We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsstayed hereroom was cleanautomatic pancake makeramtrak stationeast greenbushone night staydecent hotelfree breakfastcomfortable staycapital districtthird floornew york citywalmartdeskshowerheadmaintenancerefrigerator
April 14 2018
This hotel didn't have a restaurant. The front desk needs to be trained better.I ask the person in the front desk, where is there a place to eat and she told me the restaurant is to the right of the hotel. This...More
Thank Caesar A
Response from IHGService, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline)Responded 4 days ago
Hello Caesar A,
Thanks for choosing to stay with us, we're glad to have hosted your overnight. I'm pleased to know that you found our room and facilities adequate. On the downside, it's concerning that Front Desk missed to properly handle your concern. The service...More
The staff at this Holiday Inn Express just can't do enough to help. Very kind people. The rooms are clean and spacious. We like the suite that comes with a fridge and microwave. The breakfasts are great, but you knew that already if you stayed...More
I stayed here for one night.. When we woke up we wanted to shower the lever that turns the bath to a shower was missing. We called the front desk they said maintenance will check after we leave. When we were leaving we told them...More
Thank Lindsay N
Response from IHGService, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline)Responded 4 weeks ago
Hello Lindsay N,
Thank you for taking time to leave us a candid review about the Holiday Inn Express East Greenbush(Albany-Skyline), NY. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so...More
I stayed 4 nights in the past month & there has been issues every time!
Checked in 2/27/18 around 8pm( i kinda work 2nd shift) to see a young lady get verbally abused by several people because they overbooked the hotel and these people had...More
2 Thank Steve L
Response from IHGService, Guest Relations Manager at Holiday Inn Express East Greenbush (Albany - Skyline)Responded 18 April 2018
Hi Steve L!
We appreciate your time in detailing and sharing your concerns.
First off, I'm very sorry about the multiple unhonored late check out agreement and housekeeping disturbance that you experienced from your recent stays with us. I also recognize your unpleasant encounters with...More
Almost the only problem with our room was the showerhead had this one stream that would shoot out the side of the shower and make the floor wet. The curtain took most of the hit. Other than that, Friendly staff. Very cost efficient. Would stay...More