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Holiday Inn Hotel & Suites Raleigh - Cary

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#9 of 22 Hotels in Cary
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Hotel & Suites Raleigh - Cary
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444 Reviews from our TripAdvisor Community

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Showing 442: English reviews
Atlanta, Georgia
Reviewed 12 October 2016

I stayed this past Saturday during Hurricane Matthew. The power was out when I checked in around 3pm and had been out since 10am or 11am. I was given the option to “either stay or check out” because of the power and I’ve stayed at hotels before where they have offered other properties in the area if there was something...

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Helpful?
Thank Mia J
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Mia, Thank you for staying at the Holiday Inn and Suites Cary and please accept my sincere apologies for any inconvenient. I totally agree with you regarding more accurate information regarding the power outage. I assure you we will do better and lesson learned. I really hope you made it safe home. Please do not hesitate to contact me...

Raleigh, North Carolina
Reviewed 11 October 2016

I live down the street and had to stay here because of power outages due to hurricane Matthew. The staff was wonderful and the service and amenities were great. I love the way the king size suite was set up. The bedroom was in the back of the room and a door to separate it from the living area in...

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Helpful?
Thank archangelx721
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear archangelx721, Thank you so much for your feedback. My staff and I were delighted to host you during Hurricane Matthew. I am also very happy to know that, my staff were up to your expectations and provided you with excellent service. I am proud of my staff and your compliment will be shared with all of them. We hear...

Reviewed 6 October 2016 via mobile

I was the guest of the day they gave me a free upgrade. That came with dinner and breakfast. The staff was amazing thanks Pam. The room was fantastic my first stay but not my last. I highly recommend this hotel it is a great stay over for one or two nights or for the whole week you will love...

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Helpful?
Thank Yama J
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Yama, Thank you for choosing to stay at the Holiday Inn and Suites Cary. It is our pleasure to upgrade you and chose you to be the guest of the day. I am very happy to hear that, you enjoyed your stay with us. Best Regards, Diab Bannout

Seattle, Washington
Reviewed 27 September 2016

We travel a lot but really got the warm Southern hospitality experience here. The crew went beyond the call of duty. Dana at the desk - a veritable tour guide for visitors. Charming and sincere. Same with Pam! Gregg at the bar was fun, had lots of information about the area and recommended a great wine. The breakfast crew was...

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Helpful?
Thank teamseattle4511
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear teamseattle4511, Thank you so much for your feedback and for staying with us. We do have one of the best staff in this business and I am very proud of them. I will make sure Dana and Gregg are congratulated for their service. We hope to see you soon. Thank you for your business and for staying with us....

Reviewed 23 September 2016

The hotel staff was courteous and helpful. Overall, it is a fairly nice building and seems reasonably well maintained. I noticed a little wear and tear around the edges, but nothing that impacted the quality of our stay. The location is decent. It is close to the highway, without being on the highway. I didn't find anything I wanted in...

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Helpful?
Thank bdwinters5
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear bdwinters5, I am very happy to hear that, you enjoyed your stay and the staff was courteous and helpful. Your feedback is very important to us. The hotel is due for a complete renovation. Renovation will take place between February and March. We really hope to see you soon and witness the changes and upgrades for the hotel. Thank...

Atlanta, Georgia
Reviewed 12 September 2016

The hotel was everything that we could have asked for - clean, convenient to all of Raleigh, great staff with a hospitable manner! In a very pleasant area of Cary but very close to a main expressway which will take to you all areas of Raleigh. We felt very safe and secure in this hotel. One morning one of the...

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Helpful?
1Thank cbgmccrary
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear cbgmccrary Thank you for posting a review regarding your stay. We greatly appreciate reading all the positive comments. We enjoy having Stephen work at the Holiday Inn Cary Thank you and we look forward to having you stay with us next time you are in Raleigh/Cary, NC

Charlotte, North Carolina
Reviewed 9 September 2016

This hotel was great. Check in was quick and easy. My room was clean and comfortable. Upon check out Saturday morning we were greeted by Nicolette with a smile, she helped me with directions and a few recommendations on places to go to shop. Breakfast was okay. The gym was clean and fully equipped to my liking. Overall this hotel...

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Helpful?
Thank _yannidreamz
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear _yannidreamz Thank you for your review of your recent stay here at the Holiday Inn and Suites. Nicolette is a great addition to our stay and very knowledgeable of the area and what Cary and Raleigh has to offer We look forward to your return here at the Holiday Inn and Suites Raleigh Cary Have a great day

Springfield, Illinois, United States
Reviewed 30 August 2016 via mobile

Am I expecting too much from a 'branded' hotel. Should I expect to find more than power outlet at the desk? Should I expect the curtains to have no holes in them? Should I expect a point to charge my phone next to the bed? Should I expect a musty smell as I open the door to my room. Well...

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Helpful?
Thank Paul A
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Paul A. My deepest apologizes for the Holiday Inn Hotel and Suites Raleigh/Cary not meeting your expectations. I would like to discuss your stay directly when you are able to talk Please reach out to me at 919-851-1220 ext 7150 Thank you

Ashfield, Massachusetts
Reviewed 1 August 2016

While it is a typical chain hotel for all that means both good and bad; this Holiday Inn is notable for its cleanliness and it's very helpful and courteous staff. The location is very good in terms of nearby eating and drinking places, and access to the airport and the network of highways on the west side of Raleigh.

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Helpful?
1Thank RobertMass013
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear RobertMass013 Thank you very much for the kind comments. We pride ourselves in maintaining the hotel and always having a courteous , friendly staff. As you said our location is very good as we are adjacent to CrossRoads Plaza full of shops and food establishments. We look forward to seeing you again next time your travel needs bring you...

Cochranton, Pennsylvania
Reviewed 27 July 2016

I had a concern about the room charge and was told there was nothing that could be done about it. The next morning when I went to check-out, the manager Adonis had taken care of my concern and made an adjustment to my bill. Adonis was very friendly, polite and I appreciated his great customer service.

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Helpful?
Thank baker169
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Baker169 Thank you for the kind comments We are glad Adonis assisted you with your concerns during you stay and you left satisfied We look forward to having you stay with us when your travels brings you to Raleigh/Cary, NC again Have a great day Diab

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 

Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr., Cary, NC 27518
Region: United States > North Carolina > Cary
Price Range: RM455 - RM647 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn
Hotel Style:
#2 Business Hotel in Cary
#6 Family Hotel in Cary
#7 Romantic Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Raleigh - Cary staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel & Suites Raleigh - Cary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Solid breakfast and dinner”
 of 5 bubbles RGJ_13, 25 Jan 2017 | Read review
“Great suites for families and romantic rooms for you and your spouse, or special friend,”
 of 5 bubbles dereklyons778, 12 Jan 2017 | Read review
“Great View”
 of 5 bubbles arunabhm2014, 18 Dec 2016 | Read review
“high floor away from elevator”
 of 5 bubbles swimm0m2016, 15 Dec 2016 | Read review
“I was on the 2nd floor near the elevator and did not experience any noise from the hallway.”
 of 5 bubbles RitaR902, 15 Nov 2016 | Read review
5 of 5