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Hilton Garden Inn New York/Staten Island

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Hilton Garden Inn New York\/Staten Island
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1,035 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New York/Staten Island
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Showing 1,019: English reviews
Wilbraham, Massachusetts
Reviewed 6 April 2016

Every thing was perfect. The check in was quick, dinner at Lorenzo's was delicious. The staff was wonderful and very helpful! The only drawback was no room service for breakfast. Check-out was a breeze.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Susan T
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Susan T, Thank you for reviewing our hotel. We're pleased to hear that you enjoyed your stay with us and hope to see you in the future.

Washington DC, District of Columbia
Reviewed 6 April 2016

A random person apparently checked out of our room. Also our card was used without authorisation. We spoke to the front desk and were told that something had gone wrong and that our card was charged when the other person checked out. 2 different bills were emailed to me and without review my card was charged. I am a diamond...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank R75JRjay
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear R75JRjay, We would like to apologize for the issues that you've experienced during your stay. I understand that you have been in contact with the manager in regards to this. We hope that we are able to resolve this situation to your satisfaction.

Port Richey, United States
Reviewed 5 April 2016

Rooms smaller than they appear on line and poorly lit. Very cheap with the cups for the Keurig and additional $3.00 a cup Breakfast a total rip off and not available until 7 am. Left only one half roll toilet paper. Cannot adjust heat on your own

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Nancy B
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Nancy B, Thank you for taking the time to share your feedback with us. I'm sorry to hear that you were disappointed with your stay. Every room is set up with 2 regular coffee k-cups, 1 decaf coffee, and 1 English breakfast tea. Substitutions can be made if needed and all k-cups are replenished when the room is serviced....

Brooklyn, United States
Reviewed 5 April 2016

Had a company party in the Tea Garden room and was very pleased. My Wife and I spent the night and enjoyed being able to have a good time at the party and walk upstairs to our room. Everything was great with the hotel , only complaint would be the view of the swamp lands of SI but that is...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank William J
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear William J, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and hope to see you again.

North Brunswick, New Jersey
Reviewed 4 April 2016

The Hilton Garden in Staten Island is the best property I have ever stayed in, and they cared about my needs.They atve all my request and satisfied everything to the best of their ability and went up and beyond for me and my family I mother of two children with special needs and they accommodated us with no hesitation

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank melissav822
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear melissav822, Thank you for taking the time to review our hotel. We're so happy to have provided you exemplary accommodations. We strive to exceed our guests' expectations and it's so great to hear when we do. We hope to see you again.

Grand Rapids, United States
Reviewed 4 April 2016

This hotel is clean, safe, and readily accessible to the greater NYC area. Less expensive than the city and much safer than the Newark area. The desk staff was very friendly and efficient; rooms were quiet and immaculate. Clean and comfortable - what more can one ask?

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michael W
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Michael W, Thank you for your review. We're delighted to hear that you enjoyed your stay and hope to see you again.

Johnson City, NY, United States
Reviewed 3 April 2016

Overall a fine stay. Good value, good location. Plenty of parking. Clean room. Love the statues and artwork. Ruby red slippers :) Would recommend this fine Staten Island hotel. Thank you. I do have to say that this survey is quite annoying though.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Patricia S
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Patricia S, Thank you for taking the time to give your feedback on our hotel. We appreciate your kind words and hope to see you in the future.

Cincinnati, Ohio
Reviewed 3 April 2016

Great staff, clean rooms and amenities are great for a family friendly vacation. This is the perfect spot to stay to easily travel to NYC. Facility has everything needed to spend a week in NY including pool, bar, laundry etc.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nicolleb46
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear nicolleb46, Thank you for taking the time to review your recent stay. We're glad that you enjoyed your time here and hope to see you again.

Staten Island, New York
Reviewed 31 March 2016

Excellent Experience love the staff and loved my stay. I enjoyed the free wifi everything about the hotel was up to par and definitely met my standards I enjoyed my stay and I will be back soon. Thanks

Review collected in partnership with Hilton Garden Inn
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Thank Degeneration11
Myrtle Beach, South Carolina
Reviewed 31 March 2016 via mobile

A+ Hilton. As always a top notch place. Very satisfied. Front desk greeted with A smile and were very friendly. Everything was great no complaints here. Would def stay again. Hands down best place around. Restaurant on site is great and quick service

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Helpful?
Thank WildermereBeach
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear WildermereBeach, Thank you so much for your review and your kind words. We appreciate your feedback and hope to see you again.

435 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Region: United States > New York > Staten Island
Price Range: RM589 - RM1,040 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Staten Island staff and other travellers.
25 questions
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Questions? Get answers from Hilton Garden Inn New York/Staten Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All Room are good”
 of 5 bubbles charlesp368, 15 Jan 2017 | Read review
“Front of the hotel is the quietest”
 of 5 bubbles CarlMarx, 15 Jan 2017 | Read review
“If you like quiet, try room 641.”
 of 5 bubbles airpizz6, 18 Dec 2016 | Read review
“Room 601 is directly below the loud venue - suggest a lower floor or someone else on the floor”
 of 5 bubbles coastalsuz, 7 Nov 2016 | Read review
“Make sure you are in a quiet room”
 of 5 bubbles mrush90677, 1 Nov 2016 | Read review
5 of 5