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Hotel is clean and staff is friendly.
Management not so great. Spending close to $150 per day, no free breakfast or parking. Hotel elevators not calibrated, push a button and get a surprise floor, not the one you pressed.
7 hour car ride, wanted a...More
Thank Nathalie D
Management response:Responded 3 weeks ago
We appreciate your review of our hotel. We apologize that you were not satisfied with the overall hotel stay. Our goal is for every guest to leave happy and I am sorry that you did not feel that way upon your departure. Thank you for...More
Urine all over the toilet seat when we checked in. Hair on the bathroom floor. Elevators skip floors. Stairwells look and smell like they have never be cleaned. The hotels name is deceiving;There is a drainage ditch full of garbage right next to the hotel....More
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Management response:Responded 4 weeks ago
Thank you for taking the time to share your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a comfortable night's rest and are disappointed...More
Great central location to visit a lot of Rochester Breweries. Room was decent. Everything in working order. Staff was friendly, parking was easy. The bar in the lobby, Legends was a little sketchy, but they had beer at the end of the night.
While the lobby area looks a little dated, the rooms were clean and for the price it was a good value. They also had a small dining room and I ate dinner and it was good. I tried it for breakfast next day, and could...More
US$119 - US$182 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Business Hotel in Rochester
Number of rooms
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Response from careyb28 | Property representative |
We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more information and to confirm your reservation today!
We look forward to hearing from you!
Response from Carolyn L | Property representative |
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team with any specific concerns that you may have prior to arrival so that we can give you peace of mind. We look forward to welcoming you as part of the upcoming PEF convention!