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Best Western Plus Plattsburgh

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Best Western Plus Plattsburgh
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711 Reviews from our TripAdvisor Community

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Showing 678: English reviews
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Syracuse, United States
Reviewed 5 days ago NEW

Reservations asked to link up two consecutive reservations (work and personal). Despite confirming the same room would was booked. This was not done. On arrival, front office told me it was their option to keep me in the lower priced room. I asked the clerk to reimburse the difference and was told "reimbursing the difference was at his discretion" and...

Review collected in partnership with Best Western
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Helpful?
Thank May J
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Dear M. Jaffe, I received a report from the General Manger last week as you indicated you were not happy with my staff and hotel and were going to file a complaint with Best Western International. I immediately conducted an investigation from the information I had available at the time and I thank you for contacting me through this survey...

South Florida, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 14 February 2017

My adult son and I stayed here after our Allegiant flight Arrived later than expected. four thumbs up! From the friendliness of our (free) shuttle driver, to the warm welcome at the front desk, we felt completely at home, especially after seeing the room, beautifully decked out in turquoise, brown and earthy green. Colors dear to my heart. Surprisingly spacious,...

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Helpful?
Thank LoisLane_S17
About Hotel's Favourite Review
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for staying with us and your extensive review of the hotel and the staff. I will be sure to share with them Safe travels

Florida
Reviewed 6 days ago NEWvia mobile

We booked two rooms the day of our stay. We had reservations at another hotel in town that was as not satisfactory so we went here. Everything was great; from the helpful desk clerk to the manager on duty (Mr Corr) to the printing of our boarding passes. The hotel is 100% non smoking which made it smell good. Everything...

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Helpful?
Thank time_traveler99
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for your stay and your extensive review. I appreciate you acknowledging Mark our GM. I know he also reviews these comments and shares with the staff who are responsible for the hotel's condition and impressions made. Safe travels to you and your family

Plattsburgh, New York
Reviewed 1 week ago

The staff were very friendly and helpful when we asked for a few things. The room was immaculate, spacious and very cozy. The heated pool was nice and very clean, my kids had a wonderful time swimming. The breakfast was delicious, I haven't seen a breakfast spread like that at any other hotel. Looking forward to my next stay.

Review collected in partnership with Best Western
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Helpful?
Thank Brandy R
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Good mornig Brandy, I am glad you and your family enjoyed your stay and the amenities of the hotel. Safe travels!

Saranac Lake, New York
Reviewed 1 week ago

Hotel is good lot of kids running hallways which stopped at 1000 pm . pool is nice but was denied late checkout even though I am a rewards club member breakfast is ok it's your typical free breakfast good pool for kids

Review collected in partnership with Best Western
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Helpful?
Thank redsox2142
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for staying with us and I am glad your children enjoyed the pool. I am glad you found the complimentary hot breakfast OK. It sure has changed from the days of the continental breakfast. I am sorry we were not able to grant and extended checkout. We do try to grant late checkouts when able to guests. It...

Portland, United States
Reviewed 1 week ago

I had a great stay at the Best Western Plus Plattsburgh in March. The bed was very comfortable, the room was clean, the attached restaurant was good, breakfast was good, the staff was friendly, and I especially appreciated the convenient airport shuttle.

Review collected in partnership with Best Western
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Helpful?
Thank Q6359KXkathleens
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

I am glad you enjoyed your stay and the amenities we offer. Safe travels to you and your family.

Saint Albans, Vermont
Reviewed 2 weeks ago

Stayed in the Plattsburgh area for a two night trip with family. Picked this hotel due to the poolside rooms. They did not disappoint and the location was great. The attached 99 Restaurant was great and the staff attentive. Great trip.

Review collected in partnership with Best Western
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Helpful?
Thank Adam W
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

THank you for staying with us and I am glad you enjoyed the facilities. I will be sure to pass on to the the restaurant your comments

United States
Reviewed 2 weeks ago

I was pleasantly surprised at how nice this hotel was. I travel a lot for work and usually stay at Marriotts. I was recommended to stay at this hotel by a friend and I'm glad that I did. It was very clean, the front lobby is gorgeous. I used the internet in the room and did not have an issue...

Review collected in partnership with Best Western
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Helpful?
Thank N5969TKcourtneyh
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

I am glad your friend recommended us and that you decided to stay. I appreciate the kind comments and I think you will like the changes we will be making later this year. Safe travels

Laval, Canada
Reviewed 2 weeks ago

We really liked this place. The staff is friendly. The place is clean and nicely decorated. The breakfast is very good. The place is equipped with a nice exercice room and computers for the customer's use. What I really like about this place is the fact that they have rooms that overlook the Inside swimming pool.

Review collected in partnership with Best Western
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Helpful?
Thank lorrainel497
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Thank you for your kind comments and staying with us. I am glad you had the opportunity to enjoy our facilities. Safe travels to you and your family.

Plattsburgh, NY
Reviewed 3 weeks ago

We took our granddaughter here for a getaway without having to travel. There were others with the same idea in adjacent rooms. We had a pool view room overlooking the pool with a table and chairs on the balcony. There was a set of stairs directly to the pool deck We had a great time.

Review collected in partnership with Best Western
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Helpful?
Thank Mark S
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review

Good morning Mark, Thank you for staying with us. It is an honor to have you choose us as a local citizen. I appreciate your kind comments. best, Bob Smith

76 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Best Western Plus Plattsburgh

Address: 446 Route 3, Plattsburgh, NY 12901 (Formerly BEST WESTERN PLUS The Inn at Smithfield)
Region: United States > New York > Plattsburgh
Price Range: RM425 - RM634 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Plattsburgh 3*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Priceline and Hotels.com so you can book your Best Western Plus Plattsburgh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus The Inn At Smithfield Hotel Plattsburgh
Best Western At Smithfield
Best Western Plattsburgh
Plattsburgh Best Western
Hotel Style:
#3 Business Hotel in Plattsburgh
#3 Family Hotel in Plattsburgh
#4 Romantic Hotel in Plattsburgh
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Plattsburgh staff and other travellers.
7 questions
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Dannemora, New York
4 months ago
Willsboro
10 months ago
Pittsford
over a year ago
Jacksonville, Florida

See all questions (7)

Questions? Get answers from Best Western Plus Plattsburgh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a poolside room.”
 of 5 bubbles marniem876, 28 Feb 2017 | Read review
“Poolside is great!”
 of 5 bubbles CapeCodKate2014, 23 Feb 2017 | Read review
“If choosing a pool view room, of course it's a little more loud than the other rooms.”
 of 5 bubbles mclm2017, 20 Feb 2017 | Read review
“avoid the pool area”
 of 5 bubbles sirstaysalot1, 19 Feb 2017 | Read review
“Call the hotel directly for a poolside room well in advance as they book quickly”
 of 5 bubbles jjjamg, 7 Feb 2017 | Read review
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