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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

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Country Inn & Suites By Carlson, Rochester-Pittsford\/Brighton, NY
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251 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
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Showing 245: English reviews
Olean, United States
Reviewed 27 June 2016

If you want a good night sleep, forget it. You can hear every noise and footstep from the room above you. The bed is like a brick, pillows go flat, air conditioner is to loud. However, the staff were wonderful, very nice and helpful. Room was clean, just wish we could have slept.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Thomas/ Barbara M
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Thomas/Barbara M, Thank you for your feedback, I am sorry to hear about your lack of sleep. I will pass along your comments to my staff for them to get acknologement. I hope on your next trip to Rochester we can give you the experience you would expect. Thank you, Brian Ugorek General Manager

Fredonia, United States
Reviewed 27 June 2016

Came for a family wedding - so lots of family was there. Hotel was clean, staff friendly, great breakfast. Very convenient to highway exit and lots of stores nearby. If you have lots of luggage, make sure you as for the front building as the back building does not have an elevator.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Ann E
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Ann E, I hope you enjoyed the wedding! Thank you for sharing your feedback with us. I hope on your next trip to Rochester you will choose us again. Thank you, Brian Ugorek General Manager

Newark, New Jersey
Reviewed 27 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank zues123
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Auburn, New York
Reviewed 22 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Marilyn C
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Shelburne, Vermont
Reviewed 19 June 2016

Accommodated all kinds of special needs for us as we gathered for a funeral nearby, from crib to early checki-in time to 5 rooms close together. Staff was terrific from the phone reservations to the Check-out. Great breakfast too.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank 533suzannef
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

533suzannef, Thank you for the kind words about your stay with us. I am sorry under the circumstantces that you were here. I hope you will choose us again when you come back to Rochester for hopefully a enjoyable time. Thank you, Brian Ugorek General Manager

Indianapolsi
Reviewed 17 June 2016

Stay in the hotel on business (booked by others) Hotel is simple. Had to change rooms 2 times. First time we had a ground floor room and you could hear every footstep from upstairs. A very pleasant desk person moved us up stairs where the AC didn't work. Third room was fine. Simple straight forward. Nice location to the city...

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Thank Eldergioe
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Eldergioe, Thank you for taking the time to give us a review, I am sorry to hear about your room moves . I hope on your next trip to Rochester you will choose us again so we can give you the experience you would hope for. Brian Ugorek General Manager

Allegany, United States
Reviewed 15 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Gordon S
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Commerce City, Colorado
Reviewed 12 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank troy b
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Hornell, New York, United States
Reviewed 11 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Jim M
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Reviewed 6 June 2016 via mobile

We stayed here on a Saturday. The check in was fast. Our room was clean, but they had done some work on the ceiling and never finished it. The bed was uncomfortable, and the bathroom was incredibly small. The breakfast in the morning was very uninviting. The hot food did not look good and the pastries didn't look any better....

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Helpful?
Thank Steve L
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Steve L, Thank you for sharing your feedback with us. I am sorry to hear about your experience with us. I do hope you choose to stay with us again on your next trip to Rochester. Thank you, Brian Ugorek General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Rochester East, NY, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated on the east side, this property in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza. During your stay, enjoy free high-speed Internet access, a fitness center, a 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Region: United States > New York > Finger Lakes > Rochester
Price Range: RM419 - RM651 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express
Hotel Style:
#14 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room towards the rear of the property away from the highway to minimize nearby traffic noise.”
 of 5 bubbles markc320, 12 Sep 2016 | Read review
“If you must-upstairs only”
 of 5 bubbles Eldergioe, 17 Jun 2016 | Read review
“request an updated room on second floor”
 of 5 bubbles Leonid440, 8 Feb 2016 | Read review
“if you smoke you will want to request a first floor room to have quicker access to outside.”
 of 5 bubbles 69cc, 7 Jan 2016 | Read review
“On first floor, you can hear people with heavy feet walking above you.”
 of 5 bubbles gourmand47, 7 Sep 2015 | Read review
5 of 5