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Crowne Plaza Suffern-Mahwah

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Traveller (87)
Room & Suite (72)
Dining (4)
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Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“front desk”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Additional information
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (439)
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Traveller rating
196
145
38
12
18
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196
145
38
12
18
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All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendconvenient locationbed was very comfortableking room
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91 - 95 of 409 reviews
Reviewed 24 July 2016 via mobile

After a long rigorous trip, I went on Groupon and found a hotel CPS. Upon arrival I notice that there are rooms facing the atrium of the plaza and two wedding going on. Very loud. The advertisement Groupon said that each room had a shower/bath...More

Thank ShellyCanCan
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 25 July 2016

Dear ShellyCanCan, I apologize that we did not meet your expectations. We do have some rooms with tub/shower combination which is available upon request. Please try us again. Bob Wilson General Manager

Reviewed 23 July 2016

From the exterior, you will be happy with this hotel. The staff is friendly and helpful. I have a room on the ground floor as I thought I do not want to walk much since I am only here for a night. The room is...More

Thank Tan_WeeKee
Reviewed 22 July 2016 via mobile

We booked a 3 nights to this hotel! Great location,beautiful lobby.First,we were greeted by a strangely rude personnel but it was ok. I believe this particular supervisor lacks customer service skills. Anyway,we got our keys and went to our room.the room was awesome,spacious,clean and very...More

Thank markay208
Response from IHGService, Guest Relations Manager at Crowne Plaza Suffern-MahwahResponded 9 August 2016

Dear markay208, Thank you for your stay and for sharing your experience. It is good to know that our location was convenient for your needs. I also appreciate your comments on how clean and spacious your room accommodation was. I am glad that you found...More

Reviewed 19 July 2016

I grew up in Rockland County and remember when this hotel opened under another name. We found the hotel to be clean and comfortable. Hotel desk staff were very nice and accommodating. Breakfast buffet was average in offerings; omelet station was very good. The hotel...More

Thank Peter W
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 20 July 2016

Dear Peter W, Thank you for the 4 stars. We all appreciate it. i apologize for any inconvenience the group caused when returning back to the hotel. We all look forward to your return visits. Bob Wilson General Manager

Reviewed 1 July 2016

We just had my son's surprise graduation party this past weekend and we couldn't be happier!! The staff is amazing bar none. We originally booked the venue with Liz after we saw the gorgeous rooms that were available. We ended up booking both the lower...More

Thank Tammy F
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 11 July 2016

Dear Tammy F, WOW! Thank you for the 5 stars! Words can not expressed how pleased we are with such a wonderful review. The entire staff was so pleased with your event. It was so much fun for them too! Thank you for everything!! Bob...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$114 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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carlonana
14 March 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"A good place to stay over night or local event activities."
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"All the rooms are away from the lobby so pretty quiet."
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"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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