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Hilton Pearl River

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695 Reviews from our TripAdvisor Community

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Showing 683: English reviews
Downey, California
Reviewed 29 May 2016

Outside of the person at the front desk not following through on a commitment to get me the H honors sign-up form, my stay at the Hilton Pearl River was OK. The towels could be replaced with some newer looking towels. The location was perfect for our needs.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rena W
William M, General Manager at Hilton Pearl River, responded to this review

Rena W, Thanks for choosing us and for sharing your comments. Enrolling in HHonors is much easier than that and I apologize for that confusion. We will use your comments to improve our consistency of training. I'm glad to hear the location was perfect and I look forward to having you stay with us again. Sincerely, WIlliam Maloney General Manager

Tampa, Florida
Reviewed 24 May 2016

WOW. Where do I start? I am no stranger to events. I have worked with a lot of vendors in many states and I have never had such a positive,amazing, professional, sophisticated, elegant experience. Even up to the week before the wedding I kept thinking, "something is going to go wrong with the Hilton. They can't possibly be this flawless."...

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Helpful?
1Thank JerseyTampaBride
William M, General Manager at Hilton Pearl River, responded to this review

Thank you. It is an honor when wedding couples choose to celebrate with us. I'm delighted to hear how well it went and I appreciate that you took the time to share these kind words. Congratulations. Sincerely, William Maloney General Manager

waterdown
Reviewed 23 May 2016

Visiting family in the area and booked this hotel. Although you definitely need a car when staying here, there are place close by car. Drove to the local Palisades mall and drove to newark but not much time for anything else. Late breakfast in hotel and service was good and didn't feel rushed. Small bar which was quiet as events...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank uktravel_11
William M, General Manager at Hilton Pearl River, responded to this review

Thanks for staying with us while you were in the area visiting family. I'm glad you enjoyed yourself and we'd love to have you back. Thanks, William Maloney General Manager

Salisbury, United States
Reviewed 23 May 2016

The property is just lovely and the rooms very nice (a 5). The food in the bar and restaurant were both good (a solid 4.) That said, we would not go back. The staff completely lacked warmth and no one seemed interested that we were there, from check-in to the bar to the restaurant to checkout. A little like an...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robbie R
William M, General Manager at Hilton Pearl River, responded to this review

Robbie R, Thanks for the compliments, but I'm very sorry to hear that you were left with this impression. We have always succeeded because of our genuine and caring staff, not in spite of them. I would very much welcome the chance to speak with you directly to learn more details and I would love the opportunity to welcome you...

miami fl, United States
Reviewed 19 May 2016

I stay here 3 times/year visiting grand kids. This hotel is especially accommodating to their breakfast needs. The kids are wlways welcomee to use the pool.The rooms are huge and spotless. Staff could not be nicer or more professional. They take pride in their work and it shows. Ranks with the best five star hotels in which I've stayed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Harry S
William M, General Manager at Hilton Pearl River, responded to this review

Harry S, What a wonderful reason for visiting and what a wonderful review. Thank you for your kind words, especially regarding our staff. We do take pride in what we do and we're happy it shows. We look forward to seeing you again. Sincerely, William Maloney General Manager

Brewster, New York
Reviewed 17 May 2016

We went to the Pearl River Hilton for a company dinner-dance. Room was clean and bright. Dinner food was not good at all, steak and fish both dry and flavor-free. Service at the bar after dinner-dance was rude and very disappointing.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank johncG4319OK
William M, General Manager at Hilton Pearl River, responded to this review

Thank you for your feedback and I'm disappointed to hear this. Please follow up with us directly so we can learn more. We have built and maintain our reputation for exceptional service by addressing issues when they happen. In order to do so, I would like to have more details on this situation. Sincerely, William Maloney General Manager william.maloney@hilton.com

Reviewed 17 May 2016

Great food, staff and a wonderful time celebrating our 19 yr. wedding anniversary. Front office manager found out it was our anniversary and had our Sunday brunch set up with flowers. Staff went our of their way to accommodate us. We have stayed here a few times before and will absolutely be back.

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Helpful?
1Thank Elissa C
William M, General Manager at Hilton Pearl River, responded to this review

Happy Anniversary Elissa C, It's always a pleasure when guests choose to celebrate important moments in their lives with us. Thank you. I'm so glad how well it went. Don't wait for your anniversary to come back again. Sincerely, William Maloney General Manager

Scottsdale, United States
Reviewed 16 May 2016

Quality hotel where the staff takes great care of you as a business traveler. Anne in the resturant is very customer oriented. Rooms are very clean. I stay here when I am in the area. ffuikldesryvydfyfyuugyfyguuugydrsrrt

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Henry K
William M, General Manager at Hilton Pearl River, responded to this review

Henry K, Thank you for your loyalty and for sharing your kind comments. Our team is genuinely committed to trying to take care of our guests and I'm so glad that made an impression on you. We look forward to welcoming you back on your next visit. Thanks, William Maloney General Manager

Wantagh, United States
Reviewed 15 May 2016

If the outside of the building reflected the grandeur of the inside and the level of service that should go along with it, this could be a top 5 property in the Jersey hotel game. There were stains on the walls, the lighting was dark on top of old, dark carpeting, the room views deal with a lot of architectural...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frank C
William M, General Manager at Hilton Pearl River, responded to this review

Frank C, Thank you for your comments and I am disappointed that we didn't completely live up to your expectations on this visit. I would welcome the opportunity to speak with you directly in order to get some additional detail on your experience. Sincerely, William Maloney General Manager william.maloney@hilton.com

Houston, Texas
Reviewed 15 May 2016

It was dirty beer bottles nd glasses every where in d lobby. I called for toothpaste and then 30 min later I got a call telling me there have no staff to send up to me that they have a bride in the hotel and they have to sort her out before they can send someone to me. In a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank E8616TAsandrac
William M, General Manager at Hilton Pearl River, responded to this review

I'm sorry to hear you had such an experience. Typically our service is caring and genuine and exceptional, but there is always room for improvement. I don't blame you for being upset based on this description. I'm confident in saying we're a much better hotel than you experienced and I hope we have the opportunity to welcome you back and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The Hilton Pearl River is located on 17 wooded acres just 20 minutes from Manhattan and bordering Bergen County, NJ. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for the past six years. ... more   less 

Additional Information about Hilton Pearl River

Address: 500 Veterans Memorial Dr, Pearl River, NY 10965-3209
Region: United States > New York > Pearl River
Price Range: RM664 - RM979 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pearl River 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Pearl River Hotel Pearl River
Hilton Hotel Pearl River
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Pearl River staff and other travellers.
5 questions
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Questions? Get answers from Hilton Pearl River staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the bridal suite, so charming!”
 of 5 bubbles jehrlich912, 18 Jan 2017 | Read review
“Dont stay here.”
 of 5 bubbles 348matsb, 1 Jan 2017 | Read review
“Ask the staff, they're very accommodating!”
 of 5 bubbles tcrawl, 14 Dec 2016 | Read review
“Even #rooms ( ie. 236, 238, 240, 336, 338, 340) overlook golf course views”
 of 5 bubbles Andshes0ff, 29 Nov 2016 | Read review
“Book another chain”
 of 5 bubbles ElDorado96, 15 Jul 2016 | Read review
5 of 5