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Country Inn & Suites By Carlson, Rochester Airport - University Area

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Country Inn & Suites By Carlson, Rochester Airport - University Area
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485 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Rochester Airport - University Area
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Showing 482: English reviews
Queens, New York
Level Contributor
203 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 15 August 2016

I want to first say that the staff here is very helpful and friendly. The issue I have here is how the room is layed out. The bathroom only has the toilet and shower. The sink is directly across from the bathroom. I was getting ready the morning we stayed and myt using the sink woke up my wife who... More 

Helpful?
1 Thank Mike4TraveI
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Mike4TraveI: Thank you for your review. We will use comments such as yours when making future changes to the hotel. More 

Baltimore, Maryland
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2016 via mobile

Clean and nicely maintained rooms. The pool is very small. Breakfast typical continental. Good value and convenient to airport. Staff is very friendly. Very fast taxi service. No Uber so expensive. Ciao.

Helpful?
Thank Robert D
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Robert D: Thank you for your feedback. We are fortunate to be located so close to the airport and universities as well as shopping and restaurants. We look forward to seeing you the next time you are in our area. More 

Carroll, Ohio, United States
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2016

when we made reservations they said to show our AAA card when arriving. we did and it took forever for them to figure out the price. we stayed for two nights but not in a row. in room 223 the chair had large rips in it and the water in the toilet ran all night. we informed them as we... More 

Helpful?
Thank spooky2683
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear spooky2683: Thank you for bringing this matter to our attention. We do apologize for the inconvenience of trying to figure out the AAA rate. I have discussed the chair and toilet issue with the appropriate departments. I do hope that the second night in a different room was a much better experience. If you would like to further discuss... More 

Bruges, Belgium
Level Contributor
150 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 August 2016

Maybe I have been having bad luck with hotels latly, but this place was awesome! A convienient location (15 minute drive from Eastman School of Music and downtown Rochester), also located between a TGIF and a steak house. This place is clean and QUIET! The third night we were there the entire hotel was booked and yet the walls were... More 

Helpful?
Thank Cc B
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Cc B: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the quietness of our hotel. We look forward to your next stay. More 

Jersey City, New Jersey
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2016 via mobile

My family found ourselves stuck in Rochester for a stint unexpectedly in June 2016. We booked a room at the Country Inn last minute (the morning of our stay) and ended up extending our stay in one or two day increments over the course of 10 days. The Country Inn was a comfortable and extremely accommodating temporary home for our... More 

Helpful?
Thank dana w
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear danabwolfe: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the pool area. We look forward to your next stay which we hope is under different circumstances. More 

Falls Church, United States
1 review
Reviewed 26 July 2016

Know what to expect and always like hotels w/clean, quiet buildings, microwaves & refrigerators in room, and free breakfast. The Rochester-Brighton facility was perfect for a 4-day visit. The pool was enclosed and very nice. Lots of kids, so adults may be unhappy. Breakfast area was comfortable and spacious. Kept well stocked and maintained and delicious coffee. All staff was... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Melissa Taylor J
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Melissa Taylor J: Thank you so much for your feedback. We are so glad that you enjoyed your stay with us. Guests are pleasantly surprised by our Be Our Guest hot buffet breakfast, fresh baked cookies, and fruit infused water. We look forward to seeing you again when you are in the Rochester Airport University area. More 

East Syracuse
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 July 2016 via mobile

This hotel can go either way making it a three. Really the only bad thing about this hotel is the front desk staff. The staff just isn't really that pleasant. They care more about the wellness of the company over the customer which can be good and bad depending on the POV. Housekeeping is amazing, maybe even the best I've... More 

Helpful?
Thank Steed J
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Steed J: Thank you for sharing your feedback. If you would like to further discuss your stay please do not hesitate to contact me directly at ntaft@visions-hotels.com More 

Binghamton, NY, United States
1 review
Reviewed 18 July 2016

The facility has been well used and cared for. It is just time to refresh/refurb the place. I had expected a tub/spa,.. not there. The staff were quite friendly.. For some reasons there was only a sheet and a HEAVY comforter on the bed. I am average height, a bit heavy and even I found it too heavy to use,,... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank James H
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear James H: We are sorry to hear you did not have a good night’s sleep due to the comfort of your bedding. We know a good night’s rest is very important. We are in the process of removing the whirlpool from the hotel. Thank you for taking the time to reach out to us and we hope for another... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Region: United States > New York > Finger Lakes > Rochester
Price Range: RM391 - RM596 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and other travellers.
5 questions
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Augusta, Georgia
8 months ago
Seneca Falls, New York
over a year ago
Albany, New York
over a year ago
holtsville
over a year ago
Palatine, Illinois
over a year ago

See all questions (5)

Questions? Get answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor got noisy in the morning.”
 of 5 bubbles annf5624, 29 Aug 2016 | Read review
“make sure the price is in writing and its correct.”
 of 5 bubbles spooky2683, 5 Aug 2016 | Read review
“The complimentary cookies at the front were delicious and the coffee at the entrance was a plus.”
  • clean bathroom
 of 5 bubbles karlas334, 24 Jun 2016 | Read review
“Do not pay the extra for a "suite"....the regular room was very much less expensive and would have worked as well.”
 of 5 bubbles 558kathleenh, 2 May 2016 | Read review
“near elevator on second floor very convenient.”
 of 5 bubbles 403maryo, 21 Jan 2016 | Read review
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