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    Marriott Syracuse Downtown

    355 reviews
    #7 of 22 Hotels in Syracuse
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    100 E Onondaga St, Syracuse, NY 13202-2618
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    US$149
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    US$149
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    Traveller (116)
    Room & Suite (67)
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    Overview
    4.0 355 reviews
    • Excellent57%
    • Very good24%
    • Average8%
    • Poor5%
    • Terrible6%
    Travellers talk about
    Hotel website
    100 E Onondaga St, Syracuse, NY 13202-2618 See on map
    AMENITIES
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    4 Star accommodation
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    Rooms
    28 Oct29 Oct
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    1 room, 2 adults, 0 children
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    Reviews (355)
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    Traveller rating
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    Show reviews that mention
    All reviews beautiful hotel m club grand ballroom beautiful renovation valet parking the concierge lounge persian terrace original doors former glory grand old hotel barber shop renovated hotel historic feel irish pub restaurant downstairs classic hotel self park
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    1 - 5 of 353 reviews
    Reviewed 4 days ago
    Terrible service at the reception desk

    When we checked in last weekend at around 1:30pm, the individual working at the front desk was rude and unfriendly. We were told that our rooms would not be ready until 3:00pm. Since we had a formal event we needed to attend at 3:00 we...More

    Thank MSS05
    Response from FernandoM8466, Front Office Manager at Marriott Syracuse DowntownResponded 4 days ago

    Hello MSS05, Thank you for taking the time to share your valuable feedback. My name is Fernando Maldonado and I am the Front Desk Supervisor at the Marriott Syracuse Downtown. It has come to my attention that the service you received during your recent stay...More

    Reviewed 1 week ago
    Excellent rooms and service

    I have stayed at the Marriott Syracuse Downtown multiple times for work. Each time has been great but this time was exceptionally great primarily because of the kind people at both the front desk and the valet team. The front desk was great during check-in...More

    Thank Quest529155
    Reviewed 1 week ago
    Beautiful hotel - do not count on service.

    This hotel has a gorgeous lobby and beautiful, clean rooms. My impression of the hotel was diminished because of the way the hotel shuttle is managed. The Marriott used to offer shuttle pick up from the airport, but now only offers local shuttle trips. OK,...More

    Thank namacd22016
    Response from EmilyS5635, Front Office Manager at Marriott Syracuse DowntownResponded 6 days ago

    Dear namacd22016, Thank you for taking the time to share your feedback. The experiences you describe are certainly not aligned with our norm. I would greatly appreciate the opportunity to speak with in greater detail regarding your visit. Please feel free to contact me at...More

    Reviewed 1 week ago via mobile
    Great time until .....

    This is a fantastic renovation giving a huge nod to the grandeur of yesteryear. Really an impressive space. Great to see an old building come back to life! The staff was very friendly and helpful. I have reviewed the restaurants elsewhere. The valet service works...More

    Thank Jeff R
    Reviewed 3 weeks ago
    Falling far short of expectations

    The first night experience does not bode well for the remainder of my four night stay here for business. While the architecture and renovation is beautiful, the service and flow is unacceptable. 1. There is nothing mobile about the online check-in and mobile key. I...More

    1  Thank Surale P
    Response from EmilyS5635, Front Office Manager at Marriott Syracuse DowntownResponded 3 weeks ago

    Dear Surale P, Thank you for taking the time to share your feedback. The experiences you describe are certainly not aligned with our norm. I would greatly appreciate the opportunity to speak with in greater detail regarding your visit. Please feel free to contact me...More

    View more reviews
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    About
    Description
    Combining traditional grandeur with a very modern sense of style and convenience, the AAA Four Diamond Award winning Marriott Syracuse Downtown shows class. Occupying a magnificently restored historic building …More dating from 1924, our hotel provides an ideal destination for business trips and romantic getaways. Enjoy breakfast, lunch and dinner at our three on-site restaurants, including an all-new Irish Pub or order room service from our Fresh Bites Menu, available 24 hours a day. All renovated hotel rooms and suites feature the finest quality Stickley furniture, pillow otp mattresses and flat-panel TVs. With over 41,000 square feet of flexible meeting space including an IACC Conference Center and a professional planning and catering team, we can host your next event for any occasion. Less
    Hotel class
    Contact Information
    Hotel website
    Hotel Amenities
    HOTEL FEATURES
    Room Service
    Free Internet
    Restaurant
    Bar/Lounge
    Fitness Centre with Gym / Workout Room
    Air Conditioning
    Banquet Room
    Business Centre with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Laundry Service
    Meeting Rooms
    Non-Smoking Hotel
    Pets Allowed ( Dog / Pet Friendly )
    Shuttle Bus Service
    Wheelchair Access
    Pool
    Beachfront
    Free Parking
    Spa
    Breakfast included
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Hotel class
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Contact Information
    Hotel website
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Number of rooms
    245
    Price range
    US$139 - US$398 (Based on Average Rates for a Standard Room)
    Location
    United States > New York > Finger Lakes > Syracuse
    Hotel class
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Contact Information
    Hotel website
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Number of rooms
    245
    Price range
    US$139 - US$398 (Based on Average Rates for a Standard Room)
    Location
    United States > New York > Finger Lakes > Syracuse
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    Traveller (116)
    Room & Suite (67)
    Dining (19)
    Business Centre & Event Rooms (30)
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    Questions & Answers
    Ask a question
    See all 6 questions
    Jennifer Y
    17 July 2018|
    AnswerShow all 6 answers
    Response from ReidB73 | Property representative |
    At current, we do not have any refrigerators in the room; however we do have small medial refrigerators available. In the event that you have larger items that you need to store, please call the Front Desk for assistance.
    0
    Votes
    candydips
    20 August 2017|
    AnswerShow all 4 answers
    Response from ReidB73 | Property representative |
    Excellent question. We have not opened Café Kubal yet. We are still in the process of building it out.
    0
    Votes
    Drea814
    26 June 2017|
    AnswerShow all 4 answers
    Response from ReidB73 | Property representative |
    Unfortuantley, we do not offer shuttles to the Lakeview Ampitheatre. However Centro, our local bus started doing complimentary shuttles from their location which is one block away to the Ampitheatre. If you have further... More
    0
    Votes
    12
    Room Tips
    "Room on the 9th floor is quiet, but you can't see the tv unless you are in the bed."
    SuraleP
    3 weeks ago
    Read review
    "Hotel parking directly across the street. Safe and cheap."
    Q5474YOsandrag
    4 weeks ago
    Read review
    "Make sure you upgrade to a larger king size room"
    O7693LOjuliek
    13 Sep 2018
    Read review
    "High floor"
    cst0ne
    10 Sep 2018
    Read review
    Show More 
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