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Strathallan - a DoubleTree by Hilton

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804 Reviews from our TripAdvisor Community

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Showing 797: English reviews
Rochester, United States
Reviewed 2 days ago NEW

I stayed in the Penthouse Suite the night before my wedding so that my Bridesmaids and I could get ready in a large space on the day of. It was very spacious and private and had an amazing view of the city skyline. The hotel was EXTREMELY accommodating and let us take photos there for FREE even though the wedding...

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Helpful?
Thank F7743MQpatriciat
Fishkill, New York, United States
Reviewed 5 days ago NEW

Every single staff member was genuinely kind and accommodating. I found the hotel a peaceful and superbly comfortable "home" away from the conference I was attending. The king-sized bed was like sleeping on a cloud. It was absolutely everything I needed for my 3-night stay away from home.

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Helpful?
Thank Candice R
Altoona, United States
Reviewed 1 week ago

We really enjoyed our stay. Great location for Center City Rochester. The staff was well trained and provided great service. The breakfast was excellent. Choice of custom orders and or buffet combination. Shuttle service was a nice option to local restaurants and night life.

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Thank Randall K
Albany, New York
Reviewed 1 week ago

Excellent accommodations ! Any staff member that we met were very friendly. When I requested a later checkout, due to a business meeting that went later than expected , the front desk accomadted without a problem!

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Thank Timothy T
Hartford, Connecticut
Reviewed 2 weeks ago

The rust in the pipes and dirty water from faucets only half of my concern for travelers. Resolution of this problem was poorly handled.The hotel communicated with me via email and gave me this night free but no personal call of concern or apologies. I would never go to this hotel..

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Thank M3832XEmikew
Buffalo, New York
Reviewed 3 weeks ago

Everyone couldn't have been more helpful courteous and kind I would recommend this hotel to anyone who is going to stay in the Rochester area. I have stayed at many destination hotels; Watkins Glen Harbor Hotel The thousand Islands Harbor Hotel and I find that the Strathallen is just as nice!

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Helpful?
Thank J9128LRkimk
jayrettberg, Manager at Strathallan - a DoubleTree by Hilton, responded to this review

Thank you for choosing our hotel while in Rochester. Your comments were wonderful and I will be sure to pass them on to the staff. Hope to see you again soon.

Brockport, New York
Reviewed 3 weeks ago

We were there for a family members wedding reception and stayed the night. As a Hilton Honors member the site let us upgrade from the floor 2 wedding block to floor 6, gorgeous view of East Ave direction and Strathallan Dr direction view of Rochester. Normally for one night we would not opt for the awesome luxury level of The...

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Helpful?
Thank Jaimi L
jayrettberg, Manager at Strathallan - a DoubleTree by Hilton, responded to this review

Thank you so much for your complimentary feedback. We strive to exceed guest's expectations and are so pleased we could host you. Please come back again soon!!! Don't wait for next fall!!!

Orlando, Florida
Reviewed 31 October 2016 via mobile

The frustrating thing about this hotel is that it is not what it is advertised to be. If it was it would not have average at best room finishes, the same ones you see in a standard Marriott/Hilton/Hyatt. It would not have elevators that are not scaled to support the hotel or stairwells that smell of garbage that you have...

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2Thank Bill_J111
jayrettberg, Manager at Strathallan - a DoubleTree by Hilton, responded to this review

Thank you for your feed back. We strive to exceed all of guest's expectations and we are sorry we fell short with you. We are pleased you enjoyed our wonderful cuisine and our breathtaking view of the city. We hope to see you in the future

Huntsville, Alabama
Reviewed 29 October 2016

Excellent service, staff, location, and the facility. The staff was friendly and very welcoming. The coffee in the room was very good and the cookies were a nice touch. The Valet parking was exceptional. I'll definitely recommend and return.

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Thank C3039NKbillyc
jayrettberg, Manager at Strathallan - a DoubleTree by Hilton, responded to this review

Thank you for choosing The Strathallan while visiting Rochester. We greatly appreciate the wonderful comments about the hotel. We take pride in our staff, hotel and our neighborhood. We are so pleased you enjoyed it and we look forward to your return.

spencerport, United States
Reviewed 27 October 2016

our room was next to the elevator and it roared all night. I got about 2 hours of sleep. The waitress took our breakfast and failed to order mine. My husband completed his and I had to re ask for mine. She admittedly said she forgot to place mine. Very nonchalant and did not offer to comp .

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Helpful?
Thank Tom L
jayrettberg, Manager at Strathallan - a DoubleTree by Hilton, responded to this review

We are so sorry you had an unpleasant stay. I would like to make this right for you. Kindly call the hotel at your convenience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 

Additional Information about Strathallan - a DoubleTree by Hilton

Address: 550 East Ave, Rochester, NY 14607-2034
Region: United States > New York > Finger Lakes > Rochester
Price Range: RM647 - RM1,197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Strathallan - a DoubleTree by Hilton 3*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Travelocity, Orbitz, Cheap Tickets, Priceline and Odigeo so you can book your Strathallan - a DoubleTree by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Strathallan Hotel Rochester
Hotel Style:
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
#1 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Strathallan - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Strathallan - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the king-sized bed!”
 of 5 bubbles CandiceR982, 4 Dec 2016 | Read review
“East side rooms overlook the old luxury neighborhood, plus give you a nice bright sunrise. Go higher for a better the view on either side.”
 of 5 bubbles Bloodman33, 28 Sep 2016 | Read review
“They have suites on the 9th floor and they are a must! Make sure to enjoy the view on the 9th floor from Hatties”
 of 5 bubbles alyssas762, 12 Sep 2016 | Read review
“The top floor has an outside area looking over the city. They have a nice pit area but its in the smoking section and I'm not a smoker.”
 of 5 bubbles CarolynM660, 27 Aug 2016 | Read review
“9th floor has the bar -- and more traffic”
 of 5 bubbles sharona569, 17 Aug 2016 | Read review
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