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Mercure Suites Bedfordview

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233 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Cape Town, South Africa
Reviewed 20 October 2016

The bed was comfortable and the breakfast was good but when entering the room I saw a large cockroach on the ceiling light in the lounge and there were no towels in the room. When the staff came around to check if there were towels (surely they should know if they had checked the room prior - note my check...

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Helpful?
Thank megse123
ADuPlessis, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Meg Thank you for your comments on Trip Advisor. I am sorry to hear that your stay with us was a disappointing one and that we failed to make you feel at home. We will look at every aspect of your comments and work on them to ensure that this does not happen in the future. We are embarrassed...

Reviewed 29 September 2016 via mobile

Overall the stay wasn't very bad and the staff was relatively polite. The rooms are fairly quiet but the furniture and furnishings are low rent. The breakfast is overpriced and has little variety but the quality of the food is fair enough. The WiFi is only free for the first 250MB. Then you have to pay exorbitantly for just a...

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Helpful?
1Thank Pedro R
Reviewed 18 September 2016

Charged my credit cards R4,502,304 for a water bottle costing R45. obtaining my credit card pin this was done. From management to staff all arrogant and non co-operating. over charged for everything thing

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Helpful?
Thank somnath s
ADuPlessis, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Somnath Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your...

London, United Kingdom
Reviewed 19 August 2016

I've been staying at this hotel for many years. Very secure complex, opposite East Gate Mall which has many shops and restaurants only five minutes walk in to the foodcourt. Rooms were great as 2 double rooms (expect to pay about R1200 per night) separate space for open plan lounge, dining room, and kitchen. Rooms are nice and clean, updated...

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Helpful?
2Thank Hamza L
ADuPlessis, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Hamza Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We appreciate your...

Lucknow, India
Reviewed 23 July 2016

stayed at this property in June 2016 with my wife.The Hotel is opposite the East Gate Mall which offers a lot of dining options.Rooms here are well furbished and well equipped and the hotel I would say offers great value for money.the staff is very helpful

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Helpful?
Thank sureshdanani
ADuPlessis, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Suresh Thank You for sharing your experience on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your...

Lusaka
Reviewed 6 July 2016 via mobile

I was staying here for the first time, I did not mind much about the hotel as it was a night stop. The place is secure, but not very comfortable. The location is excellent for shopping, across the road is the Eastgate Mall and there is lots of restaurants to eat from. The Internet connection was not great in room...

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Helpful?
Thank loriegrey
Reviewed 10 June 2016

Nice and clean hotel apartment, for sure we would like an update, and that upsdate includes a shower instead of a bath. Rooms are comfortable and large enough. the only thing is that we have to ask for pans etc..otherwise we find the necessary equipment for drinking a coffee or beer on the terrace.

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Helpful?
Thank Estrella O
Elma2919, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Estrella, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests at Mercure Bedfordview Hotel. Thank you for your kind recommendations of our services and facilities and for sharing this with the TripAdvisor community... We look forward...

Cape Town, South Africa
Reviewed 24 May 2016

This was an absolutely terrible experience poor facilities. Old run down furniture. No shower only a bath.and they do not cater for Halaal breakfasts. The check out took so long I even went for breakfast in-between and the receptions was still not ready with my check out.

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Helpful?
Thank ismaeelm2016
Elma2919, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Ismaeelm, Thank you for taking the time to tell us about your experience at the Mercure Suites Bedfordview. Please allow me to express my sincerest apologies for the inconvenienced caused and that your experience not met your expectations It is regrettable that we could not have been remedied during your stay, as we do have rooms where the bath...

St Peter Port, United Kingdom
Reviewed 12 May 2016

Check in was slightly offhand and we were not offered a room upgrade. We asked about a late checkout but were told we would have to ask in the morning - not as per the member benefits. They also could not find a free drinks voucher (usual for Gold or Platinum members). It was delivered to our room but as...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank s3aview5
Elma2919, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Valued LeClub Member, Thank you kindly for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenienced caused during your stay with us, as a result of service related issues. I can assure you that we strive to deliver prompt and professional services all around and ensuring that our loyalty club...

SOUTH AFRICA
Reviewed 3 April 2016

Really comfortable with all the amenities so close to our meetings ... Rooms are so spacious and comfortable So easy to find central so close to the mall . ..staff so friendly clean and tidy Check in was so quick and so peaceful after a long haul flighr

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Helpful?
Thank Lutchmee M
Elma2919, General Manager at Mercure Suites Bedfordview, responded to this review

Dear Lutchmee, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests at Mercure Bedfordview Hotel. Thank you for your kind recommendations of our services and facilities and for sharing this with the TripAdvisor community... We look forward...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Fair Trade in Tourism South Africa welcomed the Mercure Hotel Bedfordview as the first Fair Trade certified city-based business hotel in the world. The hotel stands out for exemplary labour standards, environmental policies and commitment to water awareness, energy management and waste recycling and for its comprehensive HIV AIDS program. The hotel is located in an exclusive residential suburb directly opposite Eastgate Shopping and Entertainment Centre, 8 km from OR Tambo International Airport. ... more   less 

Additional Information about Mercure Suites Bedfordview

Address: 33 Bradford Road | PO Box 75825, Gardenview, Germiston 2007, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Germiston
Price Range: RM234 - RM388 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Suites Bedfordview 3*
Number of rooms: 120
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Also Known As:
Mercure Suites Bedfordview Hotel Bedfordview
Mercure Hotel Bedfordview
Mercure Hotel Johannesburg
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Questions & Answers

Questions? Get answers from Mercure Suites Bedfordview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere.”
  • Bottom fridge never worked at all. Had to switch consumables between top and bottom.
  • Ancient fridge - forever rumbling without a cause.
  • Very dirty bath - attempted to clean it but it didn't work.
 of 5 bubbles originalfunkbrother, 28 Dec 2016 | Read review
“downstairs room! Upstairs rooms are a nightmare if lots of luggage”
 of 5 bubbles Hsglatif, 18 Aug 2016 | Read review
“2 rooms with a big one for the parents and a medium one for the children or friend accompanying the couple.”
 of 5 bubbles estrellao505, 10 Jun 2016 | Read review
“only 250kb Wifi free per day.”
 of 5 bubbles Dorpshuys, 11 Feb 2016 | Read review
“Upgrade to suite”
 of 5 bubbles CK444, 17 Sep 2015 | Read review
5 of 5