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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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740 Reviews from our TripAdvisor Community

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Showing 733: English reviews
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Warrensburg, New York, United States
Reviewed 4 days ago NEW

Warm welcome upon arrival. My husband was unable to obtain visual on the TV but had sound. We contacted the front desk and it was taken care of by the staff before our return. We were able to enjoy a little TV prior retiring for the evening.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michelle B
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Michelle: Thank you for taking the time to write a review on your recent stay with us. My apologies for the TV not working, but I'm very pleased to hear the staff was efficient at taking care of this for you. We hope to see you again some day soon. Kindest Regards, Jody Pettit, GM

Clifton Park, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Other Hilton hotels should take notes from this one. My coworker and I had an outstanding experience at this hotel. The check-in process was quick and painless with a very friendly staff member wearing a smile to greet us when we arrived. The rooms were clean and the bed, pillows and sheets/comforters were extremely comfortable. The bath products were great...

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Helpful?
Thank MPHGirl23
About Hotel's Favourite Review
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write such a detailed report on your recent stay with us at the Hilton Garden Inn. We are pleased you enjoyed your time with us and hope to see you back again some day soon. Kindest Regards, Jody Pettit, GM

castleton,ca
Reviewed 1 week ago NEW

Pillows where very comfortable, but kids running up and down hallway, late at night early morning. For the price should have free breakfast like holiday inn express, I would stay there instead next time

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Helpful?
Thank Tommer42
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dear Tommer42: I am sorry to hear there were kids running up and down the halls. With the recent mid-winter break we had a long week filled with kids for a quick "Stay-cation" if they couldn't go on a vacation. Over the weekend the city hosted both a dance competition and a boys wrestling competition at the same time. It...

Ottawa, Canada
Reviewed 1 week ago

Stay here several times a year. Management is over the top in making sure all staff welcome guests. Not only have we never had any issues here, it is a pleasure to stay there. Everyone makes you feel so welcome!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Eric L
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Eric: Thank you for taking the time to write a review on our hotel and staff. We love having you with us and to seeing you again soon. Kindest Regards, Jody Pettit, GM

Perth, Canada
Reviewed 1 week ago

Stay there all the time, knowing it will be excellent in all ways. Great food / clean rooms / friendly staff / great pool / very accommodating for changes required. Hope to continue to return for many years to come.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank P8288MFrobinl
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

We truly appreciate your loyalty and repeat patronage of our hotel. We try hard to make every guest feel welcome, at hotel and taken care of. We hope to see you back again soon. Kindest Regards, Jody Pettit, GM

Sharbot Lake, Canada
Reviewed 1 week ago

Clean, comfortable and very welcoming. Great value for a great stay experience. The pool was even warm enoough to swim in! Hot tub was hot. Breakfast made to order, piping hot and fresh. Selection of fruits and other items to numerous to mention. Canadians are treated royally at this hotel! Large comfortable room with very comfy beds.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kimberly P
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Always great to hear from our Canadian Neighbors. We love our snow birds and shoppers. I hope you were able to take advantage of our Canadian "Cash" at par on a shopping package or the bed and breakfast rate. It is a great deal with the current exchange rates. We hope to have you with us again soon. Kindest Regards,...

Lowville, United States
Reviewed 1 week ago

Room was extremely clean, price was an excellent value. Bar on the first floor as well as a restaurant. Many things to do around the hotel. Staff was friendly and willing to help. Fitness facility was clean and the pool was a nice place to relax.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank David K
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

David: Thank you for taking the time to write a review. We are honored you chose to stay with us and so pleased to hear your enjoyed your stay. We hope to have you with us again some day. Kindest Regards, Jody Pettit, GM

Raleigh, North Carolina
Reviewed 2 weeks ago

Excellent stay with amazing food and good accommodations and a very friendly and helpful staff! We accidentally left our daughters favorite pair of crocs there and the staff immediately notified us which was in time before getting on the highway!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 618travisa
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review. I am very pleased to be informed our staff were pro-active enough to give you that call. We try hard to make every guest happy and take great pride in what we do. We hope to have you with us again some day. Kindest Regards, Jody Pettit, GM

Watertown, United States
Reviewed 2 weeks ago

Excellent food, excellent service, and very comfortable and clean. Staff was extremely friendly and accommodating. Room was spacious and loved the whirlpool tub. Food was delicious and the breakfast was very enjoyable. Would definitely go back to the restaurant.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 615hilaryr
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your kind review of our Hotel and dining facilities. We are honored you chose to stay with us. We know you have many choices of where to stay in Watertown and so pleased you stayed here. We hope to have you back with us again some day. Kindest Regards, Jody Pettit, GM

Watertown ny
Reviewed 2 weeks ago

Pool not working and the price you do t even get a complimentary breakfast I was very unhappy when I was told I could go next door to swim with a group of little girls when it was zero degrees out not

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jessicapH3672CT
Management response:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed that the pool facility was shut down and breakfast not being included in your room rates. Unfortunately the pool had to be placed out of order for a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: RM532 - RM873 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
4 questions
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6 months ago
9 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor would be better at very end”
 of 5 bubbles Tommer42, 16 Mar 2017 | Read review
“Choose a room facing away from the highway and ask for Canadian at par!”
 of 5 bubbles PamPamTam, 9 Jan 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, 2 Oct 2016 | Read review
“Make sure that your room is as far away from route 81 as possible!!!”
 of 5 bubbles frankwalters, 14 Sep 2016 | Read review
5 of 5