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Hilton Garden Inn Islip/MacArthur Airport

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Hilton Garden Inn Islip\/MacArthur Airport
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662 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Islip/MacArthur Airport
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Showing 656: English reviews
rockville centre, United States
Reviewed 27 September 2016

our room absolutely stunk like old cigarettes. i wasn't even going to leave a review but this came up at the endow the survey hilton garden inn told me to take, so here it is. it was so bad that we had to sleep with the windows open. they did not have an available room for us to switch and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kimberly C
Richard P, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Dear Kimberly C, Thank you for taking the time to share your feedback with us. I apologize we didn't exceed your expectations. Furthermore, I apologize for how your issue was handled. We hope to have another opportunity to provide you with the service and accommodations you come to expect from a Hilton. Kind Regards, Richard Pennyman General Manager

Avondale, United States
Reviewed 27 September 2016

It sure looked nice, but the bed was uncomfortable and the loud A/C turned off and on all night. The noise was only drowned out by the people passing in the hallway, who we could hear quite clearly through the door. Breakfast should have been awesome, since it wasn't included in the exorbitant rate, but was not ready on time...

Review collected in partnership with Hilton Garden Inn
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Thank Elizabeth I
Richard P, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Dear Elizabeth I, Thank you for sharing your feedback regarding your stay with us. I apologize you encountered several issues during your stay. We hope to have another opportunity to provide you with the service and accommodations you come to expect from Hilton Garden Inn. Kind Regards, Richard Pennyman General Manager

Connecticut
Reviewed 25 September 2016 via mobile

I definitely recommend this hotel. Just a quick one night stay before returning to Connecticut. This hotel was not my first choice, but the waterfront hotel next to the ferry in Port Jefferson was booked. The Hilton was the closest hotel that had availability. I had low expectations and was extremely surprised and pleased to find warm and friendly four...

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Thank ConnecticuTourist
General M, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We...

Philadelphia, Pennsylvania
Reviewed 25 September 2016

Great location and reasonably priced. The room was large and comfortable. The breakfast buffet was sparse and service was uneven, over attentive one day and ignored the next. To be honest there wasn't anything really wrong it just didn't feel like a Hilton Garden Inn.

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Helpful?
Thank Richard K
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Thank you for taking the time to share your experience with us. We're sorry to hear that we fell short of your expectations during your stay. We truly appreciate your feedback and will continue to work toward improving. Thanks again for choosing to stay with us and we hope to see you again.

Reviewed 25 September 2016

We recently rented rooms and a conference room for a family reunion. I was very happy with the outcome. The conference room was perfect for our group and the staff bent over backwards to meet our needs. They were calm, friendly and helpful. Nothing was ever a bother for them! I worked with Andrea to plan the event and she...

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Helpful?
Thank patriciaanntherese
General M, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Thank you for your great review. We are glad that you and you enjoyed your stay and the location. We are proud of Andrea for taking good care of you. We will definitely recognize her. We appreciate your business and look forward to your return.

Cypress, Texas
Reviewed 24 September 2016

I loved everything about this Garden Inn, except the smokey residue in my room. Hit me right in the face when I first walked in and every other time. It's shame as they are a non-smoking hotel. I mentioned this at check out and he looked surprised, hmmmm. Everything else was great! The room is nice and clean, the location...

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Helpful?
Thank Linda R
General M, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Linda, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can...

Phoenix, Arizona
Reviewed 24 September 2016

My room was comfortable and clean. My pillows were comfortable. Only feedback is I wished breakfast was free. They provided free bottle water, which was nice. Internet connectivity was ok. Not super fast but enough to be able to stream movies on my phone.

Review collected in partnership with Hilton Garden Inn
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Thank Miguel R
General M, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Muguel R, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.

West Sayville, New York
Reviewed 22 September 2016

Great experience, would definitely recommend to friends and family. Staff is very attentive.Good breakfast for $11.00 .We paid $141 on a sunday.Good value,very clean. We can't say enought about this hotel We will go back again.

Review collected in partnership with Hilton Garden Inn
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Thank Debra530
General M, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Dear Debra530, It makes our day to hear that we excelled your expectations of cleanliness during your stay! Thank you so much for your five star review, and we look forward to welcoming you back on your next visit.

New York
Reviewed 19 September 2016

Room was clean Maid service great The bar is small Restaurant food choices were limited, I had a great burger, but atmosphere was poor as you basically sit in the hotel lobby. Free coffee in the lobby in the morning plus Kurig in the room The gym was poor, no weights , three machines and one was broken. Didn't use...

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Helpful?
Thank Peter C
General M, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Thank you for sharing details from your stay as that give us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to welcoming you back in the years ahead and will strive to make your future stays...

Philadelphia, Pennsylvania
Reviewed 16 September 2016

I do really like this hotel and the staff. I stay here frequent for work, and I've noticed a decline in the cleanliness of the rooms and quality of the rooms and surrounding areas. Hopefully they can turn it around.

Review collected in partnership with Hilton Garden Inn
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Thank O2019CMmatthewh
Ross H, General Manager at Hilton Garden Inn Islip/MacArthur Airport, responded to this review

Thank you for taking the time to share your experience with us. We truly value your feedback. We're sorry to hear that we fell short of your expectations during your most recent stays. We really appreciate your continued choice to stay with us and you can count on us to work toward improving based on your feedback. Thanks again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The newly-renovated Hilton Garden Inn Islip MacArthur Airport hotel is just half mile from MacArthur Airport and in the heart of the Ronkonkoma, Bohemia and Western Suffolk business districts of New York. Our Islip hotel offers a complimentary airport shuttle, state-of-the-art fitness center, indoor swimming pool, and 24-hour business center. Relax and unwind from the day's events in the Pavilion Lounge. The onsite Great American Grill(R) features cooked-to-order full American breakfast buffet daily and a relaxed dinner menu nightly. ... more   less 

Additional Information about Hilton Garden Inn Islip/MacArthur Airport

Address: 3485 Veterans Memorial Hwy, Ronkonkoma, NY 11779-7629
Region: United States > New York > Long Island > Ronkonkoma
Price Range: RM611 - RM1,213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Islip/MacArthur Airport 3*
Number of rooms: 164
Reservation Options:
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Also Known As:
Hilton Garden Inn Islip Macarthur Airport Hotel Ronkonkoma
Ronkonkoma Hilton Garden Inn
Hilton Garden Inn Ronkonkoma
Hilton Ronkonkoma
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Islip/MacArthur Airport staff and other travellers.
7 questions
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Silver Spring, Maryland
over a year ago
Shelter Island, New York
Brooklyn, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Islip/MacArthur Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a hotel for views. In a commercial area although area is wooded. Close to airport.”
 of 5 bubbles Chuckb97, 17 Mar 2017 | Read review
“We were on the 3rd floor. It was quiet, and not far from the elevator.”
 of 5 bubbles T6767SYbarbarar, 12 Mar 2017 | Read review
“This hotel provides the option to select your room when you check-in online. Ground floor near the pool was great.”
 of 5 bubbles business_trav10, 23 Nov 2016 | Read review
“Request away from elevators and ice machine”
 of 5 bubbles mommydog, 23 Jul 2016 | Read review
“we were away from the lifts which I find noisy so ask”
 of 5 bubbles Annbosslady, 13 Jul 2016 | Read review
5 of 5