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Hilton Garden Inn Watertown/Thousand Islands

884 reviews
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Traveller (72)
Room & Suite (55)
Dining (5)
Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“pool and hot tub”(22 reviews)
“great hotel”(49 reviews)
“great stay”(33 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Watertown/Thousand Islands
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
11 Mar12 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (884)Write a Review
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Traveller rating
623
171
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623
171
55
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7
Show reviews that mention
All reviewspool and hot tubgreat hotelgreat staythousand islandsbreakfast buffetoff the highwaywould stay here againnew yorkfitness centeralexandria bayrooms were cleanfront desk stafffort drumstaff was very friendlywatertown areasalmon run mallshopping and restaurants
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1 - 5 of 875 reviews
Reviewed 5 days ago via mobile

We were in town for a softball tournament and this hotel met our needs perfectly. It was close to the highway and many restaurants. The hotel was clean and staff was friendly. We will be staying here again next year.

Thank Robeert C
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 3 days ago

Thank you for choosing the Hilton Garden Inn Watertown, NY. We are honored you took the time to write a review and look forward to your return someday. Kindest Regards, Jody Pettit, GM

Hotel's Favourite
Reviewed 5 weeks ago

I had a few minor issues during my stay, and the staff were very helpful. The location is best many restaurants and primary roads around Watertown. During my visit, it snowed the entire week. They kept the parking lot plowed so I could always get...More

Review collected in partnership with Hilton Garden Inn
Thank Michelle S
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 4 weeks ago

Michelle: Thank you for taking the time to write a review on the Hilton Garden Inn and your recent stay. We appreciate your business and your comments. We hope to see you again someday soon. Kindest Regards, Jody Pettit, GM

Reviewed 1 week ago via mobile

First time going to Watertown and I’m so glad we stayed here. The location couldn’t be better. The hotel is very clean, comfortable rooms and beds, the staff is AMAZING! I have nothing but great things to say about this hotel (which that’s unusual for...More

Thank Vanessa H
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 5 days ago

Thank you Vanessa for your review and for your patronage of our Hotel! We are honored to honor how pleased you were with your decision to give us a try. We hope to see you back again someday. Kindest Regards, Jody Pettit, GM

Reviewed 2 weeks ago

We often like to get away for 1-2 day break and have checked out many of the hotels in Watertown, the Hilton Garden Inn is by far the best for some R&R and has the friendliest staff ever, we asked for late checkout and stayed...More

Review collected in partnership with Hilton Garden Inn
Thank howeislander2017
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 5 days ago

Thank you for your recent review. Sabine has been here since we opened, she is a great asset to us and our customers. We are so pleased you enjoyed your stay and was able to take advantage of our Canadian at Par offerings on regular...More

Reviewed 4 weeks ago

I have stayed here twice. The staff is friendly. The rooms immaculate. The restaurant food is good and not over priced. They have a good wine selection. Nice place in a small town. I would definitely recommend this hotel.More

Review collected in partnership with Hilton Garden Inn
Thank 253pauletteg
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 5 days ago

Paulette: Thank you for taking the time to write a review on our hotel and your recent stay. We are pleased you chose to stay with us and honored to know what a great time you had. We look forward to having you return someday....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$120 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$120 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (72)
Room & Suite (55)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Sue H
2 September 2016|
AnswerShow all 2 answers
Response from Kittylover222 | Reviewed this property |
This hotel is in New York. You do not have to pay in Canadian.
0
Votes
Lawrence S
14 June 2016|
Answer
Response from Shawn M | Property representative |
Thank you for your question. Our hotel does allow service animals only.
0
Votes
Gener01
11 November 2014|
AnswerShow all 2 answers
Response from JodyP123 |
The name of the room type you are requesting would be a Whirlpool room. They have a standup shower in the bathroom and a whirlpool tub for two in the bedroom area. Very soothing and romantic. We also have packages... More
0
Votes
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12
Room Tips
"nice place to stay for shopping trip"
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"chose the strip mall side not the Highway."
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"Choose a room on the front side of the hotel."
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"We were on the second floor no problems, quiet"
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