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Holiday Inn Express Hotel & Suites Utica

274 reviews
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Traveller (40)
Room & Suite (35)
Dining (7)
Overview
  • Excellent64%
  • Very good27%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (274)Write a Review
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All reviewsbreakfast attendantfront desk associatecinnamon rollsbreakfast roompillow casesdefinitely stay at this hotel againexcellent roomitalian steakhouserooms are spaciousgreat water pressurea great stayshower curtainfree breakfastnice sizeprofessional stafflocal collegemain road
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1 - 5 of 273 reviews
Reviewed 2 weeks ago

We were traveling the highway on our way home and stopped here for one night.The front desk person upgraded us to a suite because our status with IHG. That was both the good news and the bad news .The room was quite nice and the...More

Thank Mainelytravel
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 2 weeks ago

Dear Mainelytravel, Thank you for taking the time to review our hotel!! We are so excited you enjoyed your upgrade and our wonderful beds. For your future stays with us we have many suites we can upgrade you to on our higher floors. We hope...More

Hotel's Favourite
Reviewed 30 September 2017

nice size pool. they did not have snacks or cookies like they had a year or so ago when I stayed here. I slept well and room was good size. the breakfast was good-a lot of choices to choose from. the staff was friendlyMore

1  Thank Liz B
Response from llearnard, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 1 October 2017

Thank you so much for taking the time to review our hotel! We are so pleased you enjoyed your stay and were able to get a good nights rest! I do hope you were able to try one of the delicious cinnamon buns during breakfast....More

Reviewed 3 weeks ago via mobile

My wife and I stayed at this hotel when we had to go to St. Elizabeth’s Hospital. The front desk employee was very friendly and helpful. We got checked in without any issues. Our room was very clean and spacious. We were very surprised at...More

Thank Shawn H
Response from Btownsend, Front Office Manager at Holiday Inn Express Hotel & Suites UticaResponded 3 weeks ago

Dear Shawn H, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We take pride in our hotel and we...More

Reviewed 18 October 2017

Based on our experience, I don't know why this place gets so many good reviews. I'm being generous giving it an average rating as it borders on poor for me. I've got a lot of hotel stay experience for 20+ years, and my husband has...More

1  Thank peela
Response from llearnard, General Manager at Holiday Inn Express Hotel & Suites UticaResponded 20 October 2017

Dear peela, Thank you for taking the time to provide your feedback to us. We are continually looking for ways to improve our guest experience. I apologize that your stay did not meet your expectations. We will utilize your feedback to correct any issues that...More

Reviewed 12 October 2017

Stayed in Utica on the way to Boston and found a good rate on a chain I frequent near the interchange. The room was nice, but not quite as large as some in the chain. Despite being on the first floor near the common area,...More

Thank MiddleBass_Guy
Response from llearnard, General Manager at Holiday Inn Express Hotel & Suites UticaResponded 16 October 2017

Dear MiddleBass_Guy, Thank you for choosing to stay with us. I am happy that you found your room to be quiet and my staff to be nice. I hope you come and stay with us again in the future. Sincerely, Lisa Learnard General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$121 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (40)
Room & Suite (35)
Dining (7)
Pool & Beach (2)
Questions & Answers
Ask a question
Gqr3
21 March 2017|
AnswerShow all 3 answers
Response from Btownsend | Property representative |
We have an indoor swimming pool. We do not have a hot tub.
0
Votes
roadtriper2016
30 March 2016|
Answer
Response from Amy W | Reviewed this property |
I don't believe so....
0
Votes
Krista H
16 April 2015|
Answer
Response from Lee A | Property representative |
Hi Krista, Our largest room is a Two Queen Bedroom Suite and that room has exactly what you describe. The main bedroom has the two queen size beds, easy chair, mobile desk, and TV with dresser. In addition to that is the... More
0
Votes
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12
Room Tips
"higher floor"
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"I've stayed on all floors. First the best."
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"The top floor is nice and quiet."
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"Request top floor"
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