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Sheraton At The Falls

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Sheraton At The Falls
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1,619 Reviews from our TripAdvisor Community

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Showing 1,477: English reviews
Kalamazoo, Michigan
Reviewed 3 weeks ago

Service was great! Only blunder was a dinner being double charged, but staff corrected the issue immediately. Two great restaurants located in hotel. In addition to those there is also a Starbucks in hotel.

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Helpful?
Thank prokingbd
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback! We are happy to hear that you received great service and enjoyed our on-site restaurants. Please accept my apology for the inconvenience caused by the mistake with your bill, and thank you for being so understanding as we resolved the issue. We look forward to seeing you again soon! Thank you.

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

We were delighted to learn that this Sheraton Hotel was within walking distance to Goat Island and other advantage points of Niagara Falls. Lots of good restaurants and shops nearby as well as those connected to the hotel and casino. Great amenities and a lovely pool plus exercise facility. Overall, a lovely relaxing getaway!

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Helpful?
Thank rushmwr
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are very happy that you had such an enjoyable and relaxing getaway to Niagara Falls! Thank you for sharing that our property is within walking distance of the Falls and a variety of other local attractions. We are also very pleased to hear that you enjoyed our newly renovated pool area, The Reef Beach Club. We hope to see...

Cranbury, New Jersey
Reviewed 3 weeks ago

Fulfilled our expectations of a clean, comfortable and nicely appointed room. We received a very friendly welcome upon checking in and we were informed of all the amenities of the facility. Parking was convenient and all employees we encountered were extremely willing to help with whatever requested.

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Helpful?
Thank andrewjmento
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review! We are happy to hear that you were pleased with your stay. Thank you for sharing that our staff members provided you with a friendly welcome and high quality service throughout your entire stay. We look forward to your next visit! Thank you.

Oregon, Ohio
Reviewed 3 weeks ago via mobile

My daughter and I took a spur of the moment trip to Niagara Falls. We checked in very late at the Sheraton, but were treated very nicely by the front desk person. We didn't have many amenities with us, so we were provided a "goodie" bag of necessary items. The hotel was very nice, the rooms clean and the beds...

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Helpful?
Thank Stacey577
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are absolutey thrilled to hear that you and your daughter had such a wonderful last minute getaway to Niagara Falls! It is always our goal to provide each and every guest with quality customer service and comfortable accommodations, and we appreciate your compliments. Thank you for sharing that you were pleased with the value you received. We look forward...

Ontario
Reviewed 3 weeks ago

We stayed here because we refused to afford Seneca Casino which is literally across the street. But they do have a great spa (at Seneca) and we took advantage of that. The rooms are nice and a little bigger than most hotel rooms.

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Helpful?
Thank starryk02
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Our enclosed walkway makes for a quick and easy commute over to the Seneca Niagara Resort & Casino. We hope to see you again soon! Thank you.

Vaughan, Canada
Reviewed 3 weeks ago

This is our second year staying at this property and trust me it does not disappoint! 17 families, 17 hockey players at the age of 15/16 and siblings is not an easy task to juggle...but the Sheraton did! The hotel is spotless, the staff treats you like family, the location you just can't beat! We won't stay anywhere else!

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Helpful?
Thank dminos
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review and for staying with us for a second year! We could not be happier to hear that you enjoyed another fantastic stay with us and the rest of your hockey group. We strive to exceed the expectations of every guest and we sincerely appreciate your compliments. We look forward to your next stay! Thank...

Reviewed 3 weeks ago via mobile

Excellent hotel!! Very clean, smelled good, great restaurants, nice walkway to casino, pool, play room, very friendly staff, easy walk to other area attractions, priced nice, awesome welcome gift, comfy beds.

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Helpful?
Thank Kimberly F
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your compliments! We are happy to hear that you were pleased with your stay at our property. Our proximity to local attractions and variety of on-site amenities make our hotel a quality and convenient hotel choice in Niagara Falls. We hope to see you again soon. Thank you!

Reviewed 3 weeks ago

Early January we decided to take a little break and made it easy and headed to Niagara Falls, NY. We did a good search of the hotels and chose this one and was very pleased. Checking in was a pleasure with lots of detail with the many surprise gifts. The room was lovely with a great view of the lights...

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Helpful?
Thank Leslie M
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are absolutely thrilled to hear that your getaway to Niagara Falls was so memorable and enjoyable. Thank you for sharing how impressed you were with our property, from your check-in experience and package inclusions, to the guest rooms and indoor pool area, The Reef Beach Club. We look forward to your next stay with us! Thank you.

Reviewed 3 weeks ago

My husband and I absolutely love the Sheraton at the Falls! We have stayed many times and every time gets better. The past 2 years we stayed in late December for my husbands birthday and all of the employees treated us amazing. They all made sure to wish him a happy birthday and went above and beyond any chance they...

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Helpful?
Thank Toni M
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! It is so great to hear that as a repeat guest at our hotel. we continue to exceed your expectations each and every time. We strive to warm the hearts of every person we touch here at the Sheraton At The Falls, and it is very fulfilling to learn that quality customer service keeps...

Erin, Canada
Reviewed 3 weeks ago

Awesome location by Niagara Falls, Usa and next to Seneca Casino. Great food options directly in Hotel with Rain Forest Cafe and Friday's plus Starbucks!! The best pool and hot tub area ever with a Shark and Stingray display tank right in Pool area. Wonderful large,very clean and furnished rooms with the best mattresses on the beds i have slept...

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Helpful?
Thank _ullijes
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review! We could not be happier to hear how impressed you were with every aspect of our property, and that you stay was so enjoyable. Thank you for sharing that you were pleased with the Signature Sheraton Sleep Experience as well as our newly renovated pool area, The Reef Beach Club. We strive to exceed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: RM500 - RM1,338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
53 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upper floor for a view and a suite if you want room to move.”
 of 5 bubbles meganj743, 19 Feb 2017 | Read review
“I would choose a room facing either Falls st. or third ave. the next time .”
 of 5 bubbles wps5953, 19 Feb 2017 | Read review
“The Club Room Is Worth the Up Charge. A Breakfast is Included, However Access to drinks and a Private Business Center Is Stellar.”
 of 5 bubbles chrismN8569VA, 16 Feb 2017 | Read review
“We always like to be on the 5th floor.”
 of 5 bubbles crystalperry1972, 11 Feb 2017 | Read review
“Choose a Club Room”
 of 5 bubbles pat19661, 3 Feb 2017 | Read review
5 of 5