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Hilton Garden Inn Raleigh-Cary

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#2 of 22 Hotels in Cary
Certificate of Excellence
GreenLeadersPlatinum level
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Hilton Garden Inn Raleigh-Cary
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616 Reviews from our TripAdvisor Community

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Showing 608: English reviews
Charleston, South Carolina
Reviewed 1 week ago NEW

We were told we were receiving a military discount and breakfast with our room rate. At check in, we were told that was not true. We asked for the manager to invoke the Customer Satisfaction PROMISE, but ultimately found out they have NO INTENTION of living in to their promise. Poor customer service experience! BEWARE!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cynthiamR6439OK
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear cynthiamR6439OK, I do not know the circumstance related to your claim that you were to receive a military discount and breakfast. If you booked the military rate online or via the Hilton Reservation number, and had the proper military ID upon check-in, there should not have been a problem. We're very sorry for the inconvenience.

Garner, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017

Had to stay because I am considered essential personnel at my job and instead of snow we had ice. (I live about 40 min away). One night was planned 2nd, not so much. The staff was awesome even though many had to stay there as well. Rooms were super clean, very comfy beds, and great food both at the bar...

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Helpful?
Thank Lisa R
About Hotel's Favourite Review
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you Lisa R for sharing your five-star HGI Raleigh-Cary "Iced Inn" review. It was our pleasure to having you stay with us during Winter Storm Helena. We appreciate your nice comments regarding our clean rooms and great food at our restaurant. We also appreciate your honest feedback regarding the front desk. Safe travels!

Charlotte, North Carolina
Reviewed 1 week ago NEW

Helpful staff, clean property. Huge lobby and lounging areas indoors and out. Nice indoor pool and hot tub. Convenient laundry on main floor next to elevators. 2 quiet elevators minimize waits. Highly recommend.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank G1947GEpatricks
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

G1947GEpatricks, Thanks so much for the excellent five-star review of your Hilton Garden Inn Raleigh-Cary experience. We appreciate you for sharing with everyone. We're glad that you enjoyed our full service amenities and helpful staff. Next time travel brings you back to Cary, we hope to earn your business. Thank you!

Boston, Massachusetts
Reviewed 1 week ago

This is a new hotel in Cary. The rooms are comfortable you can walk to Target, Movies or 100 other stores and restaurants that can cover any and all needs you might have. I have stayed at this hotel over 30 times the last 2 years and while not the closest to my office it is my hotel of choice...

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Helpful?
1Thank SuitcaseLife75
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you SuitcaseLife75 for the very nice five-star review regarding your many stays at our Hilton Garden Inn Raleigh-Cary. We certainly appreciate your loyalty and thank you for recognizing the customer service efforts of our stellar staff. Safe travels!

Lumberton, North Carolina, United States
Reviewed 1 week ago via mobile

If your looking to stay in Cary look no further.This was such a nice clean and comfortable place to stay .The staff were friendly .Thanks Michelle at the front desk.Thanks for the cookies .We will definetly be returning again and soon!

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Helpful?
Thank Sherry L
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Sherry L, Thank you for your nice comments regarding our Hilton Garden Inn Raleigh-Cary. We're so pleased that you enjoyed our friendly, clean hotel. Come back and see us! Thank you.

Poughkeepsie, New York
Reviewed 2 weeks ago

This is a very nice hotel. They offer good service, good food, especially breakfast. They support our company events with ample and well equipment conference and meeting rooms and the food service is always timely and plentiful. The bar/lounge is open and comfortable. The workout room is typical of most hotels this size and kept clean. The pool and hot...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank edwarde156
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

...and we look forward to your HGI Raleigh-Cary return. Thank you edwarde156 for sharing your guest experience. We're so pleased that you and your fellow associates enjoy our hotel. Thank you!

Cary, United States
Reviewed 3 weeks ago

The Guest Services are amazing. I am HH member so I was able to check in through the app on my phone. They acknowledge that you are a member and are very polite. The place is very clean and I had 0 problems at all. I would definitely recommend anyone to stay here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank shakirahj2017
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you shakirahj2017 for the great feedback from your recent stay at our Hilton Garden Inn Raleigh-Cary. The HHonors app is indeed a great tool that allows our valued guests to select their preferred room 24 hrs prior to arrival. We appreciate your kind remark regarding our amazing guest service and clean hotel. Come back and see us again. Safe...

Cary, United States
Reviewed 3 weeks ago

I stay frequently. Staff are friendly and always go out of their way to make it a great stay. Good food, good bar, good room - exceptionally clean and friendly. This is my first choice on every trip. Close to shopping and restaurants

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank leslierebeccam
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

And we love you leslierebeccam! Thank you for sharing your review with everyone. The staff here at the Hilton Garden Inn Raleigh-Cary appreciates your loyalty and nice comments regarding our restaurant & bar, clean rooms and friendly staff. It is always our pleasure to earn your repeat business! Thank you.

Brooklyn, New York
Reviewed 4 weeks ago

Stayed here for one night passing through NC on a road trip. The hotel had plenty of amenities, had a small pool and workout area, and the staff was friendly. It is a 3 star hotel but it did not feel like it.

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Helpful?
Thank Alex P
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear alexp5261993, Thanks for the five-star review of your recent stay at our HGI Raleigh-Cary! We're glad you enjoyed our full service amenities. We trust that you slept-well in your brand new Sealy bed. Come back and visit us again. Thank you!

Fremont, North Carolina
Reviewed 4 weeks ago

The woman, Michelle Griffin, who checked us into this hotel, was efficient and friendly. She noticed we were Hilton Honors members and gave us bottled water, which does not always happen at other hotels. She had helpful advice on how to avoid traffic in the area. The room was very clean, smelled nice, and had great beds. The only thing...

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Helpful?
Thank Paula S
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Paula S, Thank you for the five-star review of your recent Hilton Garden Inn Raleigh-Cary stay. We appreciate you for recognizing the stellar efforts of our Assistant General Manager, Michelle. We always pay special attention to our many HHonors guests. We're glad that you guys enjoyed our brand new Sealy bed. Sorry about the alarm clock...We have reminded our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Attending an NC State basketball game, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are very reasonable. The award-winning Hilton Garden Inn Raleigh-Cary hotel in Cary, North Carolina delivers hassle-free Cary lodging. Nestled in the heart of Crossroads Plaza Shopping Center, our hotel is situated midway between downtown Raleigh and the Research Triangle Park (RTP). Our hotel in Cary, NC is conveniently located near US-1, I-40, I-440 and the Raleigh-Durham Airport (RDU). Our location is ideal for anyone traveling to the Triangle area. Surrounded by over 70 shops and restaurants, plus an IMAX movie theater, Hilton Garden Inn a great choice in Cary, NC hotels. Guests at our hotel in Cary, NC enjoy a great array of on-site services, including a complimentary fitness center with the latest equipment and personal LCD TVs. Relax in the heated indoor saline pool and hot tub, or spend the evening on one of two outdoor patios with an open-air fire pit. Stay connected at our Cary hotel in the complimentary 24-hour business center. We provide multiple event space options to fit your needs, whether it is for a wedding or business meeting. Near North Carolina State University and located behind Cary Crossroads Plaza Shopping Center in the town of Cary, North Carolina, our hotel is just 11 miles from Raleigh Durham International Airport (RDU) and less than one mile from Regency Park. We're ideal for guests on business, as we're located only eight miles from the Raleigh Convention Center in Raleigh, North Carolina. See you soon! ... more   less 

Additional Information about Hilton Garden Inn Raleigh-Cary

Address: 131 Columbus Ave, Cary, NC 27518-6990
Region: United States > North Carolina > Cary
Price Range: RM414 - RM918 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Raleigh-Cary 3*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Hotels.com so you can book your Hilton Garden Inn Raleigh-Cary reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Green Hotel in Cary
#4 Business Hotel in Cary
#4 Romantic Hotel in Cary
#5 Family Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Raleigh-Cary staff and other travellers.
3 questions
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Beloit, Wisconsin
3 months ago
Chester, United Kingdom
10 months ago

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Questions? Get answers from Hilton Garden Inn Raleigh-Cary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check alarms to make sure they are not set.”
 of 5 bubbles paulasD6182NO, 24 Jan 2017 | Read review
“Rooms away from elevators are quieter.”
 of 5 bubbles kellyes2015, 23 Aug 2016 | Read review
“No issue with outside noise regardless if your room is in the front or back of the hotel.”
 of 5 bubbles Fritz454, 21 Jul 2016 | Read review
“5th floor corner room - large and super quit. Request 524 - it is awesome.”
 of 5 bubbles DesireeW_12, 11 Jun 2016 | Read review
“Any room is a good room.”
 of 5 bubbles suegvan, 10 May 2016 | Read review
5 of 5