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Hilton Garden Inn Rochester/Pittsford

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Traveller (24)
Room & Suite (15)
Dining (3)
Overview
  • Excellent70%
  • Very good20%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“front desk”(73 reviews)
“erie canal”(30 reviews)
“great hotel”(44 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Rochester/Pittsford
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Rochester/Pittsford
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (678)
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673 results
Traveller rating
464
135
51
15
8
Traveller type
Time of year
LanguageEnglish
More languages
464
135
51
15
8
Show reviews that mention
All reviewsfront deskerie canalgreat hotelbushnell's basinoff the highwayconference roomcookiesbusiness tripthe entire staffeasy accesswould highly recommend this hotelhotel staffbreakfast buffetfitness centereastview mallroom was largewould definitely stay here again
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1 - 5 of 673 reviews
Reviewed 1 week ago

Stayed here for graduation weekend. Needed multiple rooms for family. The hotel was accommodating and the staff was very pleasant. The town was quaint and there was restaurant options within walking distance. Would stay there again even though the property is a little bit outside...More

Thank gkowalczyk
Hotel's Favourite
Reviewed 2 weeks ago

The cleanliness and classiness of the lobby made me feel like I was in a much more expensive hotel. They had complimentary wine, coffee and many kinds of tea, comfortable seating, and bright upscale décor. The beds and pillows were comfortable, and the room was...More

Review collected in partnership with Hilton Garden Inn
Thank sheila_dep
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 2 weeks ago

Thank you Sheila for your kind review! We are so very glad you chose the Hilton Garden Inn Pittsford and enjoyed your experience. Our team is very proud to share our hospitality with our guests each day and strives to exceed our guests expectations! We...More

Reviewed 1 week ago

We stayed here for a wedding in May 2018. The rooms were very comfortable and the staff was very helpful. The breakfast was also very good, I would say one of the best we have had at a hotel. I would stay here again. This...More

Thank deltadawn845
Reviewed 3 weeks ago

This hotel tires to cater to everyone but comes up short. I stayed here for my niece's graduation since my family lives less than 5 minutes away. Because it was a busy weekend, they overcharged for what the room was worth. And then they overcharged...More

Review collected in partnership with Hilton Garden Inn
Thank Khnyc17
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 3 weeks ago

I'm sorry to hear your visit to our hotel was less than satisfactory. We do have a 100% satisfaction promise and I'm glad my team was able to assist you. We are addressing your concerns and appreciate your feedback. Please do let me know if...More

Reviewed 3 weeks ago

We thought since it was a hilton it would be at least decent but molding/musk smell, room was in basement aka terrace, and we took a begal for breakfast and was charged $13 per person. The sign says place order and its $13, but dry...More

Review collected in partnership with Hilton Garden Inn
Thank Opensourcery
Response from Amy M, General Manager at Hilton Garden Inn Rochester/PittsfordResponded 3 weeks ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$126 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$126 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (24)
Room & Suite (15)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
Ann B
5 July 2016|
AnswerShow all 2 answers
Response from Corey D | Property representative |
Thank you for your interest in our hotel! We are located within walking distance to canal, only .25 miles. At the access point, there is are quaint local shops with docks for motor boats.
0
Votes
grettalf
13 May 2016|
AnswerShow all 2 answers
Response from Corey D | Property representative |
Dear Grettalf, Thank you for your interest in our hotel. We do offer complimentary shuttle service to and from the airport, with 24 hour advanced notice. Our shuttle hours are from 8AM to 10PM. If your flight is scheduled... More
1
Vote
Room Tips
"any rooms are fine"
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"We were especially pleased with our second floor room this year"
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"First floor rooms are very quiet."
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"Terrace rooms are down the hill in back. Full length windows open to grass. Quiet enough, but don't feel..."
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