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The hotel is fairly new and has done a great job at accommodating it's guest. In downtown it has everything you need and a perfect location. The rooms are spacious and high-end with great options for leasiure activities.More
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Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded yesterday
Thank you so much for taking the time to review our property. I am happy to hear that the staff went above and beyond to make this stay a memorable one! I will be sure to pass along your kind words to them,...More
I stayed here in October 2016 and March 2017. I am staying again in a couple months. The rooms are nice, particularly the upgraded rooms on the higher floors. Forget what they call it but they have a nice atrium area on the bottom floor...More
1 Thank Jeremy B
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 23 January 2018
Dear Jeremy B,
I want to thank you for taking the time to review our property! I am happy to see that the staff went above and beyond to make this a memorable stay, and I will be sure to pass along your kind words...More
Everything shuts at 10pm. No room service, no food. Really? Parking was a nightmare. Construction and closed street makes filling their signs impossible and then once in the parking garage the signage is so confusing I drove around for 10 minutes before I guessed at...More
had to use service elevators they we hot and out of the way. no one was working on the elevator's? food at the formal dinner was far from acceptable, beef was overcooked shrimp was okay,
both of them!!!! Beds are hard !!!! staff was very...More
Other than the fire alarm going off the first of my stay, which was annoying after a long day of travel from the west coast, this was a quiet hotel and close to the airport. Great place to stay on business travel. Comfortable beds to...More
1 Thank LisaandRod93013
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 2 weeks ago
Thank you so much for taking the time to review our property. I am very sorry that the fire alarm went off. We want you to know that this is not the norm for our property. I am glad to hear that it...More
Chef is finalizing the menu this afternoon. There will be a great variety of items on the menu including Prime Rib, Seafood, most likely a chicken dish, vegetarian options, many different side dishes, salads and... More
Chef is finalizing the menu this afternoon. There will be a great variety of items on the menu including Prime Rib, Seafood, most likely a chicken dish, vegetarian options, many different side dishes, salads and desserts. If you call this later this afternoon we should have a detailed menu. We are 75% sold at this point and anticipate selling out by the weekend.
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