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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

428 reviews
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Traveller (24)
Room & Suite (25)
Dining (5)
Overview
  • Excellent60%
  • Very good32%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“free soup”(8 reviews)
“front desk”(52 reviews)
“cinnamon rolls”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (428)Write a Review
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All reviewsfree soupfront deskcinnamon rollscookiesbuffalo wild wingsfree breakfastruby tuesdaysgreat roomgreat location for shoppingroom was spotlessbreakfast roomthe entire staffgreat place to staysalmon run mallan overnight stayshopping tripsausage
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181 - 185 of 419 reviews
Reviewed 3 February 2014

The rooms were very much like home. I have to say the part I enjoyed the most was the wonderful breakfast they include every morning. There is also complimentary soup every night also. The laundry site is next door and that too is a very...More

1  Thank Hotinpink91
Response from Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 6 February 2014

Thank you so much for the wonderful review. Our staff tries hard to treat every guest like family. I concur that we have a wonder breakfast staff that keeps the food hot and replenished. Before staying next door remember our breakfast is always included in...More

Reviewed 22 January 2014

I've been staying here since 2006, and can honestly say it feels like a home away from home. The staff is excellent, and I'm almost always upgraded to a jacuzzi suite. It's good to stay at a place like this after along day at work.More

Thank Ed M
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 23 January 2014

Thank you for your thoughts and comments. We are glad you enjoyed the room and found our Staff to be excellent. Thank you for being such a loyal guest throughout the years and please don't hesitate to let us know how we can make your...More

Reviewed 8 January 2014

Front Desk employees were very nice and helpful. The room was clean. The only negative part of the stay was the cleaning service. We put the "Fresh Linens" sign out but they just made the bed like usual. Also, they were not accommodating in terms...More

1  Thank Justin B
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 10 January 2014

Justin B, I was sorry to hear your stay was not 100% positive. We take any issue a guest may have during their stay very seriously and have brought these comments to the attention of the housekeeping staff. Please feel free to contact me directly...More

Reviewed 6 January 2014

First time staying at Holiday Inn in Watertown, and would stay here again. The hotel and rooms are clean, and the front desk staff was accommodating and pleasant. One of the better hot breakfasts I have seen in this class of hotel, pancakes, biscuits, eggs...More

Thank blindbumpy
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 10 January 2014

Thank you for taking the time to complete a review of our Hotel! I'm glad to hear your first ever visit was a positive one! The Great Room attendants do a wonderful job of keeping the food hot and fresh all morning long. Please don't...More

Reviewed 31 December 2013

I have stayed at this hotel many times and expect to stay there many more in the future. The location is close to the major shopping areas, with lots of parking. The staff are always very friendly and helpful, I often get an upgraded room...More

Thank Grist101
Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 10 January 2014

Thank you for taking the time to complete a review of our Hotel! I'm glad we can provide a clean and friendly getaway during your shopping trips. If you've never taken advantage of our shopping package we offer, please ask our front desk agent next...More

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1353637383984
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$103 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (25)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
kelseylee6
10 September 2016|
AnswerShow all 4 answers
Response from Florence (Lori) K | Reviewed this property |
The rooms themselves do not have a patio/balcony. There are areas outside available including a screened in area. Given the weather--snow and cold can start early-- in December in Watertown area I am not sure that it will... More
0
Votes
MomaMac
20 August 2016|
AnswerShow all 5 answers
Response from Lee J | Reviewed this property |
We called them directly and got a better rate.
1
Vote
KMC530
13 March 2016|
Answer
Response from rummrunner97 | Reviewed this property |
1 315-779-1234
0
Votes
Room Tips
"Top floor the quietest. 4 floors."
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"anywhere the rooms are wonderful & clean."
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"ask for a room that does not face the highway, which you hear all night."
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"Rooms on the east side are quieter, Hwy 81 on the west side!"
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