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Sheraton Chapel Hill Hotel

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Sheraton Chapel Hill Hotel
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375 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Etters, Pennsylvania
Reviewed 1 July 2015

Came to Chapel Hill for my nephews wedding. Wonderful room and amazing stay. The front desk clerk Demetrios went above and beyond to ensure we had everything we needed. Can not say enough about this hotel; very clean, comfy beds, spacious accommodations and excellent staff. Will make this my hotel of choice for future visits.

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Helpful?
Thank Joanna M
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great feedback! Demetrius is an excellent guest service agent and greatly appreciates the recognition. We look forward to serving you in the future. Ted Milby Director of Rooms

Beckley, West Virginia, United States
Reviewed 30 June 2015

We visit family in Durham 6-10 times per year. Because we travel with our dogs, we need to stay at a pet friendly property, and the Sheraton meets our requirements for a place where we can stay with our pets and be close to family. Our stay this past weekend was pleasant, and up to the usual standards we have...

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Helpful?
Thank David S
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I appreciate your taking time to right a review. If I can ever be of service, please do not hesitate to contact me. We would love to earn a 5 star rating next time you stay. Sincerely, Ted Milby Director of Rooms

Hilton Head, South Carolina
Reviewed 21 June 2015

Very nice, clean, and updated hotel. Great food and service and good Starbucks coffee. WiFi is essentially non-existent (room was on second floor). Front desk and tech support did not help. Stayed for 5 nights at a convention and could not get e-mails, etc. Staff is very friendly.

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Helpful?
1Thank Ray Z
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback. We are always upgrading services to exceed our guests' expectations. I am always willing to discuss your concerns in person. Sincerely, Ted Milby

Portland, Victoria, Australia
Reviewed 6 June 2015

The hotel was centrally located and very well appointed - the room was large and the bed/pillows very comfortable. The reception and restaurant staff were extremely helpful The pre-paid buffet breakfast for $10 inclusive of taxes was great value. Our only minor disappointment was with house keeping - one day the bed was not made and their replenishment of tea/coffee/milk/cups...

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Thank GoodnessGracias
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing your experience at the Sheraton. I apologize for the inconvenience and have shared your comments with our housekeeping team. Our team works hard everyday to deliver memorable service and I am glad you found our staff helpful. We look forward to having you back at the Sheraton Chapel Hill soon. Sincerely, Nitin K.

Sacramento, California
Reviewed 1 June 2015

I stayed here with my fiancee recently and we had a very nice room on the 4th floor with access to the Club Lounge. The sweet sleeper beds are AMAZING! I slept like a baby the whole time we were there. I thoroughly enjoyed having access to the Club Lounge and being able to conveniently grab a snack and a...

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Helpful?
Thank Sam S
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your raving review about your recent visit to Chapel Hill. We are glad you had a memorable stay at the Sheraton. I have shared your comments with our team who works hard everyday to deliver excellence in service for every guest. We look forward to having you back at the Sheraton. Sincerely, Nitin K.

Durham, North Carolina
Reviewed 29 May 2015 via mobile

Stayed twice over 2weeks in May 2015. First stay was fine. Had a king bed on the club floor both times. The first time was fine. The second time--terrible. Was completely ignored by the check in clerk who had to be elbowed by her colleague before she looked up from her computer to help me. And there were no other...

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Helpful?
Thank Alice M
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am very sorry to hear you did not get the prompt service and recognition that we are known for giving. Please let me know if I can personally be of assistance for your future stays. Sincerely, Ted Milby Director of Rooms

Lebanon, Connecticut
Reviewed 27 May 2015 via mobile

Stayed here for a wedding this month. Hotel staff was friendly and knowledgeable of the area. They even gave us some shortcuts to restaurants. Our Preferred Guest room was well appointed. We got free bottles of water in room. Hotel was busy but tooms were very quiet. Pool area was great. Breakfast bruch was good also.

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Thank OSuzyQ
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. We are glad you enjoyed your stay and we look forward to having you back at the Sheraton soon. Sincerely, Nitin K.

Atlanta, GA
Reviewed 23 May 2015 via mobile

Comfortable sweet sleeper beds. As Starwood preferred first had fridge in room which was great because Whole Foods only about one mile away and when Traveling on business so great to get healthy food and have a fridge for it . Not far from UNC Rizzo conference center Staff helpful. A bit dated - especially bathrooms but for value ---all...

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Thank Folkgroupie
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing us your feedback. We appreciate your business and look forward to serving you soon at the Sheraton Chapel Hill. Sincerely, Nitin K.

Chicago, Illinois
Reviewed 10 May 2015 via mobile

During a family trip to attend a graduation in the area, we stayed at the Sheraton "Europa". First the good...service by hotel staff was great. Very friendly and helpful. And the lobby area was in good shape. Unfortunately the rooms leave a bit to be desired. The rooms seem clean at first but a cursory inspection reveals stains on chairs,...

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Thank webgrrrl
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your review. Your feedback is very helpful. I have shared your comments with our housekeeping team to improve our services. Thank you for your kind words about our staff and service. We are very proud of our team members as they strive to deliver excellence in service to every guest and I am glad you experienced the...

Atlanta
Reviewed 2 May 2015

SHERATON – CHAPEL HILL, NORTH CAROLINA THINGS YOU WANT TO KNOW: 1. In-room safe 2. Refrigerator and/or microwave in some rooms 3. Coffee Maker with Starbuck’s coffee in room – Complimentary coffee and tea also served in the lobby in the morning 4. 1 (VERY) small 31- inch flat screen TV 5. Hair dryer (stored on the bathroom sink counter)...

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1Thank Mylisa1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us your feedback about your recent stay with us. We take every guest feedback very seriously and want to assure you that the team at the Sheraton Chapel Hill is committed to provide every guest with an excellent experience. Please accept our apologize for you not having a Sheraton experience. I have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 

Additional Information about Sheraton Chapel Hill Hotel

Address: One Europa Drive, Chapel Hill, NC 27517
Region: United States > North Carolina > Chapel Hill
Price Range: RM545 - RM877 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#7 Business Hotel in Chapel Hill
#10 Family Hotel in Chapel Hill
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chapel Hill Hotel staff and other travellers.
2 questions
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8 months ago
Cleveland, ohio
over a year ago

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Questions? Get answers from Sheraton Chapel Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Starwood Preferred Guest rooms seem to have more room.”
 of 5 bubbles mothersalon, 3 Jan 2017 | Read review
“Request a room with a balcony!”
 of 5 bubbles McAir, 28 Nov 2016 | Read review
“Balcony rooms for fresh air. Not first floor if you don't have a dog.”
 of 5 bubbles 5StarBohemian, 24 Nov 2016 | Read review
“Bathroom can use some upgrades. ”
 of 5 bubbles 886waltere, 7 Nov 2016 | Read review
“My quiet room was on the back side of the hotel, facing a forest.”
 of 5 bubbles momtravl, 11 Oct 2016 | Read review
5 of 5