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All reviewskoi loungefront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendconvenient locationbed was very comfortableking room
After a long rigorous trip, I went on Groupon and found a hotel CPS. Upon arrival I notice that there are rooms facing the atrium of the plaza and two wedding going on. Very loud. The advertisement Groupon said that each room had a shower/bath...More
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 25 July 2016
I apologize that we did not meet your expectations. We do have some rooms with tub/shower combination which is available upon request. Please try us again.
From the exterior, you will be happy with this hotel. The staff is friendly and helpful.
I have a room on the ground floor as I thought I do not want to walk much since I am only here for a night.
The room is...More
We booked a 3 nights to this hotel! Great location,beautiful lobby.First,we were greeted by a strangely rude personnel but it was ok. I believe this particular supervisor lacks customer service skills. Anyway,we got our keys and went to our room.the room was awesome,spacious,clean and very...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Suffern-MahwahResponded 9 August 2016
Thank you for your stay and for sharing your experience. It is good to know that our location was convenient for your needs. I also appreciate your comments on how clean and spacious your room accommodation was. I am glad that you found...More
I grew up in Rockland County and remember when this hotel opened under another name. We found the hotel to be clean and comfortable. Hotel desk staff were very nice and accommodating. Breakfast buffet was average in offerings; omelet station was very good. The hotel...More
Thank Peter W
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 20 July 2016
Dear Peter W,
Thank you for the 4 stars. We all appreciate it. i apologize for any inconvenience the group caused when returning back to the hotel. We all look forward to your return visits.
We just had my son's surprise graduation party this past weekend and we couldn't be happier!! The staff is amazing bar none. We originally booked the venue with Liz after we saw the gorgeous rooms that were available. We ended up booking both the lower...More
Thank Tammy F
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 11 July 2016
Dear Tammy F,
WOW! Thank you for the 5 stars! Words can not expressed how pleased we are with such a wonderful review. The entire staff was so pleased with your event. It was so much fun for them too! Thank you for everything!!
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into Manhattan for visitors.