Red Roof Inn Norwich

Red Roof Inn Norwich

Traveller (32)
Suite King
Room & Suite (31)
Breakfast Table
Dining (2)

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Avg. RM 411 /night, 2/13 - 2/14
RM 532
per night
RM 461
per night
RM 389
per night

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About

#2 of 2 hotels in Norwich
3.9 of 5 bubbles
Location
2.8 of 5 bubbles
Rooms
3.2 of 5 bubbles
Value
3.1 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.5 of 5 bubbles
Sleep Quality
Red Roof Inn Norwich is one of the best budget hotels in Norwich, NY that’s conveniently located right off of NY 12 with easy access to NY 23. We are also close to downtown Norwich, Colgate University, Northeast Classic Car Museum, Unadilla Motorcross, Chenango County Fairgrounds, Rogers Environmental Education Center, New Michigan State Forest, Perkins Pond State Forest, Tops Plaza, Colonia Theatre, ABC Center of Performing Arts and Anderson Center for the Performing Arts. We offer our guests free Wi-Fi, Grab & Go Breakfast, a free expanded cable package and free coffee in the lobby. Red Roof Inn Norwich is a pet-friendly hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
ATM on site
24-hour front desk
Electric vehicle charging station
Parking
Wifi
Complimentary tea
Vending machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English

Location

75 N Broad St, Norwich, NY 13815-1331
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 73 out of 100
73
Syracuse Hancock Intl Airport
80.4 km
See all flights
Binghamton Airport
Traveller rating
  • 46
  • 92
  • 157
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  • 105
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Detailed Reviews
LynneJorge wrote a review Nov 2023
South Glens Falls, NY
2.0 of 5 bubbles
If you’re looking for comfort, Red Roof Inn is not your place to stay. The bed was rock hard with plastic over the mattress, so the bed crinkled any time you’d roll over. The chair in the room was rock hard as well and totally uncomfortable. The only other chair was a rolling desk chair. The shower is extremely unsafe. No handrails in this shower bathtub. They stated the had “handicapped available rooms upon request,” but we are not handicapped, we’re just older. The rooms were clean. The complimentary breakfast was awful. It consisted of granola bars, a pre-packaged dry blue-berry ' muffin, coffee and apple juice… I hear much money was just spent on the Red Roof Inn for renovations… for millions of dollars spent, it didn’t look newly renovated and didn’t feel newly renovated. I personally would think twice before I recommend Red Roof Inn to anyone.
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Date of stay: November 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Very uncomfortable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison Velian, Marketing at Red Roof Inn Norwich
Responded 23 Nov 2023
Hi Lynne, I want to thank you for taking the time to post a review of your stay at the RED ROOF INN NORWICH. It's nice to read that you found our rooms to be clean, however, you indicated that the bed and chairs comfortability wasn't to your liking. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Oniel RedRoof Management Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave N. wrote a review Feb 2023
3.0 of 5 bubbles
I'm a repeat customer who tried to book a single room for one night on February 10th. Not only did the manager gaslight me when I told her about my veteran status, she accused me of raising my voice, mentioned that it wasn't her problem in regards to why I couldn't find another place to stay and the room rates suddenly increased from $85.98 per night to $97+ with a veteran's discount and over $101 without it. Mind you, the Super Bowl was two days away and Valentine's Day was four days away. I was specifically told that their guest room rates vary depending on which part of the season it is. Obviously, February 10th wasn't a holiday. After mentioning all of this, I was told to find another place to stay if I didn't like the price. That's not the way to run a business. I should know, I am a businessman. If you want repeat business, I strongly suggest changing your attitude toward customers.
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Date of stay: February 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: There's literally no escape from the road and street noise if you stay here because it's...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison Velian, Marketing at Red Roof Inn Norwich
Responded 3 Mar 2023
Dear Valued Guest, We appreciate your comments regarding your recent stay with us at the RED ROOF INN NORWICH. We are sorry your stay was less than satisfactory. Please accept our apologies for the encounter you had with our staff. I will be sharing your concerns with upper management in an effort to have them resolved. Your comments will be used as an encouragement for us to improve the quality our services and make guest experiences better. Please know we value you as our guest and appreciate your business. We do hope we will have the opportunity to provide you with an even better experience on your next stay at any of our brand locations. Very truly yours, Kerry-Lee RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shannon C wrote a review Aug 2020
Chicago
3.0 of 5 bubbles
When you fist walk in the smell of cigarette smoke knocks you over. Bathrooms are tiny and not well cared for. Not nearly enough towels, even for just the 2 of us. Website says there's a mini fridge in every room. Nope. TVs are from an era before smartphones. Ours came on but only had a white line going across the screen. The front desk clerk came in and knocked against the side of it and it came on. She offered another room but my husband didn't want to move all of our stuff. Also, ice machine is "waiting for parts". If you're a fan of soft mattresses, you're in luck.
Upside is that the room was clean and the air was cold. Staff that I've seen so far have been friendly. We got a room here because it's conveniently located to just about everything.
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Date of stay: August 2020
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sheron1966 wrote a review Feb 2024
Morrisville, New York
5.0 of 5 bubbles
We had a very nice stay. The staff is very friendly. Abby at the front desk was very sweet and accommodating. We were allowed to check in early. It is in a good location. We could walk to most places. Beds are pretty comfortable. Room was quiet and we all slept very well. Nice TV with lots of channels to choose from. They are renovating so they didn’t have much to offer for breakfast. Juice, water, blueberry muffins and granola bars, They offer 24 hour coffee but I didn’t care for the taste.
I would recommend to friend and would stay again.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison Velian, Marketing at Red Roof Inn Norwich
Responded 5 Feb 2024
Hello Sheron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORWICH and I appreciate your 5/5 score following your stay. I am happy to read that you were pleased with our friendly staff especially with Abby, the comfortable beds, good location and the other remarks you mentioned. We apologize for lack of breakfast being offered due to renovations. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with the rest of the team. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Adraine Red Roof Management Rediresponse Specialist
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ariellight wrote a review Aug 2024
Bristol, New Hampshire
5.0 of 5 bubbles
The room smelled a lil funk but it loooks really clean and the smell fades, I think k it may be the heater does smell like pee. But as I said took was beautiful bed comfy and clean. Overall super happy with this experience, was an oasis in the desert of a 6 hour drive home. Cool little town with lots of museums (including classic car museum sweeet)
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison Velian, Marketing at Red Roof Inn Norwich
Responded 28 Aug 2024
Dear Ariellight Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Norwich. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our clean, beautiful, comfortable bed and our oasis of a location. However, I apologize for any hinderance faced due to the odor in the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again at Red Roof in the future. Sincerely, Melissa Red Roof Management RediResponse Specialist
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Travel20551587675 wrote a review Jan 2024
5.0 of 5 bubbles
The kind front desk lady was so accommodating. WNY was having a nasty storm w/driving bans, and the nice lady gave me a 3:30 late checkout at no extra charge. She didn’t have to do that, but her kindness was much appreciated. We would definitely stay here again. Our room was immaculate & very quiet.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Yes! Stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison Velian, Marketing at Red Roof Inn Norwich
Responded 28 Jan 2024
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NORWICH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our front desk staff to be nice and accommodating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Kamaria Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dreamer477179 wrote a review Jun 2022
1.0 of 5 bubbles
Don't stay here if you value your bank account! I was charged twice for the same three rooms, once at booking and then again after we checked out. I've been talking to Guest Relations, but they are being less than helpful. I will have to get my bank involved.
The hotel is being renovated, which means that while the rooms on the first floor are quite nice, the second floor is shabby and smelly. Also, I was promised a frig, which my room did not have. Towels in all rooms are very scratchy.
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Date of stay: May 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Get a renovated room on the first floor!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evett V wrote a review Feb 2020
4.0 of 5 bubbles
I stayed here a few years ago when it was a HoJo and that was a great stay...have stayed here now twice to visit my father who is in a nursing home 4 minutes away. Have to say that the people running the place are awesome. They are courteous, kind, accommodating to our needs and informative. Will always stay here when I come up to visit my Dad. I would recommend it...is it outdated?? yes but they are about to renovate but still a great place to stay in Norwich.
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest48648970970, General Manager at Red Roof Inn Norwich
Responded 18 Feb 2020
Dear Valued Guest: Thank you for taking the time to review our property. We are very happy you enjoyed your stay with us. We look forward to seeing you again soon.
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fishinchik wrote a review May 2012
1.0 of 5 bubbles
After switching rooms numerous times to never being satisfied the staff was by far the rudest I have ever dealt with. This is including there manager. By far the worst experience I have ever encountered with rooms that are filthy and staff that are not only liars but as rude as they come. Now I do have to admit however there were few employees that were extremely nice. I do not blame the employees though, when you have a manager general manager at that with absolutely no customer service skills. I won't be back
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Date of stay: May 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dana00287, General Manager at Red Roof Inn Norwich
Responded 9 May 2012
Dear Valued Guest: I apologize if your stay with us was unsatisfactory. Myself and my staff did everything possible to accomidate your needs. And each time it was not of your standards. We also offered you a full refund for the inconvienience that may have been caused to you, and you continued to stay with us of your free will. Thank you Dana Meyer General Manager
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FLDSETTER wrote a review May 2014
Davenport, Florida
1.0 of 5 bubbles
Where do I start , I have traveled this country for bussines and pleasure . But never have I been subjected to such a pig pen of a hotel ! The rooms are filthy , bathroom walls falling down , shower head set at 5 ft high ? The smell of Tobacco flows through the halls , the smell of pot is at every exit and entrance ! Don't stay here : I would rather sleep in my car !!!!
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Date of stay: May 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dana00287, General Manager at Red Roof Inn Norwich
Responded 7 May 2014
Dear Valued Guest: We are sorry you did not enjoy your stay with us. We would have been happy to have switched your room if it was not to yoyr liking. We are in the process of updating our rooms. We do offer smoking rooms and apologize for the odor. Please contact me at the property if we can be of any further assistance to you. Regards Dana Meyer GM
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sm19802018 asked a question Apr 2018
Charlotte, North Carolina5 contributions3 helpful votes
Are you still housing families through Social Services, or are you strictly a hotel?
Answer from Dana00287
Norwich8 contributions3 helpful votes
We are a hotel.
gallatracy asked a question Sept 2017
New York City, New York
what is your cancellation policy
Answer from Dana00287
Norwich8 contributions3 helpful votes
We have a 24hr cancellation policy with all reservations.
Travel20551587675 wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"Yes! Stay here!"
Read full review
LynneJorge wrote a tip Nov 2023
South Glens Falls, NY5 contributions2 helpful votes
2.0 of 5 bubbles
"Very uncomfortable "
Read full review
Dave N. wrote a tip Feb 2023
3 contributions
3.0 of 5 bubbles
"There's literally no escape from the road and street noise if you stay here because it's right on N Broad St. in Norwich."
Read full review
Dreamer477179 wrote a tip Jun 2022
2 contributions
1.0 of 5 bubbles
"Get a renovated room on the first floor!"
Read full review
totallytravelers wrote a tip Sept 2019
Richmond, Virginia7 contributions3 helpful votes
1.0 of 5 bubbles
"go somewhere else ! Really !"
Read full review
Not the right property for you?
There are more places to choose from in the Norwich area.
PRICE RANGE
RM 438 - RM 509 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson hotel norwich, howard johnson norwich
FORMERLY KNOWN AS
Chenango Inn & Suites
LOCATION
United StatesNew YorkNorwich
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RED ROOF INN NORWICH: UPDATED 2024 Hotel Reviews, Price Comparison and 62 Photos (NY) - Tripadvisor

Frequently Asked Questions about Red Roof Inn Norwich
Which popular attractions are close to Red Roof Inn Norwich?
Nearby attractions include Northeast Classic Car Museum (0.4 km), Colonia Theatre (0.4 km), and Made in Chenango (0.1 km).
What are some of the property amenities at Red Roof Inn Norwich?
Some of the more popular amenities offered include free wifi, free parking, and meeting rooms.
Which room amenities are available at Red Roof Inn Norwich?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Red Roof Inn Norwich?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Red Roof Inn Norwich?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof Inn Norwich?
Conveniently located restaurants include Nina's Pizzeria & Restaurant, Park Place Restaurant and Lounge, and Norwich Diner.
Is Red Roof Inn Norwich located near the city centre?
Yes, it is 0.2 km away from the centre of Norwich.
Are pets allowed at Red Roof Inn Norwich?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Red Roof Inn Norwich accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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