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Rochester Riverside Hotel

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Traveller (31)
Room & Suite (35)
Dining (6)
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Overview
  • Excellent36%
  • Very good22%
  • Average11%
  • Poor10%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (118)
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Traveller rating
41
26
13
12
25
Traveller type
Time of year
LanguageEnglish
41
26
13
12
25
Show reviews that mention
All reviewsconvention centernumerous placeswedding plannerunder repaircatering managerburger barlook forward to returning soonnew ownershipguest elevatorsflight attendantexcellent front desk staffview of the riverenjoyed my stayhotel staffshuttle servicejessiebreen
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1 - 5 of 117 reviews
Reviewed today via mobile

This hotel has seen better days and they are beginning some renovations. During our stay the main elevators were out of service and they asked all the guests and employees to use only TWO elevators that were accessed through the employee area (yes, the service...More

Thank travelmeister75
Reviewed 2 days ago via mobile

I had a wonderful experience staying for three nights at the Rochester Riverside Hotel. My air conditioner failed on the second day and Melanie at the front desk did not hesitate to offer me another room. The new room did not have the adjoining room...More

Thank derek e
Reviewed 3 days ago via mobile

I stopped in for a bite to eat, and the bartender ,Nicole was so pleasant and professional. She suggested an Angus burger with a pretzel bun. It was the best burger I had since Las Vegas 6 years ago. Nicole was very friendly and genuine....More

Thank Brian E
Response from Syed Y, General Manager at Rochester Riverside HotelResponded yesterday

Dear Valued Guest, Thank you very much for taking the time to review your recent experience at the ROC Burger Bar. I am very happy to hear that Nicole's suggestion was a hit and your kind words about her are truly appreciated. Nicole as an...More

Reviewed 4 days ago

This hotel needs to be torn down and remade. The elevators/escalators were down for several days. We had to use the staff elevator located in the kitchen. Not so bad except we had about 800 people at the convention and no allowances were made. I...More

Thank amandacintron100
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 days ago

Dear Valued Guest, Thank you for taking the time to post a review of your recent stay at the Rochester Riverside Hotel. I am truly sorry for the issues you experienced at our hotel. We will be sure to address each of the issue mentioned...More

Reviewed 6 days ago

I was given no warning that the hotel is under construction. I was assigned a room on the 15th floor. When I found my way to the elevator (on the other side of the hotel from the lobby), it was an old staff elevator, quite...More

Thank Trudy C
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 4 days ago

Dear Trudy, Thank you for sharing your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments are viewed as an opportunity for us to learn from and grow...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$98 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$98 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (31)
Room & Suite (35)
Dining (6)
Pool & Beach (6)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Alexis T
4 April 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
28 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
13 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"Wait until the construction is done, then river views on the upper floors."
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"higher floors have city skyline view"
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"Rooms overlooking the river have a nice view"
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"You might be better off staying at a homeless shelter"
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