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Zanzibar Serena Hotel

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Zanzibar Serena Hotel
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662 Reviews from our TripAdvisor Community

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Showing 600: English reviews
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Jupiter, Florida
Reviewed 2 weeks ago

Beautiful Hotel , suggested and booked by Africa Travel Resource , in the heart of Stone Town. The rooms are appointed in the style of the historical building of this Unesco Heritage site but provide all modern amenities and great views onto the Ocean . The rooftop restaurant served great seafoof dishes in a very romantic setting. Entirely 5 star...

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Helpful?
1Thank Flyingplumber
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Flyingplumber, Thank you for your review. We are pleased we met your expectation during your recent stay with us. We look forward to your next visit to he hotel With Regards, Paul Chaulo General Manager

Reviewed 2 weeks ago

Work has brought me to Zanzibar twice during the last 8 moths. Both time I stayed at this wonderful hotel with the best atmosphere and friendly, helpful staff. They make you feel at home; The ladies in the reception, concierge Big Joe & his crew, the restaurant staff. All great people. Asante sana!

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Helpful?
1Thank Simon A
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Simon, Thank you for your review. We take pride in the services of our staff and we are pleased that our staff impressed you. We recognize the work done by the staff you have mentioned and we shall definitely let them know that you were happy with their services. We look forward to your next visit With Regards, Paul...

Alexandria, Virginia
Reviewed 3 weeks ago via mobile

We stayed for just one night in a room with a wraparound balcony, including a hammock. The lobby gives you sense of what buildings there must have been like in the colonial area - dark wood, beautiful tile, high ceilings with fans. Check in, which included a refreshing towel and drink, was fairly efficient. We didn't spend much time in...

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1Thank Wendelfarb
Paul C, General Manager at Zanzibar Serena Hotel, responded to this review

Dear Wandelfarb, Many thanks for your review. We have taken note of your compliments and areas which you suggest improvement. We promise to work towards improving them. We look forward to your next visit With regards, Paul Chaulo General Manager

Reviewed 3 weeks ago via mobile

an experience about taking a coffee on the terrace as a passer by. We wanted to have a cup of coffee and sat on the terrace. The waiter listened to our order and immediately said when he learned that we were not staying at the hotel that the coffee would cost us 13000 shilling. This is not cheap but comparable...

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1Thank Fredeman
SerenaHotels, Assistant Manager at Zanzibar Serena Hotel, responded to this review

Dear Fredeman, Thank you for taking time to share your candid feedback after your recent visit to our hotel. We have taken note of your valuable feedback and concerns, and assure you that no effort will be spared in ensuring that flawless service, guest comfort and value for money is achieved throughout our outlets.We have taken corrective measures to ensure...

Chennai (Madras), India
Reviewed 4 weeks ago

The Serena at Zanzibar has a fantastic location by the sea. But what stands apart is the hospitality shown by the staff. They are super friendly and helpful and we got superb guidance. More importantly, they always took care to ensure that we were not ripped off by 'tourist rates'. The one time that we did not take their advice...

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1Thank Jayshvenk
Reviewed 14 February 2017

Zanzibar Serena Hotel is located along the Indian Ocean with amazing staff, their rooms are so clean they have finest evening meal and best Taarab Music. Real its an excellent place to stay in Zanzibar.

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1Thank Wildebeest_Dar
Reviewed 16 January 2017

Stepping into the beautiful lobby I was quite excited about this hotel. After waiting an hour for a room in the heat I was less impressed. Rooms are small and getting service around the pool was tough. Staff not very friendly.

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2Thank Mcarpmd
SerenaHotels, Assistant Manager at Zanzibar Serena Hotel, responded to this review

Dear Mcarpd, Thank you for taking the time to give us feedback on your stay. We truly value your comments since this is one of the most efficient ways to make it possible for us to constantly improve on our services. We deeply regret to note that this stay did not meet your expectations as a consequence of the delay...

Europe
Reviewed 16 January 2017

This hotel has seen better times but I found that's what made it charming. Located at the sea shore with nice view from patio, conveniently located and friendly, helpful staff. Rooms are small even though the furniture seems to be from colonial days.

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1Thank sushiDarmstadt
Toronto, Canada
Reviewed 14 January 2017

The hotel is located along the beach, we went for an evening meal and to listen to Tarabe Music - It was a wonderful experience. Had the grilled king fish - cooked to perfection with chips (chipsey). Simply exquisite!

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Thank 786Zeni
Wimborne, United Kingdom
Reviewed 12 January 2017 via mobile

Spent two nights at the Serena mid way through our holiday. The staff here are delightful, friendly, efficient and go out of their way to make you feel welcome. We had a lovely room with a wrap around balcony and sea view. It's a bit small and the bathroom was tiny but expected in such a beautifully renovated old building....

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1Thank k9todd

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Amenities

Highlights
  • Pool
  • Beachfront
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Babysitting

Additional Information about Zanzibar Serena Hotel

Address: Kelele Square, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Price Range: RM1,015 - RM1,936 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zanzibar Serena Hotel 5*
Number of rooms: 51
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Also Known As:
Zanzibar Serena Hotel Stone Town, Zanzibar Island
Zanzibar Serena Stone Town
Hotel Style:
#2 On the Beach Hotel in Stone Town
#2 Spa Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#5 Luxury Hotel in Stone Town
#5 Family Hotel in Stone Town
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Questions & Answers

Here's what travellers have asked, with answers from Zanzibar Serena Hotel staff and other travellers.
5 questions
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New York City, New York
Reno, Nevada
11 months ago
Brussels, Région De Bruxelles-Capitale, Belgium
over a year ago

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Questions? Get answers from Zanzibar Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the sea and pool are great”
 of 5 bubbles Jayshvenk, 17 Feb 2017 | Read review
“A hotel whose every detail has been paid attention to the minutest details. Absolutely stunning and staff are amazing.”
 of 5 bubbles 786Zeni, 13 Jan 2017 | Read review
“Choose rooms on the higher floors for a good view and request sea facing.”
 of 5 bubbles 68aishaa, 3 Jan 2017 | Read review
“Look for rooms facing the beach side.”
 of 5 bubbles MODAYIL, 9 Dec 2016 | Read review
“Ask for a sea view room with balcony, worth the extra”
 of 5 bubbles O9229AThelenh, 12 Nov 2016 | Read review
5 of 5