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All reviewsconvention centernumerous placeswedding plannerunder repaircatering managerburger barlook forward to returning soonnew ownershipguest elevatorsflight attendantexcellent front desk staffview of the riverenjoyed my stayhotel staffshuttle servicejessiebreen
Got bumped from Hyatt across the street to this “sister property.” Hell on earth! Smelly, dirty - drunkards from jazz festival absolutely ruined our time there. Everything was broken - elevators, garage gates - total fire hazard.
This hotel has seen better days and they are beginning some renovations. During our stay the main elevators were out of service and they asked all the guests and employees to use only TWO elevators that were accessed through the employee area (yes, the service...More
I had a wonderful experience staying for three nights at the Rochester Riverside Hotel. My air conditioner failed on the second day and Melanie at the front desk did not hesitate to offer me another room. The new room did not have the adjoining room...More
I stopped in for a bite to eat, and the bartender ,Nicole was so pleasant and professional. She suggested an Angus burger with a pretzel bun. It was the best burger I had since Las Vegas 6 years ago. Nicole was very friendly and genuine....More
1 Thank Brian E
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 days ago
Dear Valued Guest,
Thank you very much for taking the time to review your recent experience at the ROC Burger Bar. I am very happy to hear that Nicole's suggestion was a hit and your kind words about her are truly appreciated. Nicole as an...More
This hotel needs to be torn down and remade. The elevators/escalators were down for several days. We had to use the staff elevator located in the kitchen. Not so bad except we had about 800 people at the convention and no allowances were made. I...More
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 4 days ago
Dear Valued Guest,
Thank you for taking the time to post a review of your recent stay at the Rochester Riverside Hotel. I am truly sorry for the issues you experienced at our hotel. We will be sure to address each of the issue mentioned...More
Response from careyb28 | Property representative |
We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more information and to confirm your reservation today!
We look forward to hearing from you!
Response from Carolyn L | Property representative |
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team with any specific concerns that you may have prior to arrival so that we can give you peace of mind. We look forward to welcoming you as part of the upcoming PEF convention!