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Extended Stay America - Rochester - Greece

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Extended Stay America - Rochester - Greece
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98 Reviews from our TripAdvisor Community

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Showing 98: English reviews
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Reviewed 2 weeks ago

We stayed at the extended stay due to power outages in the area during the windstorm. My family is normally accustomed to staying at more upscale places 3.5-4.5 star hotels and honestly, for the money we paid, this place had far more than we expected. The rooms had full kitchens in them, free internet, cookware and accessories...etc. The customer service...

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Thank Rich K
Webster, New York
Reviewed 2 weeks ago via mobile

Amazing! The room and hotel itself was nice, clean and spacious for the cost. We checked in, and had 2 nights booked due to power outage. We were there for about an hour and half, and found out our home had power restored. I asked if we could cancel the next night and get a refund. They told us if...

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Helpful?
Thank cimber0530
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

The team and I appreciate your remarks. I'm so pleased to hear that you had such an excellent stay at our hotel. It is good to know you received excellent customer service from our staff and that your room accommodations were clean to your satisfaction. Thank you for your amazing review of our property. We are delighted to know you...

Reviewed 16 October 2016 via mobile

All nite long you could here people yelling and slamming doors.paper thin walls and dingy rooms.at 5 in the morning our neibors were still awake yelling. This morning there was then a man sleeping in the stairs hallway.he stunk out the hallway for hours after he was there.i don't understand how management allows this stuff.

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Thank John D
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the noise and the man sleeping in the stairwell is truly regrettable. We are very sorry for your experience. In response to your feedback, I am retraining my staff to do hourly property walks. Management does not condone anyone sleeping...

Reviewed 31 August 2016 via mobile

This motel is good for an extended stay as it has a big kitchen with a full size fridge, microwave, and stove top. There is also a slow but free Internet connection and free coffee and muffins for breakfast. The bed was hard though and the room doesn't look amazing or have a good view and the staff could be...

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Helpful?
Thank Ozge G
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and our grab-and-go breakfast during your stay with us. Still, I apologize that you found your bed to be hard and that our staff did not attend to your needs in a professional manner. I will be...

St. Moritz, Switzerland
Reviewed 15 August 2016 via mobile

This place is great if you are on a budget. The rooms are pretty big, you get a full-size fridge, a microwave and even a stove. The room and bathroom were pretty clean and it was a very pleasant stay overall. The receptionists are very friendly and will help you with pretty much anything you need. The downside was, that...

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Thank Norm T
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

Your experience is very important to us. We appreciate you letting us know the grab-and-go breakfast wasn't to your liking and that the a/c in your room was too loud. We are sorry for this issue, but are happy to read that we provided you with with excellent accommodation and amenities for a good price. Thank you again for your...

Rochester, New York
Reviewed 2 August 2016

Had a ground floor. Invited family over from their staying at the Airport Marriott. We cooked on the outdoor grills and visited for quite a while. So glad they had outdoor grills. Airport Marriott doesn't and they are so strict. Even charge 4 bucks for a coffee. This stay was very nice and very convenient. Definitely will visit again. This...

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1Thank mynabo
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

We want to thank you for taking some time to write a review and for choosing to stay with us. I am glad that you not only enjoyed your accommodations, but also took advantage of the outdoor grills we have on our property. Thank you again for sharing your experience with us. We would love to see you again, should...

Yardley, Pennsylvania
Reviewed 24 July 2016 via mobile

Just don't stay here. It's so far below par for the price. It has the look, upkeep and feel of a flop house. Although it seems to be at a just barely ok level of cleanliness, the furniture is beat up and worn. A curtain used as a closet door, toilet paper resting on a handicap rail because the holder...

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1Thank Twochems
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

I appreciate you bringing your experience to our attention. The roll of toilet paper you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will better relay information to maintenance to make sure your experience is not repeated. My greatest apologies regarding the power outage. It was a city wide...

Reviewed 9 July 2016

It is an affordable place to stay and they provide Kitchen as well. Staff is cooperative and location is near to restaurants and store too. I recommend this place in Rochester to stay for like weekends.

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Thank Devesh R
Lake Placid, New York
Reviewed 27 June 2016

The hotel is very nice and is pretty easy to get to. There are several restaurants and stores within a short drive. It's located on a very quiet street away from busy Rt. 104. Check in was easy. Be sure to ask for kitchen items if you're going to need them. The grab and go breakfast was adequate. It's not...

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2Thank traveling_trav
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review of your stay. It is great to read how you had a comfortable experience with us. I will be sure to inform Julie that she is doing an excellent job. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

New York City, New York
Reviewed 23 June 2016 via mobile

Plain and simple, room it's like a mini studio with fridge and stove for extended stay, not too modern the bed sheets and wall decorations are old, location it's good we only stayed for one night, we were told free breakfast and it's BS they only have coffee, tea and power bars. There's two other hotels next to it and...

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2Thank Rathel N
Manager_11525, Manager at Extended Stay America - Rochester - Greece, responded to this review

Thank you for taking the time to write a review. Please know that we are sincerely sorry that you did not have a good experience during your stay. Your comments were reviewed by the staff, and we will work with our team to make sure your experience is not repeated. To discuss further, or if you have any questions, please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Rochester - Greece

Address: 600 Center Place Dr, Rochester, NY 14615-4021
Region: United States > New York > Finger Lakes > Rochester
Price Range: RM270 - RM492 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rochester - Greece 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Extended Stay America Rochester - Greece Hotel Rochester
Extended Stay Rochester
Extended Stayamerica Rochester Greece
Rochester Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Rochester - Greece staff and other travellers.
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Questions? Get answers from Extended Stay America - Rochester - Greece staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly, just ask. We were asked where we wanted to be and received it.”
 of 5 bubbles 108richk, 13 Mar 2017 | Read review
“ESA supply dish,plate,glass,pan etc. no charge. full size frige. small table next to fridge. Stove top. Shoes on if u go by grills and pond”
 of 5 bubbles mynabo, 2 Aug 2016 | Read review
“non-smoking is an option”
 of 5 bubbles jellyfritz, 7 Mar 2016 | Read review
“All rooms equittable”
 of 5 bubbles lillipoluzza, 6 Jan 2016 | Read review
“join the hotel group / membership and get an even better price.”
 of 5 bubbles 842nanb, 19 Oct 2015 | Read review
5 of 5