaiable. you can go to the starbucks or tgifridays

5 months ago
Toronto, Canada
Jordan R Niagara Falls, New York, United States Property representative
Helpful answer
0
Votes
Not as helpful

Hi Joyce,

Parking is included with your stay! There is a parking lot adjacent to the hotel that dispenses tickets when you enter - as long as you have your ticket validated at the front desk, you will not be charged when you leave. It is part of the resort fee.

Breakfast is served at T.G.I. Friday's from 6:30-11 everyday. There is a breakfast menu to order off of, and prices vary depending on what is ordered. Depending on the occupany of the hotel, a breakfast buffet may be offered as well ($14.95 for adults, $9.95 for children, children under the age of 5 eat free).

There is also no additonal charge for children to stay in the room with parents.

over a year ago

See all questions (59)

Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As long as you have power the rooms are great the refrigerator was very cold which is good the coffee pots didnt brew all the water the coffee was very week. ”
DebbieOB2013, 28 Apr 2017 | Read review
“Green program excellent and you are rewarded with coupons for TGI Fridays or Rain Forest Cafe”
C8519MCianj, 27 Apr 2017 | Read review
“There are pet friendly floors...”
129darryll, 24 Apr 2017 | Read review
“The lighting fixtures in room were very poor Could nor read properly , Saving energy might be fine but it would be nice to be able to read the newspaper ”
robertlS6152RE, 23 Apr 2017 | Read review
“Our room was only cleaned after we asked twice at 4pm - not good!”
MarieM198, 22 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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