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Hilton Garden Inn Rochester/Pittsford

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Hilton Garden Inn Rochester\/Pittsford
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518 Reviews from our TripAdvisor Community

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Showing 514: English reviews
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Cortland, New York
Reviewed yesterday NEW

Very clean, comfortable room. Bed very comfortable and variety of pillows so that one was just right. K-Cups in room not so good..they need a better brand. Hotel employee, Mallory cleared the snow off of my car & even cleared a path to the car door. The day prior, a manager was clearing the snow off of vehicles in the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank LadiesNight18
long Island
HOTEL’S FAVOURITE REVIEW
Reviewed 5 October 2016

We have stayed here on multiple occasions to visit relatives. The Hilton and particularly this one is always friendly, dependable and accommodating. The rooms are nice and the hotel is quiet...even with two weddings going on while we were there.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank vacationcaptain
About Hotel's Favourite Review
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear vacationcaptain, Thank you very much for your lovely comments. We truly value your loyalty to our property and we are happy to hear that you enjoy a consistently friendly and quiet stay each time! We look forward to seeing you again in the near future. Yours in hospitality, Daisy Chei Assistant General Manager Daisy.Chei@Hilton.com

Syracuse, New York
Reviewed 3 days ago NEW

Very impressed with the facilities. Comfortable and very spacious room/bathrooms. Didn't use the pool or hottub. Breakfast has a nice buffet at a reasonable price. I was there for a wedding and they provided transportation to/from the hotel.

Review collected in partnership with Hilton Garden Inn
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Thank L335JEsamuelr
Auburn, New York
Reviewed 3 days ago NEW

We decided to travel to Rochester to visit breweries. We were familiar with the area where the Hilton was located and decided to find a hotel there. The Hilton is a reputable name and decided it was a good hotel. Very pleased with the choice.

Review collected in partnership with Hilton Garden Inn
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Thank 19Marianne19
Buffalo, NY, United States
Reviewed 4 days ago NEW

I was VERY satisfied with my stay and experience at this hotel. The front desk clerk's attention to my questions and request was excellent. The breakfast and service at the restaurant was very satisfactory.

Review collected in partnership with Hilton Garden Inn
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Thank T8181XPraymondb
Spring, Texas
Reviewed 4 days ago NEW

Our recent stay, during Blizzard Stella, was warm and friendly. Daisy and Mallory were so friendly, and outgoing. They made us feel like part of the family. Everyone at the location was 'over the top' gracious to us. Mallory cleared snow off of our car, and even took a video of me making a snow angel! Super friendly, respectful, and...

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Thank JMD1988
Binghamton, United States
Reviewed 5 days ago NEW

The staff was very friendly and welcoming Nice hotel but hate the glass door showers. The location was close to where I needed to be. The breakfast needs improvement. It was obvious boxed dried eggs and were overcooked. The potatoes were processed.

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Thank Gregory P J
Reviewed 1 week ago NEW

I stayed here weekly for a long-term work assignment. On the morning of the first snow, the maintenance team went out early and cleaned all the patrons cars. Way too many acts of kindness to list. Best hotel ever!!!

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Helpful?
Thank Marilyn N
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Marilyn, Thank you for taking the time to write your lovely review. You were a ray of sunshine for the staff and you are missed by all of us! I will share your praise with everyone and we hope to see you again. With warm regards, Daisy Chei Assistant General Manager

Fort Lauderdale, Florida
Reviewed 1 week ago

Clean which is most important. The bed was extra soft and cuddly for some reason food was pretty decent. Bartender not enough attention to the task and more socializing. All staff memebers we pleasant. And tried very hard to take care of your needs

Review collected in partnership with Hilton Garden Inn
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Thank Fy18rookie
Reviewed 2 weeks ago

Came for the bonsai expo and had a great stay. Friendly staff - particularly the shuttle driver and desk staff. Room was large, comfortable (and COOL even in the heat wave), and spotless and even smelled clean! Breakfast was excellent and really enjoyed the long table that allowed us to meet fellow enthusiasts. Also loved the walk in shower and...

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Helpful?
Thank notsogold

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: RM523 - RM846 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
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Wolverhampton, United Kingdom
8 months ago
Dayton, Ohio
11 months ago

See all questions (5)

Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor slightly away elevator”
 of 5 bubbles joannv842, 23 Feb 2017 | Read review
“Third floor is relatively quiet. Rooms in the 330s are away from elevators.”
 of 5 bubbles Hotel_Hank, 7 Dec 2016 | Read review
“Odd number rooms face away from the interstate and are very quiet.”
 of 5 bubbles golftravel_11, 5 Dec 2016 | Read review
“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
 of 5 bubbles TarheelS167, 30 Nov 2016 | Read review
“Do consider basement level, which is just below the parking area, with a view of trees and grass. Very quiet.”
 of 5 bubbles micheleh918, 31 Aug 2016 | Read review
5 of 5