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All reviewsbreakfast attendantfront desk associatecinnamon rollsbreakfast roompillow casesdefinitely stay at this hotel againexcellent roomitalian steakhouserooms are spaciousgreat water pressurea great stayshower curtainfree breakfastnice sizeprofessional stafflocal collegemain road
We were traveling the highway on our way home and stopped here for one night.The front desk person upgraded us to a suite because our status with IHG. That was both the good news and the bad news .The room was quite nice and the...More
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 2 weeks ago
Thank you for taking the time to review our hotel!! We are so excited you enjoyed your upgrade and our wonderful beds. For your future stays with us we have many suites we can upgrade you to on our higher floors.
nice size pool. they did not have snacks or cookies like they had a year or so ago when I stayed here. I slept well and room was good size. the breakfast was good-a lot of choices to choose from. the staff was friendlyMore
1 Thank Liz B
Response from llearnard, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 1 October 2017
Thank you so much for taking the time to review our hotel! We are so pleased you enjoyed your stay and were able to get a good nights rest! I do hope you were able to try one of the delicious cinnamon buns during breakfast....More
My wife and I stayed at this hotel when we had to go to St. Elizabeth’s Hospital. The front desk employee was very friendly and helpful. We got checked in without any issues. Our room was very clean and spacious. We were very surprised at...More
Thank Shawn H
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 3 weeks ago
Dear Shawn H,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We take pride in our hotel and we...More
Based on our experience, I don't know why this place gets so many good reviews. I'm being generous giving it an average rating as it borders on poor for me. I've got a lot of hotel stay experience for 20+ years, and my husband has...More
1 Thank peela
Response from llearnard, General Manager at Holiday Inn Express Hotel & Suites UticaResponded 20 October 2017
Thank you for taking the time to provide your feedback to us. We are continually looking for ways to improve our guest experience. I apologize that your stay did not meet your expectations. We will utilize your feedback to correct any issues that...More
Stayed in Utica on the way to Boston and found a good rate on a chain I frequent near the interchange. The room was nice, but not quite as large as some in the chain. Despite being on the first floor near the common area,...More
Response from llearnard, General Manager at Holiday Inn Express Hotel & Suites UticaResponded 16 October 2017
Thank you for choosing to stay with us. I am happy that you found your room to be quiet and my staff to be nice. I hope you come and stay with us again in the future.
Our largest room is a Two Queen Bedroom Suite and that room has exactly what you describe. The main bedroom has the two queen size beds, easy chair, mobile desk, and TV with dresser. In addition to that is the... More
Our largest room is a Two Queen Bedroom Suite and that room has exactly what you describe. The main bedroom has the two queen size beds, easy chair, mobile desk, and TV with dresser. In addition to that is the living room area which has a pull out sofa, coffee table, fridge, microwave, a sink and cupboard space, and a second 40" HDTV. Just check our website to see our availability for the dates you need!