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Red Roof Inn Raleigh Southwest - Cary

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Red Roof Inn Raleigh Southwest - Cary
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136 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Raleigh Southwest - Cary
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Showing 135: English reviews
Reviewed 8 November 2016 via mobile

Very friendly and helpful staff at check-in. We arrived 30 mins before check-in time and was told are room was not ready yet so we went back out to the car to wait. About 10 mins later the gentleman came outside to get us and checked us in. Room was what I had booked on line. The hotel was what...

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Helpful?
Thank Natalie M
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Thank you for taking the time to provide the review. When our guests stay at Red Roof Inns across the US, they immediately notice two things: what a great price they're getting for a clean, comfortable room, and how helpful the Red Roof staff is, whether they are giving directions, guidance, or just suggestions on what to do that evening....

Cary, North Carolina
Reviewed 6 November 2016

Organization last minute booking of 30 rooms for two nights unfortunately all other chains were sold out. Several problems upon check-in desk clerk not helpful what so ever. One room missing smoke detector, wires and cut in ceiling were there but no detector. Another room guest check in only to have dirty linen on on bed and when asked about...

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Helpful?
1Thank acampbel7560
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

It's disappointing for us to hear of any issue where a guest is disappointed with their stay. I apologize for your experience. I will assure you that this is not a typical experience. I apologize again that this affected your opinion of our hotel and we have taken additional measures to prevent such occurrences. I am sorry that your experience...

Reviewed 14 October 2016 via mobile

Book my room for a week I have to be here the second night at coming from work is roaches everywhere so the next morning I am formed the manager he gives me another room this time they give me a room where the floor above me is banging and banging all night long for person like myself I have...

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Helpful?
1Thank cindy W
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Hello, It's disappointing for us as well to hear of any issue where a guest is disappointed with their stay. I apologize for your experience. I will assure you this is not a typical experience and apologize again that this affected your opinion of our hotel. Thanks for staying with us and providing feedback. Best Regards, Jeff H. General Manager

Reviewed 11 October 2016 via mobile

I booked a room here for a night due to a power outage in the area as a result of Hurricane Matthew, and the hotel I was already at lost power. The ONLY reason i decided to stay here was because it was the only room IN TOWN available that would take a pet. First of all the "best" rate...

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Helpful?
1Thank Courtney T
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Hello, Thank you for taking the time to provide feedback. Feedback from our guests is always welcome, as we strive to improve the quality of our service. I'm sorry that we didn't meet your standards during the challenging time of the recent storm in the area, which also impacted the hotel with loss of power, creating operational issues as well....

New Orleans, Louisiana
Reviewed 11 October 2016 via mobile

So the hurricane knocked out the power in our house and after 2 days we decided to check into this hotel for a hot shower and some sleep. It was the only hotel around not fully booked up. We walked into the lobby and it looked like an old dingy place. We checked in, took the elevator, and walked to...

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Thank Tobywill284
Reviewed 13 September 2016

We needed a pet friendly place in a pinch. It was a great price but it didn't look like the room had been cleaned. The front desk staff was friendly. But everything else was not up to snuff. I would avoid if possible.

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Helpful?
Thank LaWanda R
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Hello, Thank you for choosing to stay with us. As you mentioned we area pet friendly hotel. I am sorry that your stay did not meet your expectations - please accept our sincerest apologies. I assure you that this is not typical for our property. Thank you for sharing your experience with our team as it provides us a chance...

Arizona
Reviewed 10 September 2016 via mobile

Nice front desk people, but this place is gross. Attached is a photo of the roach we encountered in our room. Don't look under the bed for more, disgusting under there. Obviously never cleaned. Empty bottles of alcohol are strewn about the property. Noisy drunk people in hallways at 2am. Four police cars lined up out front at checkout. They...

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Helpful?
Thank ZanaBee
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Hello, Thank you for telling us about your stay. I'm sorry about the issues that you encountered. Your comments provide us with better insight on ways that we can handle issues in the future. Challenges often arise as other guests elect to ignore policies in place, creating a bad atmosphere for other abiding guests. Again, thank you for sharing your...

Reviewed 25 August 2016

I have been 3 consecutive days at Red Roof Cary, and I love it. I have the opportunity to interact with all shift staff and they were all great, very relaxed very helpful and friendly. Price rates matches the comfort and clean areas and rooms. I believe that if you are good with pets you are great with people and...

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Helpful?
Thank Patricia M
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Hello, Thank you for sharing your thoughts concerning your stay. I will share your comments with our staff. It's great to hear when someone enjoys their time here in Cary. We want to provide clean and comfortable rooms with great service. Your comments will help motivate our staff to provide more of this. Again, thank you for sharing your experience...

Milwaukee, Wisconsin
Reviewed 25 August 2016 via mobile

Normally I don't mind most hotels I've stayed in, however I was with my mom and she decided to stay here. I told her to read other reviews of this place but she only cared about the price. I told her she was going to make a big mistake and basically she kind of did. And what I thought what...

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Helpful?
Thank ACACyclone125
Reviewed 28 June 2016 via mobile

My boyfriend came in to town for two nights and we decided to stay at the Red Roof Inn because they have decent prices. The staff was wonderful and accommodating. The rooms on the other hand weren't as clean as they could've been and they had roaches.

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Helpful?
Thank DeAndria A
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review

Your feedback is important to us. We want to make sure every guest's stay is relaxing, economical, and most of all, that each guest feels welcomed. The Red Roof Hassle-Free Guarantee, stands behind this. Our guarantee states: Should you have a concern during your stay, simply contact the front desk and allow us to address it. If we cannot resolve...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof Inn Raleigh Southwest - Cary

Address: 1800 Walnut St, Cary, NC 27518-9200
Region: United States > North Carolina > Cary
Price Range: RM256 - RM420 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Raleigh Southwest - Cary 2*
Number of rooms: 106
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Also Known As:
Red Roof Inn Cary
Cary Red Roof Inn
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Questions & Answers

Questions? Get answers from Red Roof Inn Raleigh Southwest - Cary staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevator takes a very long time so the first floor might be a better choice.”
 of 5 bubbles 875laurenp, 18 Jan 2017 | Read review
“Choose Another Hotel, this isn't the place if you want a nice clean room.”
 of 5 bubbles acampbel7560, 5 Nov 2016 | Read review
“Rooms are great and staff are willing to help if you have any special requirements”
 of 5 bubbles , 25 Aug 2016 | Read review
“Request for the super king room or king suite.”
 of 5 bubbles jayman1590, 18 May 2016 | Read review
“First floor best if luggage carts are not available. Another, Red Roof east of this one near fewer restaurants.”
 of 5 bubbles MDPinkbird, 4 Jan 2016 | Read review
5 of 5