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Holiday Inn Hotel & Suites Raleigh - Cary

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#8 of 22 Hotels in Cary
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Holiday Inn Hotel & Suites Raleigh - Cary
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428 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Raleigh - Cary
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Showing 426: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 February 2014 via mobile

When my wife and I checked in at 6:45pm we were told the room wasnt ready and we had to wait 45 min.When we finally got to the room the jacuzzi didnt work the floor was drenched from a leak and there was a musty smell. We notified the front desk and went to dinner. After dinner we returned to... More 

Helpful?
3 Thank Lee H
Chrissy B, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Lee H, We want to sincerely apologize for your experience, this is not typical of our service. We are very much sorry for the wait on check in and the overall guest room conditions. We will make sure that we have repaired all damages to the bath and check into the smell. Furthermore, I would like to apologize for... More 

Jacksonville, NC, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 February 2014

We have stayed at this hotel many times when our boys participate in swim meets at the nearby Triangle Aquatic Center. While the hotel is a bit dated, we have always enjoyed staying there as the rooms have always been clean and comfortable. Also having the free breakfast and more importantly, the ability to have a "half-day" on the last... More 

Helpful?
2 Thank Robert F
Chrissy B, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you for taking the time to provide feedback. We apologize for the encounters you had during your stay and we assure you that the new management company is not wanting to make changes that upset the guests. With the transition, we did have some new faces, but assure you that we have implemented several programs to train them on... More 

Tobaccoville, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 February 2014

We had confirmed reservations for a King Jacuzzi. Check in was 4pm. We arrived at 4:23. Our room was no longer available! Many excuses followed...all untrue before we finally found out it was given to someone at 3:15!!! The lady even said at one point " if we had been a little earlier". We were oferred a free room but... More 

Helpful?
6 Thank Gail0208
Chrissy B, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Gail0208, I am very sorry to hear about the issues you encountered with your reservation. There is absolutely no excuse for our mistake and this trip should have been more upbeat and enjoyable than we have made it. With this trip being so important, we would like to see if we can make it up to you. The confirmation... More 

Raleigh, North Carolina
1 review
Reviewed 29 January 2014

I hadn't planned on staying in Cary but I'm glad I did! And I'm glad I shopped around too - the Hilton next door was trying to charge $50 more (and judging solely by the lobby it isn't worth the upcharge...) anyway, I ended up at the Holiday Inn and couldn't have been happier. The parking lot wasn't too crowded... More 

Helpful?
Thank Ryan B
CaryHI, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear RyanB Thank you for staying with us and leaving a review. I am beyond elated to hear that your stay was most enjoyable. A few of the principles that serves as a foundation for us are: Quality, Value and Customer Service; we're glad that you were able to experience all three. The feedback we receive from our valued guests,... More 

Sheffield, United Kingdom
Level Contributor
123 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 28 January 2014 via mobile

Stayed here with work for 20 days this month. Will be going back so here are some points which are good and some where improvement is required: - Dinner is so much better than the usual Holiday Inn Fayre, However serve on warm plates and it will be even better - Breakfast is good with plenty of choice but whilst... More 

Helpful?
1 Thank AJO_UK
CaryHI, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear AJO_UK, Thank you for staying with us and leaving a review. We appreciate your checklist and will be sure to bring all of your bullet items to the attention of our hotel staff. We take pride in making our guests feel like they are home away from home; and I am sure that after being here 20 days, you... More 

Raleigh, North Carolina
1 review
Reviewed 13 January 2014

I was on a business trip and stayed in your hotel for the time I was here in Raleigh, everything was just great and I was close to everything I needed. The staff did an outstanding job with helping me out with everything I needed, I think the gentleman name was Tez that helped me out. Thank you again.

Helpful?
Thank Newday2407
CaryHI, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Newday2407, Thank you for staying with us and leaving a review. I am beyond elated to hear that you had, "The best stay ever!" When we built this hotel, we took a great deal of consideration to ensure that our guests would have an enhanced experience with the close proximity of shopping and activities. Customer service is our top... More 

Houston, Texas
1 review
Reviewed 11 January 2014

I never stayed at a holiday Inn hotels. I typically stay at Hilton hotels for work. I had a bit of issue with the hotel I was staying at. I contacted the holiday inn and the gentleman Tez that answered the phone was work and friendly. I explained to him my situation. He gave me a very comfortable rate of... More 

Helpful?
Thank shelia D
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Sheila D, Thank you for staying with us and leaving a review. I am beyond elated to hear that your stay was most enjoyable. The feedback we receive from our valued guests, like you, enables us to acknowledge our employees who go above and beyond to create a memorable experience. If there is anything we can do to prepare... More 

Virginia Beach, Virginia
2 reviews
Reviewed 10 January 2014

Staff was professional and polite, anything they could do to make my stay comfortable. Shantez was very helpful and professional with assisting me with my stay. The room was great, the fitness center was clean and I enjoy the bar and service of food.

Helpful?
Thank Leonard9Woods
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Leonard9Woods, Thank you for staying with us and leaving a review. I am beyond elated to hear that your stay was most enjoyable. The feedback we receive from our valued guests, like you, enables us to acknowledge our employees who go above and beyond to create a memorable experience. If there is anything we can do to prepare for... More 

Virginia Beach, Virginia
Level Contributor
7 reviews
7 hotel reviews
Reviewed 9 January 2014

I just want to comment that the assistance I got when making a reservation was above and beyond standard customer service. I spoke with Clay from the front desk twice. He was accommodating, helpful, answered every single question with no frustration in his voice, even though my husband would say that I always ask one question too many. He was... More 

Helpful?
Thank A C
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear AC, Thank you for staying with us and leaving a review. I am beyond elated to hear that your stay was most enjoyable. The feedback we receive from our valued guests, like you, enables us to acknowledge our employees who go above and beyond to create a memorable experience. If there is anything we can do to prepare for... More 

Dallas, Texas
1 review
Reviewed 9 January 2014

I made a last minute reservation and stayed at the Holiday Inn and Suites in Cary for a couple days just before New Years as my family ran out of room with so many out of town visitors. By in large I enjoyed my stay with the room being adequate for what I needed which was rest and for good... More 

Helpful?
Thank Trent W
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Trent W, Thank you for staying with us and leaving a review. I am beyond elated to hear that your stay was most enjoyable. The feedback we receive from our valued guests, like you, enables us to acknowledge the team players, who go above and beyond to create a memorable experience. If there is anything we can do to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 

Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr., Cary, NC 27518
Region: United States > North Carolina > Cary
Price Range: RM436 - RM742 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn
Hotel Style:
#2 Business Hotel in Cary
#6 Family Hotel in Cary
#7 Romantic Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Raleigh - Cary staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Hotel & Suites Raleigh - Cary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 2nd floor near the elevator and did not experience any noise from the hallway.”
 of 5 bubbles RitaR902, 15 Nov 2016 | Read review
“We liked the 6th floor away from the elevator.”
 of 5 bubbles teamseattle4511, 27 Sep 2016 | Read review
“High floor so that no one is above you with noise.”
 of 5 bubbles 317mistyh, 29 Apr 2016 | Read review
“Choose a room overlooking the main porch ( mine #222)”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“If you need a room close to elevator or on ground floor, ask ahead of time they will try to accommodate your needs.”
 of 5 bubbles KandyLippincott, 4 Mar 2016 | Read review
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