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This 100% smoke-free Red Roof in Utica is conveniently located just off of I-90 at exit 31 with easy access to Route 12 N. We are not far from the National Distance Running Hall of Fame, Munson Williams Proctor Institute, FX Matt Brewing Company, Stanley Theater, Sangertown Square, Utica Zoo, Utica Memorial Auditorium, Vernon Downs, Turning Stone Casino and the National Baseball Hall of Fame and Museum. We’re also close to several colleges including Hamilton College, Utica College, Mohawk Valley Community College and Colgate University. Enjoy free Verified WiFi and an expanded cable package when you stay with us. Red Roof Inn Utica is a pet-friendly hotel. Please note that we have a very long driveway in which the city has called Weaver Street, but N. Genesee Street matches the address in GPS units. The hotel is currently offering limited cleaning for stayover guests. Please see front desk upon arrival for details.
- Cockroaches in the room. Later found they come from a crack in the seal between a tub and the floor. - Sticky laminate floor. Sticky! Nobody washed it since Reagan administration. - Dog hairs everywhere. In the chair crevices, on the AC unit, glued to the floor. - Years and years worth of dust on the lamps over the beds. Nobody dusted them ever. - Someone's dirty napkin between the mattress and the wall. - Clogged bath tub. After taking a quick shower water took 30 min to drain. - And lastly, a note from a housekeeping, stating that they "take pride in their work" and ask for gratuity. I rest my case. Avoid this mismanaged nightmare.
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Date of stay: October 2023
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison Velian, Marketing at Red Roof Inn Utica
Responded 12 Oct 2023
Dear Ostensible, I appreciate you sharing your feedback following your stay at the Red Roof Inn Utica. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the stickiness of the floor and the other concerns you listed. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We value your business and would like to assure you that this is not reflective of Red Roof usual standards. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A bare bones RedRoofInn.right from the start the door lock gave us a hard time..then ,closing and making sure the door locked was an issue.,no amenities,no hair dryer,not even any hangers to hang our clothing. the tv had a pinched cable,so the channels were here and there,in the lobby at check-in there was a teenager passed out in a chair.Front desk staff was pleasant enuf.They need to install some minor safety devices in their bathtub/shower ,some grippers on the tub floor would be nice.or a grab bar?? I have stayed at other RED ROOFS,but this one didn`t impress me .Also ,they should not have squeezed a king bed into this size room.there was an office type chair in it ,which freely rolled on an uncarpeted floor ,you couldn`t really sit in it!
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Date of stay: August 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dubious business practice: When we signed in at the office, we were told that we had to check the box for use of the safe in our room, which costs $2. We were told that we had to request that the $2 be removed from our bill when checking out. And that if we didn't make this request, the $2 charge would stay on our bill. When we were checking out, I asked for removal of the $2.18, and this was done. I consider this practice highly dubious. The Red Roof Inn is a budget hotel; the AC unit was loud. The room was clean and the beds were comfortable. However, when we arrived at our room, there was trash right outside our door. I went to the office and reported the trash, and the office person said they do clean daily but they had many contractors staying there and the contractors probably left the trash. She also said she would clean up the trash, but it was still there the next morning (photo). This Red Roof does not offer breakfast. Given the experience that this Red Roof provides, I think the daily charge of $139.40 + tax is excessive. …
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Date of stay: August 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Utica
Responded 14 Aug 2023
Hello Tim, Thank you for taking the time to tell us about your experience at the RED ROOF INN UTICA. It's great to hear that you were pleased with the cleanliness of our rooms and our comfortable beds. I am sorry that your experience did not meet your expectations due to the loud AC you mentioned, trash outside your room, no breakfast, along with other highlighted concerns. Please accept our sincerest apologies for the poor indicated experience. Unfortunately we no longer serve breakfast at this location but we do have a few eateries in the area that you can utilize on your next visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Recordo Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A friend and I stayed one night here on our vacation. The building and grounds looked to be in good condition. Employees were friendly. The beds were comfortable, but the pillows were flat. Water pressure was very good. Some drainage issues. I informed the lady at the front desk. She said she'd tell maintenance to look into it. Overall, it was a pretty good stay.
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Date of stay: August 2023
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Utica
Responded 9 Aug 2023
Hi Valued Guest, I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Utica. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our staff and beds comfortability. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Oniel Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed at this hotel several times in the past year and love it. Initially, I was reluctant to stay at a Red Roof Inn because the chain was pretty bad when I frequented its hotels years ago. But I figured I was only going to be at the hotel one night, and how bad could it be? Well, it was great. The rooms and bathrooms were very clean; the bed and pillows were super comfortable. The staff was incredibly accommodating. Once, I was having trouble with my TV remote, and they sent someone immediately to help me out. They have been just as helpful in ensuing visits. Had an especially good experience with the GM Justin and front desk associate Cheri.
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Date of stay: July 2023
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Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Utica
Responded 20 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN UTICA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Kamaria RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this property as it was the only place with vacancy. We were visiting Utica for the Boilermaker road race and thus were charged a premium rate for the room being a “captive” audience. The general condition of the property was in disrepair. We were given a room on the second level. We went to bed early (9pm) in attempt to get rest for race day. We listened to people running the hallway, banging on doors, jumping, and screaming all night. There were a couple of people sitting outside our doorway chain smoking and the smell of cigarette smoke never left our area. At 11:30pm I approached front desk staff in attempt to get things quieted down. They appeared to be not surprised about the happenings and thus made no effort to help. We may have got 3 or 4 hours of sleep. The beds had stains on the covers and the toilet seat was broken and falling off. We considered sleeping in the car but decided to tough it out for the night. It’s shameful that this is how the hotel represents their city to visiting g guests that attend Utica for such an amazing event that draws people from all over the world. Do not book this hotel. There is a very good reason that there are rooms available when everything else is booked!…
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Date of stay: July 2023
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Cleanliness
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Room Tip:Don’t book any room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Utica
Responded 12 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN UTICA. I am glad our location was conveniently located for your travel plans. However, we strive to provide guests with all the comforts of home, so I am disappointed to read that we weren’t able to provide you with that ideal home away from home experience you deserve. Please accept our sincerest apologies for the disturbances highlighted, the broken toilet seat, the stained covers, along with the other listed hindrances you reported. I can assure you that I have brought your feedback to management s attention in an effort to ensure your concerns are addressed. Thank you for sharing your concerns and I wish you all the best in your future travels. Sincerely, Chevanese RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked a one night stay because of a hockey tournament at the AUD. The front staff were very friendly, accommodating and efficient. The rooms were clean and comfortable. I would recommend this hotel to anyone. Close to the AUD, restaurants and shopping.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison Velian, Marketing at Red Roof Inn Utica
Responded 7 Mar 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the friendly front desk staff, clean rooms and close proximity to shopping along with restaurants. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Oshane RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I walk in the room immediately doused with marijuana smoke. Ok... well it wasnt aired out since last visitor or it the room the staff smokes in .. Ok whatever. There are stains that I used my own wipes to clean on desktop and tv top , the floor is sticky, (what housekeeper manager would leave a sticky floor???) I used a washcloth to wipe the floor where it was sticky, see photo, absolutely disgusting, from one swipe of the washcloth, filthy never mopped floors. so gross afraid to lay in the bed
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:get the superior room , i think those are the only ones they might clean?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redi Response, Marketing at Red Roof Inn Utica
Responded 28 Jan 2023
Dear Valued Guest, We are sorry to hear your recent experience at the Red Roof Inn Utica did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Gabrielle RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location near downtown Utica attractions like the train station, The Adirondack Bank Center at The Aud and the thruway. Several restaurants nearby. The rooms have been updated and clean. Friendly staff. Many restaurants and attractions nearby.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Justin Schnettler, General Manager at Red Roof Inn Utica
Responded 24 Oct 2022
Thank you for staying with us and writing this exquisite review. I think you described it better than our marketing team! I'll be sure share your review with my team. Come back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff is definitely not the friendliest. The rooms could have been cleaned better. I work out of town and they definitely do give a good rate but apparently my co worker can’t stay there anymore after we spent one night and went to sleep right when we got there. The next day we found out we were staying near town again so we decided to get another room for the night. Turns out my coworker who literally did nothing cannot stay there again. No respect at the Utica red roof what so ever. I will be making sure my other co workers do not stay here ever. No respect for the people who keep there power on every day.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Justin Schnettler, General Manager at Red Roof Inn Utica
Responded 24 Oct 2022
Red Roof Inn is smoke free. We try hard to ensure guests are aware and that they initial a statement on the registration slip. There are 'no smoking' stickers on each of the room doors. There is a smoking fee of $200. If I can't obtain it, after the guest smoked in the room and I've gathered photos for evidence of smoking, that guest will no longer be welcome at the property. This is to support the smoke free rooms that we promise our guests and that they expect. Please let your coworker know this. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RM 424 - RM 453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red roof hotel utica, red roof inn utica, utica red roof inn
LOCATION
United StatesNew YorkUtica
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.