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Marriott Syracuse Downtown

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Traveller (116)
Room & Suite (67)
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Overview
Hotel website
100 E Onondaga St, Syracuse, NY 13202-2618 See on map
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Additional information
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (355)
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353 results
Traveller rating
204
83
28
17
21
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Time of year
LanguageEnglish
204
83
28
17
21
Show reviews that mention
All reviews beautiful hotel m club grand ballroom beautiful renovation valet parking the concierge lounge persian terrace original doors former glory grand old hotel barber shop renovated hotel historic feel irish pub restaurant downstairs classic hotel self park
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1 - 5 of 353 reviews
Reviewed 4 days ago

When we checked in last weekend at around 1:30pm, the individual working at the front desk was rude and unfriendly. We were told that our rooms would not be ready until 3:00pm. Since we had a formal event we needed to attend at 3:00 we...More

Thank MSS05
Response from FernandoM8466, Front Office Manager at Marriott Syracuse DowntownResponded 4 days ago

Hello MSS05, Thank you for taking the time to share your valuable feedback. My name is Fernando Maldonado and I am the Front Desk Supervisor at the Marriott Syracuse Downtown. It has come to my attention that the service you received during your recent stay...More

Reviewed 1 week ago

I have stayed at the Marriott Syracuse Downtown multiple times for work. Each time has been great but this time was exceptionally great primarily because of the kind people at both the front desk and the valet team. The front desk was great during check-in...More

Thank Quest529155
Reviewed 1 week ago

This hotel has a gorgeous lobby and beautiful, clean rooms. My impression of the hotel was diminished because of the way the hotel shuttle is managed. The Marriott used to offer shuttle pick up from the airport, but now only offers local shuttle trips. OK,...More

Thank namacd22016
Response from EmilyS5635, Front Office Manager at Marriott Syracuse DowntownResponded 6 days ago

Dear namacd22016, Thank you for taking the time to share your feedback. The experiences you describe are certainly not aligned with our norm. I would greatly appreciate the opportunity to speak with in greater detail regarding your visit. Please feel free to contact me at...More

Reviewed 1 week ago via mobile

This is a fantastic renovation giving a huge nod to the grandeur of yesteryear. Really an impressive space. Great to see an old building come back to life! The staff was very friendly and helpful. I have reviewed the restaurants elsewhere. The valet service works...More

Thank Jeff R
Reviewed 3 weeks ago

The first night experience does not bode well for the remainder of my four night stay here for business. While the architecture and renovation is beautiful, the service and flow is unacceptable. 1. There is nothing mobile about the online check-in and mobile key. I...More

1  Thank Surale P
Response from EmilyS5635, Front Office Manager at Marriott Syracuse DowntownResponded 3 weeks ago

Dear Surale P, Thank you for taking the time to share your feedback. The experiences you describe are certainly not aligned with our norm. I would greatly appreciate the opportunity to speak with in greater detail regarding your visit. Please feel free to contact me...More

View more reviews
About
Description
Combining traditional grandeur with a very modern sense of style and convenience, the AAA Four Diamond Award winning Marriott Syracuse Downtown shows class. Occupying a magnificently restored historic building More dating from 1924, our hotel provides an ideal destination for business trips and romantic getaways. Enjoy breakfast, lunch and dinner at our three on-site restaurants, including an all-new Irish Pub or order room service from our Fresh Bites Menu, available 24 hours a day. All renovated hotel rooms and suites feature the finest quality Stickley furniture, pillow otp mattresses and flat-panel TVs. With over 41,000 square feet of flexible meeting space including an IACC Conference Center and a professional planning and catering team, we can host your next event for any occasion. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Free Internet
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
245
Price range
US$139 - US$398 (Based on Average Rates for a Standard Room)
Location
United States > New York > Finger Lakes > Syracuse
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
245
Price range
US$139 - US$398 (Based on Average Rates for a Standard Room)
Location
United States > New York > Finger Lakes > Syracuse
Photos
Traveller (116)
Room & Suite (67)
Dining (19)
Business Centre & Event Rooms (30)
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Questions & Answers
Ask a question
Jennifer Y
17 July 2018|
AnswerShow all 6 answers
Response from ReidB73 | Property representative |
At current, we do not have any refrigerators in the room; however we do have small medial refrigerators available. In the event that you have larger items that you need to store, please call the Front Desk for assistance.
0
Votes
candydips
20 August 2017|
AnswerShow all 4 answers
Response from ReidB73 | Property representative |
Excellent question. We have not opened Café Kubal yet. We are still in the process of building it out.
0
Votes
Drea814
26 June 2017|
AnswerShow all 4 answers
Response from ReidB73 | Property representative |
Unfortuantley, we do not offer shuttles to the Lakeview Ampitheatre. However Centro, our local bus started doing complimentary shuttles from their location which is one block away to the Ampitheatre. If you have further... More
0
Votes
Room Tips
"Room on the 9th floor is quiet, but you can't see the tv unless you are in the bed."
SuraleP
3 weeks ago
Read review
"Hotel parking directly across the street. Safe and cheap."
Q5474YOsandrag
4 weeks ago
Read review
"Make sure you upgrade to a larger king size room"
O7693LOjuliek
13 Sep 2018
Read review
"High floor"
cst0ne
10 Sep 2018
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