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Holiday Inn Waterloo-Seneca Falls

2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Apr 9 Apr 10
1 room, 2 adults, 0 children
Traveller (17)
Room & Suite (29)
Dining (6)
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09/04/2017 10/04/2017
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    Overview

    • Excellent24%
    • Very good36%
    • Average23%
    • Poor11%
    • Terrible5%
    Travellers talk about
    “seneca falls” (27 reviews)
    “outdoor pool” (11 reviews)
    “key card” (6 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3 Star Hotel
    All hotel details
    Offers from Holiday Inn Waterloo-Seneca Falls
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    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Time of year
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    All reviews seneca falls outdoor pool key card hotel restaurant finger lakes area microwave and fridge walmart tennis rates
    Reviewed 24 August 2013 via mobile

    This hotel was a great price. It had a fridge and a microwave in the room which was convienent. The room was clean and the buffet breakfast was fantastic! But, we stayed 2 nights and our room never got made up and we had no...More

    Helpful?
    Response from Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls

    Thank you for choosing the Holiday Inn of Waterloo - Seneca Falls, NY for your recent visit to the Finger Lakes area. We greatly appreciate you taking the time to share your experiences on TripAdvisor. First, thank you for complimenting our amenities and restaurant breakfast....More

    Reviewed 21 August 2013

    Myself and members of my family have stayed in many Holiday Inns & therefore were certain what to expect, not so in Waterloo New York. The bathroom floor was filthy, I spilt some water and when wiping it up I was disgusted to see the...More

    Helpful?
    Response from IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls

    Dear KML1946, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that...More

    Reviewed 16 August 2013

    We stayed there on 8/10/13 for one night. Our room was available before check in so that was excellent. however, the room smelled right when we walked in. Hallway smelled like cigarettes even though all the rooms around us, including ours were on smoking. Carpet...More

    Helpful?
    Response from IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls

    Dear Natalia P, Thank you very much for your recent review of our property. Our hotel is very proud of its level of service, cleanliness and quality of its product and we strive to provide competitive rates within the area. I'm deeply sorry that we...More

    Reviewed 14 August 2013 via mobile

    We stayed here on one of our shopping trips to the Waterloo outlets. We really liked it, staff was great, rooms were good and so was the complimentary breakfast. The kids loved the outdoor pool which was a good temperature. I would definitely go back.More

    Helpful?
    Response from Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls

    Thank you for the fantastic review! We appreciate you taking the time to share your positive experience at our Holiday Inn Waterloo. It is wonderful to receive compliments on our hotel and more importantly our people! We are pleased that when your travels bring you...More

    Reviewed 12 August 2013

    Unfortunately the walls in this hotel are very thin. Our stay was ruined by the people next to us and all the "noise" we were subjected to. The front desk staff did nothing for us nor did the general manager. I wrote a letter to...More

    Helpful?
    Response from Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls

    Dear 81Andrea: I apologize that you were not happy with your stay, I appreciate you sharing your concerns because I was not notified and did not receive any correspondence. Please contact me so that I can get more information to be able to address specific...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Restaurant
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Room Service
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Tennis Court
    Photos
    Traveller (17)
    Room & Suite (29)
    Dining (6)
    Pool & Beach (3)
    Nearby
    Nearby Restaurants
    Sauders Country Store
    131 reviews
    1.22 km away
    Connie's Diner
    207 reviews
    1.48 km away
    Penny's Place
    81 reviews
    1.01 km away
    Abigail's
    49 reviews
    .49 km away
    Nearby Attractions
    Women's Rights National Historical Park
    245 reviews
    3.14 km away
    Muranda Cheese Company
    109 reviews
    3.59 km away
    Fuzzy Guppies
    36 reviews
    3.56 km away
    Montezuma National Wildlife Refuge
    141 reviews
    4.25 km away
    Questions & AnswersAsk a question
    Stef R
    Do you provide a shuttle service to the Del Lago Casino, and if so, does it cost anything?
    2 March 2017|
    Answer Show all 2 answers
    Response from Kathleen M | Reviewed this property |
    No shuttle service when I was there.
    0
    Votes
    Nancy W
    do you have a restaurant? if so, do you have an Easter Brunch?
    18 February 2015|
    Answer Show all 3 answers
    Response from Linda K | Property representative |
    We do have a restaurant and our food is excellent! And yes, we will be serving an Easter Brunch. If you would like more information regarding the brunch, please contact Lisa Taylor (Restaurant & Bar Manager). She can be... More
    0
    Votes
    Room Tips
    "only 2 floors, you really can't go wrong"
    william p, 27 days agoRead review
    "Rooms on West side are quieter"
    Mike S, 28 days agoRead review
    "Need first floor if you have mobility issues."
    hobbittravel, 3 months agoRead review
    "get the AAA rate"
    Kathleen M, 4 months agoRead review
    "2nd floor is quieter, but no elevator"
    fhall1, 5 months agoRead review
    "Shop around. You can usually get a better rate directly from the Holiday Inn web site."
    M R, 5 months agoRead review
    "Ask for an east-facing room in the summer to avoid the heat from the setting sun."
    onditquoi, 6 months agoRead review
    "Rooms on the back of the building would be preferred if their are conference going on"
    Frank W, over a year agoRead review
    "2nd floor is quieter"
    fhall1, over a year agoRead review
    "Not much choice."
    TorchofLove, over a year agoRead review
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