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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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755 Reviews from our TripAdvisor Community

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Ottawa, Ontario, Canada
Reviewed 3 days ago NEW

Clean, friendly hotel conveniently located just off the I-81 and near to lots of bars and restaurants. This time I had a room on the opposite side from the Interstate and it was very quiet. I recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Scott M
Clifton Park, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 9 March 2017

Other Hilton hotels should take notes from this one. My coworker and I had an outstanding experience at this hotel. The check-in process was quick and painless with a very friendly staff member wearing a smile to greet us when we arrived. The rooms were clean and the bed, pillows and sheets/comforters were extremely comfortable. The bath products were great...

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Thank MPHGirl23
About Hotel's Favourite Review
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write such a detailed report on your recent stay with us at the Hilton Garden Inn. We are pleased you enjoyed your time with us and hope to see you back again some day soon. Kindest Regards, Jody Pettit, GM

Rittman, Ohio
Reviewed 1 week ago NEW

A very positive experience. They had some very nice specials which we took advantage of. The staff was very friendly and certainly accommodating. The food was great, including a made to order hot breakfast. We plan to stay here again.

Review collected in partnership with Hilton Garden Inn
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Thank John S
Gatineau, Canada
Reviewed 1 week ago

Great experience we always stay here. Good value for your money and friendly staff always willing to help. Canadian $ at par as well for Canadian travelers which is a huge plus for us when the exchange is so high.

Review collected in partnership with Hilton Garden Inn
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Thank V4880QZjasons
Havertown
Reviewed 1 week ago via mobile

Was here in October and was very pleased to see the same standard of excellence this time as well. Staff were very courteous and attentive to our needs. Room was spotless lobby was an inviting spot to sit and enjoy the complimentary coffee. We will be back again.

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Thank Pat A
Fuquay-Varina, North Carolina
Reviewed 2 weeks ago

The hotel staff was excellent, Lou was the best. A pleasant experience with genuinely people who cares. Had a negative situation occur, and even though I was unhappy with the final decision, I was pleased on how the situation was handle. They arw all true professionals in every sense of the word. I would definitely recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank nigelallen21
Lockport, NY, United States
Reviewed 2 weeks ago

Rooms were very clean, restaurant was excellent, and all of the staff were very friendly and helpful. We stayed for the weekend and would definitely go back again! We went for our Anniversary and the hotel staff delivered us a bottle of sparkling wine with 2 glasses and a card, I just felt like they went above and beyond!

Review collected in partnership with Hilton Garden Inn
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Thank 613terrid
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Congratulations on your anniversary. We do try to make every occasion special and worth celebrating with us in Watertown, NY. I am honored they did not miss a step! Thank you for taking the time to write your review and we hope to see you back again some day. Kindest Regards, Jody Pettit, GM

Reviewed 2 weeks ago via mobile

Great facility and staff but this hotel sits right on I-81, noise is so bad that they include free ear plugs in the rooms. Better windows during construction would have solved this problem, but I guess they were not willing to spend the extra $ to make their guest comfortable.

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Thank Robert C
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Robert: I was disappointed to hear the traffic noise kept you up or was noticeable. We are a highway hotel for sure. This time of year when guests open and close the windows due to the weather changing so quickly throughout the day in Spring time, many windows are not resealed tightly. They make look closed but truly aren't sealed...

cleveland, United States
Reviewed 2 weeks ago

Stayed in the Watertown Hilton Garden Inn. Hotel staff was professional and attentive. It is clear they have been trained on customer service. Rooms were clean and up-to-date. Would recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank E752GRcarolt
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn, Watertown 1000 Islands. We know there are many choices in this region and we appreciate your patronage. We are pleased to hear it was a good choice for you and that my staff treated you well. We work hard to make every guest feel at home. We...

Sioux Falls
Reviewed 2 weeks ago via mobile

Business trip again for me and I have no patience for rudeness from staff at any level. Just learn and move on to a property that appreciates me and my business. This place had worn out pillows which were like rags and also upon leaving I had my so called free breakfast which is not free because you pay for...

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Helpful?
Thank Jeff B
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dear Jeff B: I wish to deeply apologize for your experience with us at the HGI in Watertown NY. I certainly can say it does come as a surprise. I have tried to research from the information available to me the date you stayed and possibly the room you stayed in, in order to figure out who was on duty...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: RM524 - RM955 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
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7 months ago
10 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 2nd floor. It was perfect.Very quiet”
jo0an360, 25 Mar 2017 | Read review
“Top floor would be better at very end”
Tommer42, 16 Mar 2017 | Read review
“Choose a room facing away from the highway and ask for Canadian at par!”
PamPamTam, 9 Jan 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
MSVMSV, 2 Oct 2016 | Read review
5 of 5