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All reviews front desk full kitchen night auditor my home away from home living room horse track the hotel is conveniently located nice place to stay in town ice machine definitely stay here again bed was very comfortable downtown inns ct adirondacks soap
Excellent hotel with extremely clean & comfortable rooms. Upon arrival I was warmly welcomed by the friendly receptionist Vernessa ,she made my trip more interesting with her advices & tips about the supermarkets ,shops,and restaurants. She made sure my check in was quick and smooth...More
I rented a room with a full kitchen and I cannot stress enough how pervasively dirty the entire room was. Layers of dust on most services, all of the dishes in the cabinets had to be hand washed before I could use them, the outside...More
Date of stay: November 2018
Response from hotelherrold, General Manager at Residence Inn Saratoga SpringsResponded 3 weeks ago
I apologize for the concerns which you raised regarding the condition of your suite. I have reviewed the importance of what our and the guest expectation is at arrival. Unfortunately, we did not follow our cleaning and room inspection process to verify the proper...More
What a great hotel - nothing fancy just clean, tidy, convenient location and the best part is the staff. The manger runs a great team and they all really help (everyone and i mean everyone). They all seem to be so helpful - i had...More
Just paid a reasonable rate for 1st night,which was stated,, was charged almost $ 500.00 more for 2nd night, No satisfaction from anywhere, unless 100.00 less from manager for this outrageous rate is satisfactory, I think NOT.. Corporate Marriott was NO Help, Either. I will...More
Date of stay: July 2018
Response from hotelherrold, General Manager at Residence Inn Saratoga SpringsResponded 5 August 2018
We apologize for the concern you noted. Guests receive confirmations prior to arrive and rates change daily based upon many factors. Rates for both days were at the Senior Discounted rate and the second night was significantly higher as it was for all Saratoga...More
My husband and I stayed here en route north. It is so convenient, located just off the highway. The room was huge and clean. There is a full kitchen, living room area and we had a king bed.
The breakfast was ample and the reception...More
Date of stay: July 2018
Response from hotelherrold, General Manager at Residence Inn Saratoga SpringsResponded 24 July 2018
We are happy you chose to stay with us while traveling. My overnight team is exceptional and they make each guest feel welcome. We are pleased you enjoyed your time with us and appreciate your comments. The breakfast and the spacious suite are...More
Response from hotelherrold | Property representative |
Pets are always welcome at the Residence Inn. We charge a one time fee of $75 which is used to cover the pet elimination removal of hair and dander as is required by Marriott. This service is performed for the hotel... More
Pets are always welcome at the Residence Inn. We charge a one time fee of $75 which is used to cover the pet elimination removal of hair and dander as is required by Marriott. This service is performed for the hotel through Saratoga ChemDry. I welcome any further questions which you may have.