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Viana Hotel & Spa

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626 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Ozone Park, New York
Reviewed yesterday NEW

Working with Viana Hotel and Spa staff and personnel to set up for my wedding, they were amazing. Erin Herlihy who worked with me every minute leading up to the wedding with details and making sure it was perfect helped me tremendously. I can't thank her and the staff enough for the above and beyond treatment they gave me and...

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Helpful?
Thank soontobemrs2515
HOTEL’S FAVOURITE REVIEW
Reviewed 22 June 2016

I love this place. The décor, the atmosphere; It's beautiful, clean and it smells so good. The customer service is the best I've ever experienced and I travel. They cater to your every need. We had two suites and four rooms for two days for my sister's wedding and it was amazing. They even remembered my girlfriend who was there...

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1Thank Stephania D
About Hotel's Favourite Review
Takir R, Owner at Viana Hotel & Spa, responded to this review

Thank you for all the wonderful compliments, Stephania! One way we ensure every guest feels as relaxed and happy as possible is by creating a clean, enjoyable space -- thank you for taking note! We're just as happy to hear this wasn't your first time visiting. Know you and your girlfriend always have a spot under this roof, friend! Looking...

Seattle, Washington
Reviewed 2 days ago NEWvia mobile

You know it's bad when the bartender rolls his eyes at you and says he's busy .. I mean really. What kind of customer service is that .. when I finally got their attention.. only one female bartender knew how to make a classic drink .. the rest were terrible

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Helpful?
Thank Diana H
Sayville, New York
Reviewed 1 week ago via mobile

I just stayed there this past weekend as a block of rooms for a wedding. 1. They charged my boyfriend twice (he's still trying to get the charges removed). 2. There were dried leaves in my bed and under the mattress (I look for bed bugs every time I stay at a hotel... Leaves?) 3. The air system is incredibly...

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Thank LagerthaLothbrok
Reviewed 2 weeks ago

The room was bigger than other hotel rooms I stayed in. The hotel staff were great, very friendly and accommodating. Room service was excellent, The hotel is well kept and very clean. I wasn't able to use the facilities so I cannot comment on them.

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Helpful?
Thank Jack H
Takir R, General Manager at Viana Hotel & Spa, responded to this review

Thank you so much for your wonderful review of our Hotel. We are thrilled to know that our staff made your stay a pleasant one. They do work hard to keep our guests happy and feel like they are at their home away from home. We hope to see you again and that you might be able to dine at...

Reviewed 2 weeks ago via mobile

From the rooms to the staff we had no complaints during our 5 night stay. Would highly recommend. Even the standard rooms are spacious, clean and well maintained. The breakfast was included in our stay. I am not sure I would spend the 15 dollars a person if it was not included but was certainly a nice bonus.

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Helpful?
Thank Scopemd
Takir R, General Manager at Viana Hotel & Spa, responded to this review

Thank you so much for your review. We do take pride in keeping our guests happy. We hope to see you soon and possibly joining us for a dinner at our on-site restaurant, Marco Polo's, where our Chef is always cooking up something delicious! Thank you, Takir R.

Garches 92
Reviewed 2 weeks ago

this hotel is a bit in the middle of nowhere (they have a shuttle to Hicksville station) if you don't have a car but has good rooms and very good staff. I had as well the opportunity to have a massage in the Spa and it really helped enjoying my stay

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Helpful?
Thank Eric92
Takir R, General Manager at Viana Hotel & Spa, responded to this review

Thank you so much for your review. We are happy to know that our staff helped make your stay with us a good one. The Spa at the Viana Hotel is there to help you relax and we glad to know you had the opportunity to experience it. We look forward to having you back with us again. Thank you,...

Reviewed 3 weeks ago

We had 49 rooms booked for our daughters wedding weekend and a Sunday brunch for our guests. The staff couldn’t be any nicer; they all went the extra mile to ensure everything went smoothly and that we had everything we needed, we never had to ask twice for anything. It was a wonderful experience!!!!

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Helpful?
Thank Alison G
Takir R, General Manager at Viana Hotel & Spa, responded to this review

Thank you so much for your kind words! We so happy you chose us to host such a memorable event. Our staff will be thrilled to know that all their efforts to make our wonderful guests happy, paid off. We look forward to seeing you again soon. Thank you, Takir R.

Hillsborough, New Jersey
Reviewed 3 weeks ago

This was a 2 day conference in Roslyn NY. The choices were slim, not much on the North Shore of Long Island. It seems like a boutique hotel, not part of a chain. Parking is very tight. Rooms are old, looks better on their website. They did have a breakfast buffet in the morning from 6;30am until 10:30am. This was...

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Thank 15gracie
Takir R, General Manager at Viana Hotel & Spa, responded to this review

I am sorry to hear that your stay was less than perfect, and I would like to apologize for the issues you have encountered. Parking can become tight at times but we offer complimentary valet for all of our guests so that they don't have to wait around to find a spot. I am also sad to hear that our...

Reviewed 3 weeks ago via mobile

I often stay the Vianna hotel for business and have to say their spa is wonderful! They stay open late on Tuesday's for someone like me who works late, their staff is so friendly, great face products and very clean :) Definitely recommend staying here and visiting the spa.

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Helpful?
Thank silvia c
Takir R, General Manager at Viana Hotel & Spa, responded to this review

Thank you so much for your wonderful review of The Viana Hotel and Spa! We are happy to know that we are able to help you unwind and relax after a long day of work at the Spa. The staff will be glad to know they helped add to the experience! Our Shi skincare is a must have in any...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more   less 

Additional Information about Viana Hotel & Spa

Address: 3998 Brush Hollow Rd, Westbury, NY 11590-1739
Region: United States > New York > Long Island > Westbury
Price Range: RM585 - RM1,082 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viana Hotel & Spa 4*
Number of rooms: 116
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Also Known As:
Viana Hotel Westbury
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Questions & Answers

Here's what travellers have asked, with answers from Viana Hotel & Spa staff and other travellers.
9 questions
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over a year ago
New York City
3 months ago
Rye, New York
over a year ago
Bucks cty

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Questions? Get answers from Viana Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“HIgher floors as the bar area gets busy at night…expecially post celebrations! Our rooms were huge….corners?”
 of 5 bubbles jetson1003, 16 Oct 2016 | Read review
“hot tub room”
 of 5 bubbles dancY2038FJ, 13 Oct 2016 | Read review
“Not much of a view from any window I would imagine...”
 of 5 bubbles KCG516, 28 Aug 2016 | Read review
“If your GPS tells you it will take an hour, give yourself two (TRAFFIC!)”
 of 5 bubbles frankkmauro, 24 Aug 2016 | Read review
“PH level is great!”
 of 5 bubbles lorimZ3719YV, 22 Aug 2016 | Read review
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