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Country Inn & Suites By Carlson, Rochester Airport - University Area

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Country Inn & Suites By Carlson, Rochester Airport - University Area
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501 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Rochester Airport - University Area
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Showing 498: English reviews
Reviewed 9 April 2016 via mobile

Staff friendly the rooms where small and the carpet was stained we were a family of 5; 2 adults 2children and an 8month old. I USED POINTS (NO UPGRADE) I was offered to pay $60 to upgrade once approved by someone the guy said he had to call n get an approval from... I didnt even hesitate I left immediately...

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Helpful?
Thank Shakeita M
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Shakeita: We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please reach out to Club Carlson Rewards if you require additional assistance in this matter.

New York City, New York
Reviewed 8 April 2016

Not welcoming... First contact Night Manager ... Diana, shoved a form with a few highlighted areas and said fill this out, I dared to ask what is this and was told" I couldn't care less whether you fill it out or not so long as the lights on your car is off".... Rude Rude Rude by the way this was...

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Helpful?
Thank mike g
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Mike G: Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the service that you received from our guest service agent. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites...

Seymour, United States
Reviewed 7 April 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Mark B
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Albuquerque, New Mexico
Reviewed 3 April 2016

We stayed here as part of a travel package through Travelocity, so nlt really sure how much it might have cost on its own. The hotel is clean, although showing some wear and tear in places. Our king bed room was fine, although a little small, and smelled a little musty/moldy; possibly because the room's A/C was not strong. The...

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Helpful?
Thank BobandJan66
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear BobandJan66: Thank you so much for your feedback. I do apologize for the condition of the AC unit and I have brought this to the attention of my maintenance department. We are glad that you enjoyed the hot breakfast buffet each morning. We hope to see you again while you are in the Rochester-Brighton area. Nicole Taft General Manager...

Edina, Minnesota
Reviewed 31 March 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Terry B
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Toronto, Canada
Reviewed 28 March 2016

Great place - clean and very well kept. All of the staff were very helpful and pleasant, Each one of them. Pool, hot tub, wifi, comfy beds, business console, free cookies and full tasty breakfast! I'd stay again for sure.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Jill R
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Jill R Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed all of the amenities including our Be Our Guest breakfast buffet. We look forward to your next stay. Nicole Taft General Manager Country Inn & Suites Brighton

Pickering, Canada
Reviewed 27 March 2016

Great hotel. Rooms were a good size and very clean. Free breakfast and dinner, coffee, water and cookies in the lobby. DVD players in the room and free DVD's at the front desk to borrow. Pool and hot tub were a little small but the kids made friends there. Breakfast ended at 9:30, would have been nice if it went...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank kreed100
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear kreed100: Thank you for your feedback and for taking the time to write about your experience. We will take your comments into consideration regarding our breakfast hours. We do offer breakfast from 6am until 9:30am during the week and from 7am until 10:30am ont he weekends. We look forward to your next stay. Nicole Taft General Manager Country Inn...

Avoca
Reviewed 25 March 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank George M
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Stony Creek, New York
Reviewed 23 March 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Rex F
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

syracuse, United States
Reviewed 21 March 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Maria H
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Region: United States > New York > Finger Lakes > Rochester
Price Range: RM384 - RM602 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and other travellers.
5 questions
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Augusta, Georgia
10 months ago
Seneca Falls, New York
over a year ago
Albany, New York
over a year ago
holtsville
over a year ago
Palatine, Illinois
over a year ago

See all questions (5)

Questions? Get answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms actually are all good, there is no better spot to be.”
 of 5 bubbles MsShammy, 25 Jan 2017 | Read review
“First floor got noisy in the morning.”
 of 5 bubbles annf5624, 29 Aug 2016 | Read review
“make sure the price is in writing and its correct.”
 of 5 bubbles spooky2683, 5 Aug 2016 | Read review
“The complimentary cookies at the front were delicious and the coffee at the entrance was a plus.”
  • clean bathroom
 of 5 bubbles karlas334, 24 Jun 2016 | Read review
“Do not pay the extra for a "suite"....the regular room was very much less expensive and would have worked as well.”
 of 5 bubbles 558kathleenh, 2 May 2016 | Read review
5 of 5