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Crowne Plaza, Suffern

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Traveller (85)
Room & Suite (72)
Dining (4)
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Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“front desk”(55 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (436)
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Traveller rating
194
144
38
12
18
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194
144
38
12
18
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All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointminute drivehotel restaurantfirst floorthis past weekenda great stay
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1 - 5 of 406 reviews
Reviewed 1 week ago via mobile

My family was staying for a funeral and they were very accommodating us with changing rooms and dates. It made a big difference at a difficult time. The room was clean and roomy and the staff was friendly and helpful.More

Thank eshurland
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 1 week ago

Dear Valued Guest, I am so sorry for your loss. I know these times are difficult. I am pleased we were able to accommodate you and your family. I hope you can visit us again soon. Thank you for the great review and the 5...More

Hotel's Favourite
Reviewed 30 January 2018

Great hotel. Very modern and nice. Spacious room. We were entitled to a free upgrade to an amazing suite with separate sleeping and lounging areas. This hotel is part of IHG which seems to have a great rewards program. I'm not exactly sure why we...More

Thank TREK39
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 5 February 2018

Dear Valued Guest, WOW! Thank you! Thank you for the 5 stars and great comments. We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Reviewed 3 weeks ago via mobile

My husband & I drove up from Florida to visit family and came back to this wonderful hotel! We stayed here 7 years ago and were impressed that the high standards still remained! The staff was wonderful, the room well-appointed and clean! Best mattress we’d...More

Thank fredwilner
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 3 weeks ago

Dear Fredwilner, Thank you for the 5 stars and great comments. We all appreciate it and thank you for visiting us again. We all look forward to your future says with us. Safe travels. Bob Wilson General Manager

Reviewed 11 March 2018

The hotel is very spacious, and spans three stories high. The lounge area is so big and accommodates a very attractive koi pond and waterfall. I love that natural touch! The staff are all professional and courteous, from the management to the front desk to...More

Thank Elizabeth T
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 14 March 2018

Dear Elizabeth T, Thank you for the 4 stars and excellent review. We are all pleased we met your expectations. We all look forward to your return visits. Bob Wilson General manager

Reviewed 9 March 2018 via mobile

Checking in and checking out ran rather smooth. The bartender on staff made a killer Martini. The pond had some pretty amazing Koi fish. Room was okay in regards in the cleaning. Pillows could of been a little harder. We had a small electrical fire...More

Thank TheTruthHasBeenTold
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 13 March 2018

Dear Valued Guest, Thank you for the 4 stars and wonderful comments. I will pass your comments along to the bartender. We all appreciate it and look forward to your future stays. Bob Wilson General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$118 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (85)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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carlonana
14 March 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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"Get the outside rooms in the newest addition. The others face the empty lobby."
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"Do not let them put you in an interior facing room, request an outside view!"
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