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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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375 Reviews from our TripAdvisor Community

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Showing 366: English reviews
Greenwich, New York
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Nothing spectacular, but no complaints. Rooms were clean, not overly large. Hotel could use some general updating, but overall is ok. Nice to be close to the university. The breakfast left something to be desired, and making that better could seriously help improve overall rating.

Helpful?
Thank Beth K
Boston, Massachusetts
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Stayed for a night traveling over holiday weekend. Room was modern and sleek. Beds comfortable. What stood out was the friendly and helpful staff!! There is convenient parking and club level had snacks and drinks out, even outside their regular hours. Helpful when hitting the road again whilst still dark...

Helpful?
Thank CtownKelehers
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear CtownKelehers, Thank you for writing about your recent stay. I am sorry that you had to come and go so quickly!! Next time, we would love for you to stay awhile. I do hope you enjoyed the Thanksgiving holiday - even though it was on the road. Warm regards, Julie Martin More 

Hilton Head, South Carolina
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

4 day pleasure trip-absolutely wonderful trip-except for the snow! From manager David to Pauline -and ALL at front desk-to shuttle guys Dave and Bill-to Rachel staff-to the bartenders-Jessica-yahoo!!! Will be back!!! Southern hospitality doesn't compare to Syracuse peeps!!! Thanks!

Helpful?
Thank Susweeter
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Susweeter, Thank you for taking the time to write a review on your recent stay! We take great pride in our Central New York hospitality and I am sure glad that you took notice. I am sorry about the early season snow fall - unfortunately we don't have the power to make that stop (wish we did!) We look... More 

Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

I have stayed at this hotel four times. Aside from one odd time, staff are friendly, efficient and the hotel has all you would want from a Sheraton. The restaurant downstairs is good, the club lounge is wonderful, and parking is easy-in, easy-out. Rooms are renovated and well appointed.

Helpful?
Thank TeeKayz
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear TeeKayz, Thank you for taking the time to share your recent travel experiences. We appreciate your loyalty to the Sheraton brand and we look forward to welcoming you back again soon! Sincerely, Julie Martin More 

Chicago, Illinois, Usa
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

The hotel is immediately adjacent to the University and that makes it handy for parents visiting students. It is not in the central business district but the hotel does provide a shuttle service (which also goes to the airport. The exercise room is up to date and adequate. Service at the hotel is good as is housekeeping. Rates are reasonable.... More 

Helpful?
Thank Michael W
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Michael W, Thank you for taking the time to rate our hotel based on your most recent stay. We appreciate all the feedback that we receive from our guests. I was glad to read that overall the hotel met or exceeded your needs. I am concerned about the comment about "Hustling for tips." That would be annoying to me... More 

Geneva
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

Hotel was very nice; very clean and comfortable beds; hotel staff very personable and helpful! Ordered room service meal- food was delicious and the attendant who brought it to my room was very sweet. Great hotel all around!

Helpful?
Thank 7Rachael7
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear 7Rachael7, Thank you for your note - I appreciate it very much! We look forward to seeing you again soon! Warm Regards, Julie Martin Dir. of Operations More 

Poulsbo, Washington
Level Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 weeks ago

We were surprised by how quiet the area around Syracuse University was. We had hoped to find lots of restaurants and energy, but that didn't happen. The hotel was very nice, and the desk clerk was exceptional.

Helpful?
Thank McSix
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear McSix, Thank you for taking the time to write about your recent stay. I am happy to hear that the hotel met your needs. I would suggest the Armory Square area in downtown Syracuse. Here you will find a variety of restaurants, music, shopping and activity. It's only a couple of miles from campus. We hope to see you... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

My husband and visited your hotel for 2 nights. When we returned home my husband couldn't find his glasses anywhere. Since I spent 16 years as a hotel manager the task to call the hotel became mine. I called the hotel about 7am and left a voice mail message about the missing item. Mickey called me back promptly before 8... More 

Helpful?
1 Thank Susanna475
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Susanna475, Thank you for sharing your story with us! Mickey is a gem! She has worked here at the Sheraton for more than 30 years and she is responsible for much of our success. But I sure appreciate hearing it from our guests and I am certain she does too! We hope you come back to visit us again... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2016

I had a very experience in this hotel. The location was perfect and the staff was very nice, caring, accommodating, and highly professional. The room was bright, spacious, and very clean, with a great view (mountains, monuments).

Helpful?
Thank fiolakoala
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Thank you for taking the time to share your comments on your recent stay with us. We pride ourselves on exceptional guest service and I am thrilled your experience was a great one. We look forward to seeing you again soon! Warm Regards, Julie Martin Dir of Operations More 

Rochester, New York
Level Contributor
4 reviews
3 hotel reviews
Reviewed 19 October 2016 via mobile

I always enjoy coming to the Sheraton for a regional conference. The staff go above and beyond to help those of us that plan the conference. Staff are friendly and some I've seen here for over 15 years, that speaks volumes about the hotel. The rooms have been updated, always the most comfortable beds, food is great and it's easy... More 

Helpful?
Thank I3433WNmarym
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear I3433WNmarym, Thank you for writing about your recent stay! 15 years!! We all certainly appreciate your loyalty to our hotel. Thank you. We hope to see you again soon. Warm Regards, Julie Martin Dir of Operations More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Region: United States > New York > Finger Lakes > Syracuse
Price Range: RM751 - RM1,125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 8th floor and it was peaceful with a nice city view.”
 of 5 bubbles susanw253, 17 Oct 2016 | Read review
“The excutive floor worth the upgrade”
 of 5 bubbles Faten_basilos, 4 Oct 2016 | Read review
“Pay extra for the club floor well worth it !”
 of 5 bubbles EJZ1, 12 Aug 2016 | Read review
“The Club Floors (8&9) had great views of the campus & city.”
 of 5 bubbles Rfrancis11, 10 Aug 2016 | Read review
“I stayed on the 7th floor & loved the scenery.”
 of 5 bubbles FyreGal043, 14 Jul 2016 | Read review
5 of 5
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