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The Hotel at Turning Stone Resort

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The Hotel at Turning Stone Resort
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364 Reviews from our TripAdvisor Community

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There are newer reviews for The Hotel at Turning Stone Resort
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Showing 362: English reviews
Webster, New York
Reviewed 14 August 2016

This is the old hotel at Turning Stone, not the new Tower hotel. We got off to a bad start as we pulled the car up to the front door of the hotel and were told we couldn't check in there. All check-ins for both hotels have to be at the front desk of the Tower hotel. No at all...

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Helpful?
Thank SEEitall_12
Management response:

We thank you for your feedback and apologize for any inconvenience during your stay. When the Tower was completed we combined the front desks of both hotels and relocated it to a newly built resort lobby to expedite and enhance the arrival experience for all of our patrons. As an additional enhancement we offer valet parking as a complimentary amenity....

Dayton
Reviewed 28 July 2016

Went to the Baseball Hall of Fame in Cooperstown and stayed here so we would have stuff to do in the evening. Its about an hour away and an easy drive. Turning stone is very nice and the casino is as good as casinos you would find in Las Vegas. The rooms are clean and comfortable and quiet. There are...

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Helpful?
Thank Holger H
Maryland, United States
Reviewed 26 July 2016

The room in this picture is the type of room we had. Room was immaculate. Even though the hotel is old, you can see they do regular updates. Bed comfortable, room spacious, bathroom beautiful. Staff at every aspect of our stay, including dining at Emerald's and the buffet were courteous and pleasant. Will be booking here again in the future.

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Helpful?
Thank Barbara D
Catskill Mts.
Reviewed 23 July 2016

My husband and I just returned from a two night stay at The Inn. This is located off-site from Turning Stone Casino (very short ride) and they offer a 24 hr. shuttle. The room was very clean. Two queen beds, small table w/ chairs, "chest" style closet with full size mirror, 3 small drawer dresser and nice size bathroom. Amenities...

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Helpful?
Thank dmhufnagel
Wahroonga, Australia
Reviewed 18 July 2016

I am not a casino person and didnt gamble a dollar. However, I played 4 games of golf with a group and we were very happy with our whole experience. Our accommodation was organised by Cathy B and she was awesome. I would definitely go back and would recommend to golfers from around the world.

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Helpful?
Thank FamilyTravelJunkkie
Vestal, New York
Reviewed 2 July 2016

I've stayed at Turning Stone so many times on business trips and have always been in the Tower which was always great. This time it was a bit rocky ... at check in (after 3 pm) i was told that my room wasn't ready (after 3 pm) with the reason being because they 'were full last night'. Sorry - but...

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1Thank smilingtrips
Reviewed 8 June 2016

We Were Given a room for smokers / we don't smoke !! MY husband & I spoke with the Front desk manger Jennifer .... WHO STATED THAT THERE WAS NOTHING SHE could do to help us.... none of the windows open The fans just made OUR STAY WORSE . IT WAS OUR FIRST time THERE & THE LAST TIME THERE...

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Helpful?
1Thank Tamika W
Management response:

We apologize for any inconvenience this may have caused you. The information provided by your group coordinator indicated that you had requested a smoking room. Because the hotel was sold out during your visit we were unable to come up with a better resolution. Otherwise we would have gladly moved you to a non-smoking room. If you have any questions,...

Reviewed 4 June 2016

We spent our one year anniversary here last summer Check in was easy and the service at the front desk was very friendly our room was very nice. Started the evening by dining at the TS steakhouse. Though pricey, The meal and service were excellent. Then we spent a couple hours having fun in the casino, the casino was fine,...

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Helpful?
Thank Amber P
New Milford
Reviewed 2 June 2016

I really like it here. It is 4 hours away from me but worth the trip. The rooms are big and bathroom is spacious. The restaurants are amazing. Food is excellent and priced average. Worth the trip . I would recommend this hotel to anyone who doesn't want the hassle that AC has like drive and price for stay.

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Thank David J. T
Westfield, New Jersey
Reviewed 2 June 2016

Came with a tour so we thought we'd be treated poorly, but we were not. Everyone was helpful and welcoming. Our room as clean and there were very nice amenities. We were in a non smoking room, but I was a bit bothered by the smell of smoke the first night. I think in comes in through the ventilation system....

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1Thank leavingagain14

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Region: United States > New York > Verona
Price Range: RM647 - RM1,660 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in tower when possible”
 of 5 bubbles 287davisw, 29 Jan 2017 | Read review
“Go for the upgraded room if available!”
 of 5 bubbles B3571IFlisar, 16 Jan 2017 | Read review
“Convenient to stay on an upper floor above the casino.”
 of 5 bubbles 43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
 of 5 bubbles CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
 of 5 bubbles marykC9790DY, 25 Aug 2016 | Read review
5 of 5