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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Expedia.comUS$93*
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09/04/2017 10/04/2017
1 room 2 adults 0 children
US$93*
US$93*
US$93*
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Country Inn & Suites By Carlson, Rochester-Pittsford\/Brighton, NY
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254 Reviews from our TripAdvisor Community

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Showing 248: English reviews
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Rochester, New York
Reviewed 1 week ago

The mattress was the most comfortable mattress I had ever experienced. I regret not checking the brand name to buy one for myself. The room had many desirable features: largest half sized frig with freezer ever, great lighting, TV, perfect bathroom, delicious breakfast, wonderful staff.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank gweno343
Management response:

Thank you for your feedback and for taking the time to write about your experience at the County Inns & Suites. We are delighted to read that you enjoyed our hotel from the bedding in the room to the complimentary hot breakfast. Your kind words will be reiterated to our staff, of their wonderful work. We look forward to having...

Rochester, United States
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 985gaylem
CountryInnMonroeAve, Owner at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Rochester, New York
Reviewed 2 weeks ago

Right from the frantic phone call,to my check in....my stress level went down,this staff was buried by phone calls and humans in front of them,looking for rooms during the power outage...owner danny was helping elderly customers find the hotel they had reservations at, which wasnt his, they came to the wrong place ...done with kindness, jae at the desk, kind...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank chakanysp
Management response:

Dear Ms. Freeman, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. I am so pleased to hear you felt at ease during this sudden power outage. Our staff members take their roles in our industry very seriously and try, every...

ELIZABETHTOWN PA, United States
Reviewed 2 weeks ago

We enjoyed our stay here for two evenings. After an efficient and warm check-in we found a pleasant clean room at an affordable price. The location near town and other activities was very good. Lovely breakfast buffet.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank nancyrP4754MI
Management response:

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our guests rooms. We are undergoing a full renovation from our guest rooms to our lobby area. We hope we can provide you service in the near future to enjoy these amazing renovations....

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

The front desk gentleman was very kind and friendly. He gave me a nice welcome bag upon arrival. The room was very clean and smelled fresh. The hotel was undergoing a renovation but the staff kept the hallways clean. Very nice breakfast.

Review collected in partnership with this hotel
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Helpful?
1Thank philsZ5335XO
Management response:

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests...

Elmira
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Q189OZjanm
Management response:

Fort Erie, Canada
Reviewed 12 February 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 803derrickm
Management response:

San Juan, Puerto Rico
Reviewed 27 January 2017 via mobile

The place was good for the paid price. Accessibility and location from airport and commercial areas in perfect timing. The room was fine. Facilities as your basic needs. Did stay enough time to enjoy around. From location there were a variety of restaurants and eating areas.

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Helpful?
Thank Lisandra C
Management response:

Hi Lisandra, Thank you for the wonderful review on our Country Inn & Suites, Rochester - Pittsford property. We greatly appreciate your feedback. I am so happy that you enjoyed your stay at our property. I wanted to personally share with you that our hotel will be undergoing a fresh renovation within the next few months. Everything from the bathrooms,...

Saratoga Springs, New York
Reviewed 27 January 2017 via mobile

We like how convenient this location is, right off the expressway and near many shopping/ dining choices. Staff is extremely friendly and helpful and our room was clean and comfortable. We were on the second floor and it was quiet and had a window that opened for fresh air. Great shower and super comfortable king sized bed with plenty of...

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Helpful?
Thank Lisa B
Management response:

Hi Lisa, Thank you for the wonderful review on our Country Inn & Suites, Rochester - Pittsford property. We greatly appreciate your feedback. I am so happy that you enjoyed your stay at our property. I wanted to personally share with you that our hotel will be undergoing a fresh renovation within the next few months. Everything from the bathrooms,...

Reviewed 7 January 2017

I stayed here with my mother in October and enjoyed the hotel. Nice lobby area with a decent breakfast selection. The staff was friendly and helpful. Our room was clean and comfortable, though the bathroom could use a little updating. Good quality beds and sheets, mini fridge and microwave, and spacious enough for two people. The fitness room could use...

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Helpful?
Thank Hmm6789

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Rochester East, NY, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated on the east side, this property in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza. During your stay, enjoy free high-speed Internet access, a fitness center, a 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Region: United States > New York > Finger Lakes > Rochester
Price Range: RM407 - RM686 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com and Priceline so you can book your Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express
Hotel Style:
#14 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY staff and other travellers.
5 questions
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1 month ago
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Questions? Get answers from Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all seems fine to me, for elderly in winter stay in main building”
 of 5 bubbles chakanysp, 12 Mar 2017 | Read review
“Ask for a room towards the rear of the property away from the highway to minimize nearby traffic noise.”
 of 5 bubbles markc320, 12 Sep 2016 | Read review
“If you must-upstairs only”
 of 5 bubbles Eldergioe, 17 Jun 2016 | Read review
“request an updated room on second floor”
 of 5 bubbles Leonid440, 8 Feb 2016 | Read review
“if you smoke you will want to request a first floor room to have quicker access to outside.”
 of 5 bubbles 69cc, 7 Jan 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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