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Comfort Inn Saugerties

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Comfort Inn Saugerties
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155 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Buffalo, New York
Reviewed 20 August 2014

This hotel was a disaster. When we made our reservations we were not told that the hotel is undergoing renovation. There was no pool or fitness facility. We were not informed of this. The vending machines were broken. The continental breakfast was uneatable. Powered eggs and only sugared cereal. Please don't stay here. Wait till all the work is completed.

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Helpful?
3Thank marsha50
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

We are very sorry but our Web Page advertises that we are doing construction. It also states that the fitness room and pool are under construction. I am sure on your next visit everything will be perfect.

MD USA
Reviewed 19 August 2014

This hotel may be fine when the construction is over, but as of mid-August the parking lot and exterior of the hotel were a mess!!! Arrived late and night and only entrance open during construction is at the back of hotel. No parking near the back entrance because construction materials and debris took up a third of the parking spaces....

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Helpful?
2Thank ColleeninBaltimore
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I can only say that we are truly sorry for all the construction on the outside of the building. In a few more week everything will be done including new additional rooms and an indoor pool. Please come back then and stay in a beautiful new hotel.

Chicago, Illinois
Reviewed 18 August 2014

I stay at this comfort Inn every 6-8 months for business. It never fails to bring a smile to my face! This time they were under construction (great updates may i add!!!) My usual room had already been renovated and it was fantastic!! Great new bathrooms, still have the best beds ive ever slept on. The updates to the lobby...

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Helpful?
1Thank john s
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for staying with us when ever you visit Saugerties. It is a pleasure to have loyal guests like yourself. I am pleased that you liked all of our renovations.

Reviewed 13 August 2014 via mobile

Under construction but my stay was great. Housekeeping was outstanding and a very friendly staff. Desk clerk james was kind of a whiner but a nice ginger. Will return soon! Thank you for a great stay!!!!!!!!

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Helpful?
1Thank Corey H
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for your kind review. It is our pleasure to take care of great guests like youself.

Madison, Connecticut
Reviewed 24 July 2014

Hotel is filthy. Dirty sheets on the bed. Non-existent housekeeping. Not worth it.Complained about sheets I was given new ones to put on myself. No one vacums the rooms or common areas. Complained to corporate received an email saying sorry but it was late and housekeeping was not on duty.

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Helpful?
4Thank bernadettekeyes
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I am so sorry that your sheets were soiled as you say they were. Yes it is true that during our renovations the hallways are constantly getting dirty....but we do vacuum them as needed. This problem occurred when you first checked in on 7/16/14. You are staying 18 nights with us. I guess the rest of your stay was to...

Colorado Springs, Colorado
Reviewed 23 May 2014

My family and I stayed here as we prepared to move out of NY. We chose Comfort Inn because of its pet friendly policy. I went in person to make the reservation and the staff was more than accommodating. They even asked if I had anything such as AAA or AARP so I could receive additional discounts. I knew the...

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Helpful?
1Thank Lisa H
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I was pleased to hear that all of the staff was friendly and attentive to you. I"m sorry that you felt the room was small, but there is nothing we can do to make your type of room larger. Please be advised that we do have much larger rooms, so when you come back please request one of our leisure...

crazielcutie
Reviewed 7 May 2014

I stayed at the Comfort Inn this past weekend. Upon booking, I was not informed that any construction would be going on-instead, I was left to find out upon arrival. The whole parking lot was filled with trucks/construction debris. I walked through sheet-rock dust and concrete floors covered in glue to the front desk. Upon check-in, they attempted to put...

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Helpful?
2Thank crazielcutie
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I am truly sorry that you were upset with our renovations that were in process improve our hotel. We clearly advertised on our web page that we were doing renovations. I guess you didn't notice it. Please come back and stay with us on your next visit to the area. You will find a completely brand new hotel.

Woodmere, New York, United States
Reviewed 10 February 2014

After reading some of the reviews on this inn, I was a little concerned about staying there, although the more recent reviews seem to have gotten better. We had nice clean room with two queen beds and flat screen TV. We were very satisfied with the cleanliness of the room. No significant smells. Bathroom was fine. Reasonably up to date...

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Helpful?
Thank David K
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you very much for taking the time to review our Hotel. We are all so pleased that we met your expectations and delivered an overall good stay. Please tell your friends and come stay with us any time you visit Saugerties,NY. Again...Many Thanks!

Glen Mills, Pennsylvania
Reviewed 8 February 2014

We never got a chance to stay in this hotel, but I will tell you they have a lousy cancellation policy. We had booked a room because we thought we might need to leave early for our ski trip to Vermont because there was a possibility of snow in our area. But the weather forecast changed and we didn't need...

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Helpful?
3Thank Robin Z
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I am so sorry that you do not agree with our Cancellation policy. Your reservation was booked on line and you were advised that we had this policy in place. Again we are sorry but there is nothing else that can be done.

New York City, New York
Reviewed 31 January 2014

We had stayed at this establishment many years ago & it was nice.....NOT ANY MORE! Our first room had a toilet that would not flush, shower curtain was filthy (mold and soap scum) the mini frig freezer section was covered in ice - no room to store anything. The night manager changed our room. In the second room the toilet...

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Helpful?
Thank dabav
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

After reading your review I was confused that THREE rooms could all have the same problems. But that was what you stated. I am truly sorry that you had so much go wrong with your last stay. We are in the process of remodeling the entire hotel and hope you will give us one more chance and stay with us...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms

Additional Information about Comfort Inn Saugerties

Address: 2790 Route 32, Saugerties, NY 12477-5108
Region: United States > New York > Catskill Region > Saugerties
Price Range: RM464 - RM660 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Saugerties 2.5*
Number of rooms: 65
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Also Known As:
Comfort Inn Saugerties Hotel Saugerties
Saugerties Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Saugerties staff and other travellers.
3 questions
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Whitestone, New York

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Questions? Get answers from Comfort Inn Saugerties staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a large room on the front side of the hotel. Less highway noise.”
 of 5 bubbles jcwdz88, 4 Oct 2016 | Read review
“East facing rooms get turnpike traffic noise - if you like that sort of thing”
 of 5 bubbles HikingTom, 21 Sep 2016 | Read review
“Gym, swimming pool, good breakfast”
 of 5 bubbles galis335, 26 Aug 2016 | Read review
“All is good, but I hope that they get better orange juice!”
 of 5 bubbles Runrig_fan, 24 Aug 2016 | Read review
“Room 104 was great - 2 queen beds and close to the lobby!”
 of 5 bubbles 800AnnB800, 23 Mar 2016 | Read review
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