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Crowne Plaza Hotel

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658 Reviews from our TripAdvisor Community

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Buffalo, New York
Reviewed 4 days ago NEWvia mobile

I arrived around 5pm the night before the Syracuse Half Marathon. There were 3 people at the desk, and loads of runners checking in and getting settled. The wait was less than 5 minutes to get checked in. There were no king size beds that were cleaned , so the staff member upgraded me to a suite. I was very...

Thank Megan N
Reviewed 2 weeks ago

Was here for work and stayed at the Crowne Plaza. Carmen at the front desk went out of her way to take care of my group! We came back from work late and wanted to get dinner and it would take an hour for a taxi being a Saturday night, and she got the van to drop us to a...

Thank pearllodea
Kuwait City, Kuwait
Reviewed 3 weeks ago

This is a small hotel.. but the rooms are excellent... the amenities are decent. The room service is quite good, although the restaurant is very simple, and slightly expensive... the food is good. The complimentary breakfast was GREAT considering how flexible they are with choices.. even though I was expecting a buffet.

Thank GourmetGirl2017
Cortland, New York
Reviewed 20 February 2017

I stayed at the Crowne Plaza this weekend for one night and this was my first time staying here. I was a little annoyed in the beginning of the stay because I purchased chocolate covered strawberries to be in the room to surprise my boyfriend upon arrival and when we got there they could not get in touch with the...

Thank cotterfitness
IHGService, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Hi cotterfitness, Thank you for leaving feedback about the Crowne Plaza Syracuse, NY. Your thoughts as one of our guests is highly valued. I feel concerned that your surprise was ruined because of the timing from our staff. It is our goal to meet your expectations as a guest and I have sent you a private message to get more...

Raleigh, North Carolina
Reviewed 17 February 2017 via mobile

My colleague and I stayed here for 1 night when we were presenting a continuing education class at this hotel. It appears to be an older hotel with some renovations completed. The room was clean and beds were comfortable. The rainfall shower head was fantastic! The downside was a $9 charge for parking.

Thank PaulaLavocatCovial
General M, Manager at Crowne Plaza Hotel, responded to this review

PaulaLavocatCovial Thank you for taking the time to let us know about your recent stay with us. I'm glad to hear you enjoyed the rainfall shower as much as we do! (Its my favorite amenity!). We are continuing to improve our hotel, and our guest feedback always helps us determine what areas matter most. We hope if you ever find...

Amherst, Massachusetts
Reviewed 27 January 2017

The room was nicely appointed and in great shape with newer furnishings, modern bathroom and good internet service. The fitness center was up-to-date and had enough equipment to serve a number of visitors at a time. A big down side came with having a room on the side of the building right next to the intersection of the two Interstate...

Thank jpewtherer
IHGService, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear jpewtherer, Thank you for staying with us and for posting a review of our property. I'm delighted to know that our room, furnishings and internet connection were with your expectations. On the other hand, I'm sorry for any inconvenience the traffic noise caused you. We highly value views, opinions and feedback from our guests, as this allows us to...

Reviewed 17 January 2017

I enjoyed my stay here. They have nice updated rooms, good staff and nice food at the bar and restaurant. The location is great and the airport pickup efficient and courteous. Have stayed at several Crown's recently and this is a good one.

Thank Daniel M
Abington, Massachusetts
Reviewed 29 December 2016

We stayed here for one night to get some rest on a road trip, Room was clean and nice. No complaints from us, check in was easy and staff was friendly. We didnt go to the bar but it looked like there was a bar/restaurant right in the hotel

Thank travelingsteveo
General M, Manager at Crowne Plaza Hotel, responded to this review

travelingsteveo We are so glad you were able to rest during your time with us, and though you didn't have a chance to enjoy our Library Lounge or Redfield's Restaurant, we will save you a seat for your next visit. Jeremiah T

Reviewed 28 November 2016 via mobile

We stayed a quick 2 nights in November 2016. Check-in was smooth. Staff is friendly and professional. Rooms are adequately updated and clean. The beds were very comfortable and offered a good night's sleep. Parking rate in the garage is reasonable at $9 per day. The few problems: 1) Room key was programmed incorrectly. Even after going to the front...

1Thank Letsboogiedown
General M, Manager at Crowne Plaza Hotel, responded to this review

Letsboogiedown We loved hearing from you, and wanted to just say thank you for taking the extra moment to let us know how we are doing. I'm sorry you had the problems that encountered, and will be looking into each one to better handle similar occurrences in the future. Jeremiah T Manager

Nashville, Tennessee
Reviewed 18 November 2016 via mobile

The hotel was great. You can hear the highway from your room but nothing a little white noise machine can't help with. Lots of restaurants to walk to and the food at the hotel is very good! I had the winter Cobb salad for lunch and it was delicious

Thank Jennifer N
General M, Manager at Crowne Plaza Hotel, responded to this review

Jennifer N We are so glad you enjoyed your time with us! We loved having you visit during your travels. It was great to hear that you had a chance to enjoy Redfield's Restaurant, we are very proud of our new menu, and hope that we have a chance to see you again soon, fi you find yourself back in...

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: RM622 - RM1,152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room on other side away from highway!”
 of 5 bubbles pearllodea, 11 Mar 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
 of 5 bubbles GourmetGirl2017, 3 Mar 2017 | Read review
“Ask for a room on the quiet side of the hotel.”
 of 5 bubbles jpewtherer, 26 Jan 2017 | Read review
“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
5 of 5