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Holiday Inn Express Hotel & Suites Webster

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Holiday Inn Express Hotel & Suites Webster
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189 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Ottawa, Canada
Reviewed 28 September 2012

You can always expect the same thing from Holiday Inn Express and this was no different - great service, great rooms, great beds, free parking, free wifi, free breakfast. We arrived late at night and the location seemed very safe. We were going to Rochester to visit the Strong Museum of Play and staying not too close to the city...

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Helpful?
Thank Le Letteur M
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you very much for chooseing to stay with us during your family trip to Strong Museum! Our loyalty program is called Priority Club. Everytime you book directly through the hotel you earn points for your stay. This means not using Third party sites like Priceline or Hotwire. Once you check in you earn ten points for every dollar you...

ontario, canada
Reviewed 26 September 2012

We stayed there for 2 nights. This hotel should be a 4 star hotel. The room was beautiful. Free breakfast was great...there was hot food and it was replenished quickly. There is a 1 mile walking trail out back around a pond. Very nice area

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Thank dave196161
New York City, New York
Reviewed 14 September 2012

The lobby is clean, the checking/out staff were great. The rooms are light, clean, spacious..lots of reading lights! The breakfast was so good, honestly better than the usual HIE breakfast! I can't say enough about how nice this hotel is!

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Thank Scouternurse S
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you so much for staying with us and noticing our hard work to make your stay a success! Great Hotels Guest Love, AGM Rachel Mee 5858720900

Naples, Florida
Reviewed 8 September 2012

This is a very pretty property on the inside as well as the outside. Beds and linens were High Quality, and very comfortable. Well appointed room with all the best ammenities. The pool, hot tub area is very nice, a bit "over clorinated". The breakfast was very nice, however very busy, and lacked enough seating. Only 1 Dining room attendent...

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Helpful?
Thank mykela12
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for sharing your experience at our property with us. We value your opinion. During sold out weekends the breakfast area does get very busy and seating can be limited at times, however rest assured we do always have two breakfast attendants on, one may have been behinds the scenes preparing the food while the other replenished it. We...

Dallas, Texas
Reviewed 6 September 2012

Spent one night here on our way to Niagara Falls. The clerks were courteous. The room was clean and had sufficient outlets to plug in all your gadgets. Breakfast was standaed fare. No complaints but then again nothing out of the ordinary. I would stay here again.

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Helpful?
Thank thed3
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your input on your experience while staying staying with us! We were glad to accomodate you during your travels. Great Hotels Guest Love Rachel Mee AGM 585-872-8204

Ithaca, New York
Reviewed 3 September 2012

Stayed at HI Express Webster for my daughter's orientation session at U of Rochester at the end of August. Room was newer and clean with a comfortable bed. Area is near a shopping center that has several chain restaurants (you get a $3 discount with your room key card at Uno). Staff are generally helpful with one person going the...

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5Thank mydogislovely
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you very much for your warm comments, especially about our staff. I am glad you enjoyed your stay while visiting the University of Rochester. While it is a little bit of a drive to the U of R, we would love to have to stay with us again in the future! Great Hotels Guests Love, Rachel Mee AGM 585-872-0900

Niskayuna, New York
Reviewed 25 August 2012

My company has switched from using the Fairfield to the Holiday Inn here in Webster. Although I was happy there, I'm glad we now stay here. I've been staying here since they've opened, probably close to 100 nights (and counting). I've even stayed here on family trips. It's out of the way, but I know I can count on them...

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Helpful?
Thank neth5
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you so much for your honest opinion! I am glad the change between brands was a succesful transfer for you. We work hard here to make guests feel at home while away from home. Great Hotels Guest Love, AGM Rachel Mee 872-0900

Gloversville NY
Reviewed 22 August 2012

This hotel is awesome...It is VERY clean and the staff are excellent!! My room was very clean and comfortable! My room was large..The cookies were great and you did not hear alot of noise of doors closing and people in the hallways, that is a big plus!

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Helpful?
Thank hootie46
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you so much for your input. Our housekeeping department works hard and meticulously to make sure each room is cleaned thoroughly. Thank you for noticing! Great Hotels Guest Love, AGM Rachel Mee 872-0900

New York
Reviewed 16 August 2012

I have stayed in many Holiday Inn Express Properties in my lifetime, and generally know what to expect when I arrive. This property however, appeared to be very refurbished as if it was just built. It had a fresh smell, large rooms, and great service - for the most part. We arrived very late, and checked out early, but still...

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Helpful?
Thank TravelerManDan
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your response! I am glad we were able to make your short stay pleasant and smooth. We are a fairly new property and work hard to keep up with maintenance tasks ensuring a desirable stay. Great Hotels Guest Love, AGM Rachel Mee 872-0900

New Canaan, Connecticut
Reviewed 11 August 2012

Remember that there are 2 seasons in Rochester: Snow and Road Construction. "They" closed the 104 bridge to Rochester and routed traffic all the way around Irondequoit Bay during my entire stay. Large room, real towels, great staff... cookies at 7:15 PM and hot breakfast.

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Helpful?
Thank zzatara
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you very much for your input. Road work is ceretainitly a hasel, I am glad you appriciated our amenities, hopefully your good stay soften the disappointment of the road work over Bay Bridge. Great Hotels Guest Love, AGM Rachel Mee 872-0900

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Rd, Webster, NY 14580-9103
Region: United States > New York > Finger Lakes > Webster
Price Range: RM413 - RM737 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Webster staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Webster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of complimentary coffee”
 of 5 bubbles 128billyb, 8 Nov 2016 | Read review
“I don't think there could be a bad room in this hotel - It's AMAZING !!!!”
 of 5 bubbles hoserscorner, 4 Nov 2016 | Read review
“We stayed in Room 104 and it was perfectly situated right near the side door, so very easy access. Very well lit at night too.”
 of 5 bubbles 497kathyj, 18 Aug 2016 | Read review
“Room 101 has a jacuzzi”
 of 5 bubbles theresel833, 18 Jul 2016 | Read review
“All rooms we stayed in were quiet.”
 of 5 bubbles hendersonfamily170, 2 Jul 2016 | Read review
5 of 5