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Hilton Garden Inn Saratoga Springs

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Hilton Garden Inn Saratoga Springs
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640 Reviews from our TripAdvisor Community

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Showing 636: English reviews
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Atlantic City, New Jersey
Reviewed 3 days ago NEW

Construction , breakfast staff was awful, I think they thought we should have served them. Worst I ever have had. Usually they are overly sweet and accommodating but not at this site. Rooms need refreshing; paint coming off...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Roni S
Management response:

Dear Roni S, I'm disappointed to hear you were less than satisfied with our recently updated rooms. We will reach out in regards to your challenges with our breakfast team as this is certainly not our typical experience and would love to make this up to you.

HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Nice clean room. Staff were attentive and friendly. Prices are reasonable this time of year. Very close to local and regional attractions. Definitely lives up to the brand name. Will stay here again in the future.

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Helpful?
Thank HR218guy
About Hotel's Favourite Review
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

We extend our deepest appreciation for choosing our hotel during your recent visit. We're so glad we were able to provide you with such a great experience. We take pride in being the best quality hotel at a reasonable price that our customers love. Our deepest thanks for taking the time to share your comments and the five star rating....

Albany, New York
Reviewed 4 days ago NEW

The staff was very friendly and helpful and very informative/knowledgeable about Saratoga. The room was pleasant and new or updated. The elevators worked! I enjoyed the stay with my wife and will likely return to stay in the future.

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Helpful?
Thank Bob F
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Bob, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!

Reviewed 4 days ago NEW

A group of us stayed at the hotel for a volleyball tournament. The hotel was clean and staff was friendly. We set up a dinner for everyone and it was ok. It was served in the lobby area and then we sat in a conference room. Drinks were pricy. We had a breakfast buffet the next morning for everyone and...

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Helpful?
Thank michelledJ4188MO
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a...

Rochester, New York
Reviewed 5 days ago NEW

All staff encountered greeted you with a smile! Very friendly atmosphere made for a comfortable stay. We had a group breakfast and dinner prearranged which was great quality and well put on. The bar staff were personable and engaging. The front desk was also just a pleasure to interact with!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Deborah S
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Deborah, thank you for taking the time to share your experience with regard to your recent stay. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again and make your future stays five stars.

Webster, New York
Reviewed 5 days ago NEW

Stated there for two nights to attend the Nor Eastern volleyball tournament. The accommodation was great for breakfast and dinner quality and value. Drinks at bar were pricey. Paid $13.50for each scotch drink. Wine was very reasonable

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Charles M
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Charles, Thank you for taking the time out of your schedule to review your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We strive to be the best quality hotel at...

Saratoga Springs, New York
Reviewed 1 week ago

This stay was fantastic everyone was fanominal and it felt like being home, I loved the newly renovated rooms because they seem more at home and they also seem bigger even with 2 beds in the room!! Great job to everyone!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Z2624JVtimb
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank You. We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the Saratoga Springs area.

Owego, New York
Reviewed 1 week ago

The front desk staff wasn't very helpful. The beds were uncomfortable. Internet sucked. We were with a big group 20 rooms to be exact. They wouldn't budge with giving us an area to all be together. They were jerks.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lisa B
Management response:

Dear Lisa B. I am disappointed to hear of the challenges you experienced this past weekend but happy to hear we were eventually able to find a resolution of letting you use our meeting space for your group. Please reach out to our team directly to set something up for you in the future and make sure we are in...

Chicago, Illinois
Reviewed 1 week ago

After double charging me for the exact same stay, I found that my boyfriends card was also charged -again for the exact same charges as I was! We are currently missing $600+ out of our bank accounts because of these extra charges that are paid in full. The Hilton said they have not charged us all these multiple times yet...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank alace2017
Management response:

Dear Alace2017. Thank you for letting us know of the challenges you experienced with your billing. We have reached out to work through some of these challenges but please contact us at the property to help you resolve the issue with the bank and what appears to be a credit card authorization.

Parma Heights, United States
Reviewed 1 week ago

The hotel staff was AWESOME! They made sure our stay was relaxing and enjoyable. Anything we needed, they made sure we were well taken care of! Rooms were clean and the restaurant had tasty food! Highly recommended!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 856margaretn
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the newly-renovated Hilton Garden Inn Saratoga Springs hotel in the beautiful historic town of Saratoga Springs, New York. This Saratoga Springs hotel is ideally located one mile from Downtown Saratoga Springs, Saratoga Race Course, Saratoga Gaming & Raceway and Saratoga Spa State Park, home to Saratoga Performing Arts Center (SPAC). Business travelers to upstate New York will also appreciate the close proximity to GlobalFoundries and many other Fortune 500 companies as well as the quick 30-minute drive to Albany International Airport. The brand-new lobby is highlighted by modern décor, cozy lounge seating with a fireplace, and the Great American Grill Restaurant where you will be able to enjoy a delicious menu for breakfast and dinner. The spacious guest rooms feature 32” flat-screen TVs with premium cable, free WiFi, and an in-room mini-fridge and microwave. Guest love to maintain their active lifestyle at the 24-hour fitness center, or they can take a relaxing swim in the heated indoor pool. The Hilton Garden Inn Saratoga Springs offers modern amenities and an ideal location to make it one of the best Saratoga Springs hotels. ... more   less 

Additional Information about Hilton Garden Inn Saratoga Springs

Address: 125 South Broadway, Saratoga Springs, NY 12866-4532
Region: United States > New York > Saratoga Springs
Price Range: RM611 - RM1,927 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz and Hotels.com so you can book your Hilton Garden Inn Saratoga Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn
Hotel Style:
#3 Green Hotel in Saratoga Springs
#6 Business Hotel in Saratoga Springs
#7 Romantic Hotel in Saratoga Springs
#8 Family Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Saratoga Springs staff and other travellers.
11 questions
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Phoenixville, Pennsylvania
Pipersville, Pennsylvania
over a year ago
New York City, New York
4 months ago
NY
8 months ago
boston
8 months ago

See all questions (11)

Questions? Get answers from Hilton Garden Inn Saratoga Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid construction areas in winter-spring 2017”
 of 5 bubbles Glenntherestranteur, 1 Mar 2017 | Read review
“Our room was on the backside of the hotel away from the main road.”
 of 5 bubbles Celaluna, 1 Mar 2017 | Read review
“We always choose 1st or 2nd floor.”
 of 5 bubbles donv379, 13 Feb 2017 | Read review
“We liked out lower level foor”
 of 5 bubbles drregina, 17 Dec 2016 | Read review
“R00m 1 and 2 is good.”
 of 5 bubbles rayinpv, 16 Aug 2016 | Read review
5 of 5