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Hampton Inn Utica

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#1 of 13 Hotels in Utica
Certificate of Excellence
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Hampton Inn Utica
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647 Reviews from our TripAdvisor Community

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Showing 643: English reviews
2 reviews
Reviewed 4 days ago NEW via mobile

After a long week of traveling my last night was wonderful as it set the tone for the perfect wind down , Bambi at the Front Desk and Steve the cookie man were superb in their customer service genuine character traits I could not leave before I posted it was a wonderful stay on a humility level Nice to see... More 

Helpful?
Thank Rosalie N
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Rosalie N, Thank you for taking the time to write this review. I'm so delighted you had such a wonderful stay while you were in the area and that Bambi and Steve took such excellent care of you! The entire staff strives to make our guests feel like they are at their "home away from home." Making our guests... More 

Whitestone, New York
1 review
Reviewed 5 days ago NEW

The staff went out of there way to make us happy when we ended up next to a noisy (dog) room. We were moved and offered a goody bag and rate adjustment without our ever asking for more than a new room. This is a fantastic customer focused hotel and I highly recommend.

Review collected in partnership with Hampton

Helpful?
Thank A1152LJstevens
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear A1152LJstevens, Thank you for taking the time to write this review for us. Please allow me to deeply apologize about the beginning experience of your stay. We are so delighted the staff could make you comfortable after the room move. The entire staff strives to make all of our guests feel like they are at their "home away from... More 

Rochester, United States
1 review
Reviewed 6 days ago NEW

WE were in Utica to ride the Polar Express. The Hampton Inn is just a few minutes away....After our evening train ride, we swam in the pool. Breakfast was great...many choices, something for everyone. Tea and coffee available all the time Great stay

Review collected in partnership with Hampton

Helpful?
Thank lynannl2016
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear lynannl2016, Thank you for taking the time to write this review for us. We do change the breakfast daily so there is always something different! We strive to make all of our guests feel like they are at their "home away from home." We also have DVDs at the front desk where guests can sign out movies and enjoy... More 

radcliff, United States
1 review
Reviewed 6 days ago NEW

Excellent hotel. Staff was extremely friendly and helpful. Location was kind of odd though. We will definitely be back. Beds and bedding were great-loved the pillows and comforters. Was very convenient to route 5S to Frankfort and Ilion.

Review collected in partnership with Hampton

Helpful?
Thank michaellJ1466SG
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear michaellJ1466SG, Thank you for taking the time to write this review for us. The entire staff strives to make all of our guests feel like they are at their "home away from home." I'm delighted you loved the bed and linens! We are set behind Denny's and being back that far, we don't have any loud road noise. We... More 

HAMBURG
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This Hampton was amazing! For a quick overnight the staff was welcoming, friendly, helpful with the area and efficient. Our room was very clean, the hotel was well kept and in a great location. We will definitely be back to stay!

Review collected in partnership with Hampton

Helpful?
Thank PENDORA M
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear PENDORA M, Thank you for taking the time to write this review for us. The entire staff strives to make sure all of our guests feel like they are at their "home away from home." I hope you were able to enjoy the delicious Manager's Reception we put out every Monday - Thursday! We look forward to seeing you... More 

Boston, Massachusetts
1 review
Reviewed 1 week ago

Check in was a breeze using the app. We got there at 1030pm. The hotel clerk gave use two bottles of complimentary water. Room was great! Bathroom and the room were both very clean. We had a king bed with a jacuzzi tub. The jacuzzi tub was very relaxing! Complimentary breakfast was ok but did the job. Overall an amazing... More 

Review collected in partnership with Hampton

Helpful?
Thank robertkZ2207XC
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear robertkZ2207XC, Thank you for taking the time to write this review for us. We are so delighted you had such a wonderful stay with us. I'm delighted the echeck-in on the app was a breeze! It is a fantastic thing and wonderful it lets you pick the room you want! We strive to make sure all of our guests... More 

Scituate, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Everything was AWESOME, convenient but the pool was a bit too cold to enjoy. We will still stop again here, love Hampton Inns! Great suggestion for Delmonico's restaurant nearby which had excellent food and service too!

Review collected in partnership with Hampton

Helpful?
Thank baslers
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear baslers, Thank you for taking the time to write this review. We are so delighted you had a wonderful stay while in the Utica area. We are glad you enjoyed Delmonico's and have many fabulous restaurants in the area also we love to recommend! We strive to make all of our guests feel like they are at their "home... More 

Rochester, New York
1 review
Reviewed 1 week ago

We recently stayed at the HI in Utica. We were treated with dignity, respect and courtesy. Food was great beverages were hot and refreshing, they even cleaned the snow from our cars. A+++ in my opinion.

Review collected in partnership with Hampton

Helpful?
Thank vitop23
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear vitop23, Thank you for taking the time to write this review for us. We strive to make all of our guests feel like they are at their "home away from home," that does include making sure the cars are clear of snow for guests in the winter time! We also have a hot manager reception every Monday-Thursday for our... More 

2 reviews
Reviewed 1 week ago via mobile

I'm writing this review from my hotel room as I wanted to share my experience with everyone as soon as possible. I came here for business and was pleasantly surprised by the warm reception and great customer service I received from the moment my coworkers and I arrived. Upon checking into the hotel my coworkers and I were giving a... More 

Helpful?
Thank Sueangel83
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Sueangel83, Thank you for taking the time to write this review for us. I'm so happy you were able to enjoy a Thanksgiving meal with us while during your stay. I know it can't be easy traveling during the holiday time, we strive to make all of our guests feel like they are at their "home away from home."... More 

Cedar Knolls, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago

We were in Utica, NY for our kids to ride the Polar Express and staying at the Hampton Inn made the whole trip more enjoyable and memorable. Accommodations were great and our kids enjoyed the pool and the continental breakfast. Great way to spend the weekend.

Review collected in partnership with Hampton

Helpful?
Thank Efthimios P
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Efthimios P, Thank you for taking the time to write this review for us. I'm so delighted you had a wonderful stay with us while in town for the Polar Express. The entire staff strives to make all of our guests feel like they are at their "home away from home." We also have DVDs at the front desk... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel specializes in delivering customer service that is second to none! Complimentary hot breakfast bar, bottles of water, dvd rental, business center, evening reception of appetizers, and much more! ... more   less 

Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee Street, Utica, NY 13502
Region: United States > New York > Utica
Price Range: RM573 - RM680 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Utica staff and other travellers.
7 questions
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Derry, New Hampshire
5 months ago
6 months ago
Apalachin, New York, United States
over a year ago
Apalachin, New York, United States
over a year ago

See all questions (7)

Questions? Get answers from Hampton Inn Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask reception for list of free movies and popcorn”
 of 5 bubbles RRW81, 4 Oct 2016 | Read review
“Get a top floor to cut down on overhead foot noise.”
 of 5 bubbles GandM_Travel, 7 Sep 2016 | Read review
“Rooms at the end of the hallways quieter.”
 of 5 bubbles NYCHotelManager, 26 Aug 2016 | Read review
“Get a room with a King bed if you can. Room will be spacey.”
 of 5 bubbles Rostam, 23 Aug 2016 | Read review
“Noise levels from adjacent rooms and hallway were high. Bring earplugs to sleep.”
 of 5 bubbles williejoeshaver, 27 Jun 2016 | Read review
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