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The Hotel at Turning Stone Resort

4.8 km from Verona centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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5218 Patrick Rd, Verona, NY 13478
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363 Reviews from our TripAdvisor Community

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There are newer reviews for The Hotel at Turning Stone Resort
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Showing 361: English reviews
Chicago, Illinois
Reviewed 1 April 2015

Very comfortable, very clean room on the 4th floor. Quiet. View of the nightclub-wing roof wasn't so great, but other than that, I think the value of room quality for the price is better here than at the higher-priced Tower Hotel (although the Tower is more convenient to access from the check-in desk). Tried to check in about a half...

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Thank Pulse89
Utica, New York
Reviewed 17 March 2015

Stayed at the Hotel at the Turning Stone Casino this past weekend for my son's 30th Birthday. There were 11 us there for the Birthday celebration.... I booked the Hotel for Saturday, March 14th. Booked a jacuzzi room (426).. The room was beautiful, clean, more than I expected. the bathroom was so clean. The Jacuzzi was so nice and relaxing....

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Thank Susan D
Round Lake, New York
Reviewed 6 March 2015

Our room was very nice, clean and spacious. The things I didn't like are the elevators are far from the checkin counter and I don't think they are adequately labeled to make it easy for a new traveler to find them. I asked for a late checkout and was completely denied, they wouldn't even give me an extra 30 minutes,...

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Thank Laura Z
Middleburgh, New York, United States
Reviewed 5 March 2015

Check in was quick and service was great.Went to the Upstate Tavern for dinner and drinks.Sonya our sever was awesome.Timely and service with a smile.Food and drink was great. Service for breakfast at Emeralds was good also.

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Thank James K K
upstae ny
Reviewed 28 February 2015 via mobile

Room was great. Check in was quick and was met with a smile. Bellman was very friendly on the walk up to the room with the bags. We stayed in a jacuzzi room. The jacuzzi was right in the room and was very deep. The room was clean and spacious. Be aware that there are no fridges in the rooms...

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1Thank jabbathawhat
Reviewed 25 February 2015 via mobile

For a resort that has been around as long as this one has I am not impressed. The service people have been extraordinarily nice, polite and helpful,always the bright spot in my day being in the customer service business myself. However the hotel section is obviously older than the tower, but being a smoker I'm relegated to the hotel. Will...

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1Thank Arcmua7
Oswego, New York, United States
Reviewed 26 January 2015

This was our first time at the Turning Stone complex. We had a package deal to see Jay Mohr and stay at the Hotel overnight. I would have slept in a tent to see Jay Mohr but I think I can still be objective in my review of the hotel! The rooms were very clean and quiet, even for a...

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Thank Michael D
New Hartford, New York
Reviewed 8 January 2015 via mobile

Well I definitely prefer the rooms at the lodge but the regular rooms are not that bad. Surprisingly quiet even when the resort is very busy. Rooms are clean and well-maintained overall not a bad place to stay. Lots to see and to do while staying there.

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Thank kristen033
Chateauguay, Canada
Reviewed 8 January 2015

I have been going to this resort for 10 years. Each time, regardless to the changes, additions, etc. made to this Casino Resort - we are never disappointed. Accommodations available in the Hotel - 4 floors including a smoking floor; Tower - 21 floors believe are all non-smoking; Lodge - exclusive accommodations or the Inn - 3 floors with shuttle...

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Thank ErmaJ2014
Reviewed 4 January 2015

Paid a lot of money and was very disappointed by the noise level all night long. Could not sleep at all and checking out to look for another hotel. Walls and doors are paper thin. No class hotel that reminds me nothing of the great hotels of Vegas. Don't waste your money!!!!!

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Thank Matthew4545
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We apologize that your stay was not up to standards. We typically only receive noise complaints when a guest has neighbors that are not considerate of others. Upon notification, we do have our security team address the situation immediately. Without knowing the details of your experience, we aren't sure if this is the issue you encountered or not. We agree...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Region: United States > New York > Verona
Price Range: RM646 - RM1,653 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Hotel at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay in tower when possible”
 of 5 bubbles 287davisw, 29 Jan 2017 | Read review
“Go for the upgraded room if available!”
 of 5 bubbles B3571IFlisar, 16 Jan 2017 | Read review
“Convenient to stay on an upper floor above the casino.”
 of 5 bubbles 43chappy43, 6 Oct 2016 | Read review
“The higher the better for the best views”
 of 5 bubbles CaptJimU, 14 Sep 2016 | Read review
“Stayed on the non-smoking floor Room was very clean.”
 of 5 bubbles marykC9790DY, 25 Aug 2016 | Read review
5 of 5